Experience

IBG Consulting

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Business Consultant

  • Feb 2018 - Present

  * Develop new business opportunities by identifying prospects and evaluating their business needs; researching and analyzing sales options. *Consulting and makes recommendations to prospects/customers as per their business needs. * Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities. * Assists the marketing team in identifying product improvements or new products by remaining current on industry trends, market activities, and competitors. * Contact prospective clients and respond to enquiries about new business registration.



du

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Senior Executive SME- Account Management

  • Aug 2015 - Aug 2017

  Mainly responsible in managing customer accounts. Ensures that the customers’ needs/concerns are well taken care of in a timely manner leading to customer satisfaction  Improves department’s profitability through sales of products and services  Ensures accurate and timely reporting of sales  Manages customer relationships effectively & delivers quality customer experience  Assists customers with their business communication needs by processing what is required for their business  Also acts as consultant by keeping the customers up to date with the latest products & services, evaluates their preferences and advising them what will best suit their communication needs



DMCC (Dubai Multi Commodities Centre)

• United Arab Emirates
• Government Administration
• 400 - 500 Employee

• Customer Relations Executive

  • Apr 2013 - Aug 2015

  Answering and managing all incoming calls, new leads and other calls as well as emails received as cases through Sales Force Action on cases within the same day and distribute other departments within the Organization related cases through the provided channel Handling clients communications received through Voice Mails and ensures all channels of communication are equally acted upon with importance Receiving inquiries from existing and new clients and assisting them to the best ability Maintaining clear lines of communication for clients to make contacts Have full understanding of the application and licencing process and all the required documentation .Be prepared to furnish clients with this information and send out when required Helping all clients’ leads by answering their questions where possible. Take responsibility and ownership of each client lead until they have been assigned to a Customer Relations Manager or are dealt with adequately.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CUSTOMER SERVICE REPRESENTATIVE

  • Apr 2011 - Mar 2013

  Deal with complaints from customers. Discover and handle concerns from customers. Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company.  Help the company implement its marketing plans as required. Deal with complaints from customers. Discover and handle concerns from customers. Catch new opportunities, special developments for products and services, collect information as well as feedback thanks to field activity and then coordinate with proper staff of the company.  Help the company implement its marketing plans as required.