Experience

SPINEN (Specialized Information Environments, Inc)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Tier 1 Technician

  • Aug 2020 - Present

  • Achieve customer services goals consistently, including SLA adherence, customer satisfaction feedback, response, and resolution time • Communicate with external vendors and support personnel to resolve incidents rapidly • Monitor Remote Monitoring and Management system alerts and notifications and respond accordingly • Work with Senior Technicians to develop solutions for client needs and escalate as necessary • Maintain complete documentation of client’s systems, including diagnosis and resolution • Complete pre-configuration and onsite deployment of advanced networking and server equipment, as well as cloud-hosted services • Participate in a 24x7 on-call rotation to provide after-hours support to clients • Created the client training documentation and assisted with designing a process to implement this training. Show less



Reliant Finishing Systems

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Inventory Control Manager

  • Jul 2013 - Jun 2019

  • Purchasing, Procurement, and Operations • Created multiple processes in the Sales, Production and Customer Service areas of the business to increase efficiency, productivity and laid out a cost and accountability tracker for each process • Led ground-up development of inventory control and production systems. Features included complete product life cycle and creation of a centralized, inventory database. This enabled cost analysis and appropriate product pricing, enhancing SKU profitability • Developed production tracking and quality control systems to analyze and control for production, quality, maintenance, and operational issues • Increased vendor accountability regarding raw materials, reduced production defects due to materials issues while enabling better raw material flow to production processes • Sourced materials and negotiated with suppliers and vendors to secure competitive pricing on product and raw materials resulting in a 12% supply cost reduction • Reconciled daily inventory via Inflow for 4000+ SKUs and organize and maintain stockyard product storage • Implemented new cost control procedures resulting in a 10% decrease in annual operating costs • Troubleshoot and resolve Internet connectivity, general software, and hardware issues, which lead to minimal downtime for all company hardware • Reviewed new customer orders, coordinate rush order and accommodate order changes which created better overall customer support procedures. Show less



Kaskaskia College

• Higher Education
• 100 - 200 Employee

• Web Design Student Worker

  • Sep 2012 - Jul 2013

  • Made changes to web pages as requested • Worked on multiple projects for very areas of the website. • Made changes to web pages as requested • Worked on multiple projects for very areas of the website.



US Army

• Infantryman

  • Jun 2002 - Apr 2008

  • Performed combat related duties during two deployments as Infantryman (11B) • Created and maintained link diagrams to monitor high value targets and how they interacted with the various cells in our Area of Operation • Worked with S-2 (Military Intelligence) and lead teams on covert, counter-insurgent operations • Maintained positive inventory of all secret items utilized by the battalion • Gave daily briefs to Battalion and Brigade executive officers on overall situational awareness • Kept soldiers in the field apprised of changing enemy tactics • Created mission planning packets, which included 3 weeks of Area of Operations surveillance, and a full logistical writeup for a battalion size mission. Show less