Sydney Cox
Customer Service Specialist at Home Emergency Assist- Claim this Profile
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Bio
Experience
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Home Emergency Assist
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United Kingdom
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Insurance
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1 - 100 Employee
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Customer Service Specialist
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Nov 2020 - Present
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Insync
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Poole, England, United Kingdom
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Sales Advisor
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Dec 2018 - Jul 2020
- Instilling confidence in my clients on what insurance suites them best - Ability to be resilient in communicating with conviction - Listening to my clients and tailoring their policy accordingly - Multi-tasking with online-chat, emails, and constant phone calls - Learning to become entrepreneurial to self-improve myself - Connecting with clients and vendors on a personal level, building a strong rapport - Negotiating terms and quotations for mid-term adjustments and cancellations Show less
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Ageas Group
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Belgium
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Insurance
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500 - 600 Employee
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Insurance Consultant
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May 2017 - Dec 2018
- Multi-trained on Sales and Customer Service - Communicate across multiple LOBs - Help new staff members learn the system - Attention to detail on client's policies - Ability to make sure clients are receiving great customer experience - Phone calls with clients updating their policies on our systems - If a call back is requested, I arrange with the client an appropriate time that suites - Biweekly report meetings to explain the state of business to our senior managers - Proactively approaching and overcoming any opportunities or resistance presented to me or the role Show less
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Culliford House
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Dorchester, England, United Kingdom
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Personal Care Assistant
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Sep 2014 - Sep 2015
- Organized clients care plans - Responsible for client's schedules - Daily reporting on the stratus of the clients - Arranging room movements between clients - General admin duties - Organized clients care plans - Responsible for client's schedules - Daily reporting on the stratus of the clients - Arranging room movements between clients - General admin duties
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Education
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Weymouth College
Diploma, Health and Social Care -
The Thomas Hardye School
GCSEs, Art and Design, Mathematics, English, Science, Pathways, Food and Nutrition