Human Resources Manager

• Feb 2023 - Present

* Developing strategies for recruitment and hiring employees.* Facilitating the on-boarding and off-boarding process.* Assist in developing and executing employee procedures and policies.* Administering benefits, compensation, and employee evaluation programs.* Ensure legal compliance of HR state and federal regulations and applicable employment laws, and update policies and/or procedures.* Sets a positive engagement experience between HR and employees. * Reports to and supports the Chief Operations Officer. Show less

Associate Human Resource Manager

• Jan 2022 - Mar 2023

Barista

• Jan 2022 - Mar 2023

Welcome and take care of customers through excellent service. Support my fellow baristas with creating the best environment, making the highest quality beverages, and more.

Store Manager Trainer

• Dec 2019 - Jan 2022

Accomplishments and Special Projects:- Trained 6 new successful (now) Store Managers in 15 months- District Store Manager of the Quarter - 2021-Q3, 2020-Q4- AREA Change Champion for Automated Ordering-Food- Led Staffing for district Specific to me and my store, locally:- Leads the highest volume store in the Peoria, IL market.- Supports District Manager through projects, training new managers, and fills in as District Manager when needed.- Leading and developing a team of partners in all facets of the HR lifecycle, both in-store and in-district.- Ensuring customer satisfaction by creating/maintaining the Starbucks experience.- Supports District with Partner (employee) Relation issues, concerns, and situations. Specific from company job description:- Takes action to make a positive difference every day, and inspires others to do the same.- Brings the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place my store's community.- Delights and uplift customers and Partners (employees) through a human connection. - Works to grow a successful, multi-million dollar business through: driving sales, leveraging my business acumen, efficiency and problem solving skills.- Nurtures talent & lead a team: engage the hearts and minds of my team and develop their skills so that they realize their personal best, both as individuals and as thriving teams.- Inspires others: become a dynamic brand ambassador dedicated to driving and achieving results through my team.- Impacts my Community: integrates my store business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet. Show less

Executive Team Leader - Service and Engagaement

• Apr 2019 - Nov 2019

• Creating the BEST Guest Experience possible • Coach and develops team members to provide only the BEST • Acts as stores Brand Integrity Ambassador • Leads the Front-End (Team Leads, Cashiers, and Guest Service) • Serves on stores executive leadership team • Creating the BEST Guest Experience possible • Coach and develops team members to provide only the BEST • Acts as stores Brand Integrity Ambassador • Leads the Front-End (Team Leads, Cashiers, and Guest Service) • Serves on stores executive leadership team

Executive Director

• Jul 2018 - Mar 2019

- Always creates the best experience possible and leads all team members to do the same - Manage the entire financial performance of the community with 8 departments/units - Inspire both team members and residents daily - Hire, train, and develop outstanding talent - Always creates the best experience possible and leads all team members to do the same - Manage the entire financial performance of the community with 8 departments/units - Inspire both team members and residents daily - Hire, train, and develop outstanding talent

Human Resources Manager

• May 2016 - Jul 2018

- Providing the absolute best customer service experience and setting that expectation for all employees- Assists the Store Director in overseeing the store and acts on issues in the absence of the Director- Leads on-boarding process (recruiting, interviewing, orientating)- Oversees 500+ employees including 25 departments and 40+ managers- Providing top leadership with HR support (performance management, operation efficiency, employee engagement)- Partners with top leadership with personnel issues and learning and development of employees- Store contact for payroll, benefits, compensation, etc.- Ensures all compliance training is up to date Show less

Manager Perishables

• Jan 2016 - May 2016

- Providing the absolute best customer service experience and setting that expectation for all employees- Assists the Store Director in overseeing the store and acts on issues in the absence of the Director- Leads all fresh department managers and employees- Provides leadership in actively pursuing sales goals with increased sales and profitability- Responsible for and attends companywide events, special store events, store meetings as directed and is involved in community activities Show less

Food Service/Market Grille General Manager

• Dec 2014 - Jan 2016

- Providing the absolute best customer service experience and setting that expectation for all employees- Primarily overseeing Market Grille, our in-store full service restaurant with bar- Ensures the proper amount of staff in the kitchen department to handle customer needs- Follows all food safety guidelines and ensures department employees comply- Handles and satisfies customer issues

Caribou Coffee Store Manager

• Jul 2014 - Dec 2014

- Providing the absolute best customer service experience and setting that expectation for all employees- Determines department goals with store director- Determines weekly work schedule and establishes a daily work plan for the department- Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment- Handles and satisfies customer issues- Communicates with employees regarding sales and ideas

Learning Management Assistant

• Dec 2013 - Jul 2014

- Working with top Training Department Supervisors overseeing all of the company's training - Helped work on our online training website (Learning Management System)- Assisted with Hy-Vee University (our company leadership program)

Human Resources Manager

• Jul 2012 - Dec 2013

- Providing the absolute best customer service experience and setting that expectation for all employees- Assists the Store Director in overseeing the store and acts on issues in the absence of the Director- Leads on-boarding process (recruiting, interviewing, orientating)- Oversees 500+ employees including 25 departments and 40+ managers- Providing top leadership with HR support (performance management, operation efficiency, employee engagement)- Partners with top leadership with personnel issues and learning and development of employees- Store contact for payroll, benefits, compensation, etc.- Ensures all compliance training is up to date Show less

Second Assistant Manager (Shift Manager) & Human Resources Assistant

• Sep 2007 - Jul 2012

Not employed November 2008-March2009.- Providing the absolute best customer service experience and setting that expectation for all employees- Manager On Duty with primary focus of customer service and front-end operations- Assisted the HR Manager with training front line employees

Retail Services Intern

• May 2011 - Aug 2011

Introduced to major departments including: Front-End Operations, RPM, Kitchen, Bakery, Meat, Produce, General Merchandise, Floral, and shadowed Manager of Perishables.

Customer Service Clerk

• Sep 2005 - Sep 2007

- Providing the absolute best customer service experience and setting that expectation for all employees- Served in roles as Courtesy Clerk (Sacker), Cashier, and Customer Service Counter help

Adjunct Faculty Instructor for Hospitality Business

• Jul 2015 - May 2018

I teach the following topics: - Front of House / Dining Room Operations - Hospitality Marketing - Human Resource topics such as interviewing, orientation, evaluations, and terminations - Labor Management - Being an effective leader - and more. I teach the following topics: - Front of House / Dining Room Operations - Hospitality Marketing - Human Resource topics such as interviewing, orientation, evaluations, and terminations - Labor Management - Being an effective leader - and more.

Resident Hall Ambassador

• Oct 2010 - May 2012

Promote resident life, give tours of resident halls to perspective students, help at hall desk, and assist University Housing and Dining services as needed. Promote resident life, give tours of resident halls to perspective students, help at hall desk, and assist University Housing and Dining services as needed.

Catering/Banquet Intern

• May 2010 - Aug 2010

Observed and worked banquet events in a nationally recognized resort, job rotations included: server, aisle attendant, catering setup, beverage, captain, and shadowing of the Directors of the resort; Inventory and understanding planning of banquet and catering events. Observed and worked banquet events in a nationally recognized resort, job rotations included: server, aisle attendant, catering setup, beverage, captain, and shadowing of the Directors of the resort; Inventory and understanding planning of banquet and catering events.

Cashier

• Nov 2008 - Mar 2009

Student Intern

• Feb 2007 - May 2007

Front Desk Clerk; Introduced to all departments; Assisted Event Planner. Front Desk Clerk; Introduced to all departments; Assisted Event Planner.