Sydney Cox

Customer Service Specialist at Home Emergency Assist
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Contact Information
us****@****om
(386) 825-5501
Location
Poole, England, United Kingdom, UK

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Experience

    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Customer Service Specialist
      • Nov 2020 - Present

  • Insync
    • Poole, England, United Kingdom
    • Sales Advisor
      • Dec 2018 - Jul 2020

      - Instilling confidence in my clients on what insurance suites them best - Ability to be resilient in communicating with conviction - Listening to my clients and tailoring their policy accordingly - Multi-tasking with online-chat, emails, and constant phone calls - Learning to become entrepreneurial to self-improve myself - Connecting with clients and vendors on a personal level, building a strong rapport - Negotiating terms and quotations for mid-term adjustments and cancellations Show less

    • Belgium
    • Insurance
    • 500 - 600 Employee
    • Insurance Consultant
      • May 2017 - Dec 2018

      - Multi-trained on Sales and Customer Service - Communicate across multiple LOBs - Help new staff members learn the system - Attention to detail on client's policies - Ability to make sure clients are receiving great customer experience - Phone calls with clients updating their policies on our systems - If a call back is requested, I arrange with the client an appropriate time that suites - Biweekly report meetings to explain the state of business to our senior managers - Proactively approaching and overcoming any opportunities or resistance presented to me or the role Show less

  • Culliford House
    • Dorchester, England, United Kingdom
    • Personal Care Assistant
      • Sep 2014 - Sep 2015

      - Organized clients care plans - Responsible for client's schedules - Daily reporting on the stratus of the clients - Arranging room movements between clients - General admin duties - Organized clients care plans - Responsible for client's schedules - Daily reporting on the stratus of the clients - Arranging room movements between clients - General admin duties

Education

  • Weymouth College
    Diploma, Health and Social Care
    2014 - 2015
  • The Thomas Hardye School
    GCSEs, Art and Design, Mathematics, English, Science, Pathways, Food and Nutrition
    2011 - 2014

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