Rosselle Johnston

Credit Control Officer at Power NI
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Contact Information
us****@****om
(386) 825-5501
Location
Perth, Western Australia, Australia, AU

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Credentials

  • Certificate in Customer Service Management
    Global Management Academy
    Feb, 2022
    - Nov, 2024

Experience

  • Power NI
    • United Kingdom
    • Utilities
    • 100 - 200 Employee
    • Credit Control Officer
      • Jun 2014 - Present

      As a credit controller, my primary responsibilities involve debt recovery, accounts resolution and the management of customer disputes. I collaborated with a medium-sized team to ensure accounts were processed efficiently. I am responsible for resolving customer disputes in regard to credit management, both effectively and professionally. I have significant experience in dealing with sensitive and vulnerable customers and I am well-versed in maintaining client confidentiality. As a credit controller, my primary responsibilities involve debt recovery, accounts resolution and the management of customer disputes. I collaborated with a medium-sized team to ensure accounts were processed efficiently. I am responsible for resolving customer disputes in regard to credit management, both effectively and professionally. I have significant experience in dealing with sensitive and vulnerable customers and I am well-versed in maintaining client confidentiality.

  • Global Management Academy
    • United Kingdom
    • E-learning
    • 1 - 100 Employee
    • Accounts and Office Manager
      • Jan 2013 - Feb 2014

      As an accounts and office manager for an E-Learning Provider; my main responsibilities involved bookkeeping and maintaining client relationships. As an accounts and office manager for an E-Learning Provider; my main responsibilities involved bookkeeping and maintaining client relationships.

  • NAUUSO LTD
    • United Kingdom
    • Wholesale
    • Business Owner
      • Sep 2011 - Dec 2012

      As the owner of a fashion accessories company, I was personally responsible for the business design, development and maintenance of the website, accounts and stock management and sales. As the owner of a fashion accessories company, I was personally responsible for the business design, development and maintenance of the website, accounts and stock management and sales.

  • Telstra
    • Australia
    • Telecommunications
    • 700 & Above Employee
    • Credit Consultant
      • Jun 2005 - Sep 2007

      As a credit consultant, I carried out tasks relating to credit collection and customer disputes. I assisted customers via telephone about maintaining accounts with Telstra and ensured customer satisfaction. As a credit consultant, I carried out tasks relating to credit collection and customer disputes. I assisted customers via telephone about maintaining accounts with Telstra and ensured customer satisfaction.

Education

  • Global Management Academy, U.K
    ILM Level 4 Certificate, Leadership and Management
    2021 - 2021
  • Sterling Business School
    Certificate 3, Travel and Tourism
    2007 - 2007
  • St. Joseph's College, Quezon City, Philippines
    Bachelor of Arts - BA, Mass Communications
    1993 - 1997
  • Institute of Strategic Management
    Level IV Certificate, Credit Control
    2022 -

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