Experience

North Carolina National Guard

• United States
• Armed Forces
• 400 - 500 Employee

• Officer

  • May 2016 - Present

  • Served and supported Operation Spartan Shield during a one-year deployment in Kuwait and Iraq as team leader in charge of 45 employees before being promoted to an executive officer role in charge of 96 employees • Improvised standard operating procedures with approval of senior management by always following the directed orders given by senior management • Ensured weapons systems, vehicles and equipment were ready and available by physically making sure everything was checked before and after use • Managed the development, testing, fielding, handling, storage, and disposal of munitions through training received through munitions certification • Graduated from four-week Army Captains Career Course and gained the following skills through strategic learning: organizational management, executive decision-making, and preparation and delivery of a detailed plan • Graduated from six-month Basic Officer Leadership Course attaining tactical skills such as: supply chain process and management; effective and deliberate communications when delegating to subordinates; familiarization of mission related equipment, vehicle, and weapons systems • On a weekly basis delivered tactical and formal briefings to the commander on upcoming training events and required supplies, gear and transportation needed for subordinates to successfully accomplish the mission • Reported six incidents as the safety officer which required multiple interviews, gathering medical evidence, police reports, and witnesses’ summaries to determine fault and responsibility using various electronic data processing Show less



Straight Flush Septic

• United States

• Operations Manager

  • Jan 2019 - Present

  • Coordinate schedules of fleet of three trucks to service clients in multiple counties through communication with customer concerning arrival time and confirming pending service request • In adherence with Occupational Safety and Health Administration (OSHA) guidelines: Preventive maintenance is performed on every vehicle prior to dispatch before job; Analyze forecast in advance to determine and ensure driver safety is paramount; reporting all faults/malfunctions of equipment to the mechanic in a timely fashion • Perform assessment, determine possible issues, and troubleshooting various methods until problem is resolved • Review and update the Standard Operation Procedures handbook to ensure safety and compliance measures are met • Train new employees on operation and use of vehicles, excavators, trailers, power tools and a variety of septic equipment • Receive and review customer invoices ensuring accuracy while saving the company money • Maintain and update budget spreadsheet by keying the following data: summary of services provided to customer, customer personal information and commission to be paid to technician on job • Maintain direct and constant telephone communication with subordinates to ensure understanding of service appointment time and location, as well as services to be rendered • Foster professional relationships with employees to create a comfortable, open environment where ideas, concerns, and improvements can be discussed without the fear of retaliation • Evaluate and assess employee job performance, conduct one-on-one reviews providing praise and constructive criticism to employee, encourage employee feedback on a quarterly basis • Communicate with leadership regarding customer complaints and concerns; meet with customer in person to resolve issue providing smooth resolution; report successful outcome to leadership with suggestions for improve service Show less