Experience

Cheetah Digital

• United States
• Software Development
• 300 - 400 Employee

• Deployment Specialist

  • Jan 2022 - Present

  Create, schedule and deploy e-mail marketing campaigns for Citi’s credit cards associated with several brands. Keep constant communication with the client directly to ensure that edits or feedback is applied to the creative of the campaigns. Maintain a high level of QA to verify that no details are overlooked. Create, schedule and deploy e-mail marketing campaigns for Citi’s credit cards associated with several brands. Keep constant communication with the client directly to ensure that edits or feedback is applied to the creative of the campaigns. Maintain a high level of QA to verify that no details are overlooked.



Citi

• United States
• Financial Services
• 700 & Above Employee

• Compliance AML KYC Analyst

  • Mar 2021 - Jan 2022

  Monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. Assisting in the development and management of a dedicated internal KYC program at Citi. Monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. Assisting in the development and management of a dedicated internal KYC program at Citi.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Transportation Logistics Manager

  • Oct 2020 - Mar 2021

  - Overseeing the end to end implementation of TMS (Transportation Management System). - Assisted with design/requirements gathering workshops for client engagements for Order Management, Transportation Management, Warehouse Management solutions, etc. - Designed, configured, testes and deployed business process and challenges in TMS. - Advised organizations on how to implement best practices and support on business process transformation based on value driven principals. - Overseeing the end to end implementation of TMS (Transportation Management System). - Assisted with design/requirements gathering workshops for client engagements for Order Management, Transportation Management, Warehouse Management solutions, etc. - Designed, configured, testes and deployed business process and challenges in TMS. - Advised organizations on how to implement best practices and support on business process transformation based on value driven principals.



APL

• United States
• Maritime Transportation
• 700 & Above Employee

• Account Manager

  • Jan 2020 - Oct 2020

  - Generated progress and financial reports to give to clients and higher-ups within the organization. - Stay on top of accounts, making sure clients are receiving services that are within their budget and meeting their needs. -Identify upsell, cross-sell, and renewal opportunities and communicated with the sales team regularly. - Generated progress and financial reports to give to clients and higher-ups within the organization. - Stay on top of accounts, making sure clients are receiving services that are within their budget and meeting their needs. -Identify upsell, cross-sell, and renewal opportunities and communicated with the sales team regularly.



Western Union

• United States
• Financial Services
• 700 & Above Employee

• Anti-Money Laundering Investigator

  • Apr 2018 - Oct 2019

  - Responsible for providing support on Anti Money Laundering (AML) compliance programs. - Interpreting how money transfer services can be improved to enhance our customer experiences and will assess the AML knowledge when managing transactions and make accurate decisions, communicating to consumers, agents and management team. - Responsible for providing support on Anti Money Laundering (AML) compliance programs. - Interpreting how money transfer services can be improved to enhance our customer experiences and will assess the AML knowledge when managing transactions and make accurate decisions, communicating to consumers, agents and management team.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2017 - Jan 2018

  - Respond to user technical support requests. - Diagnose and provide solutions to technical issues. - Research issues while maintaining communication with end-users. - Advance issues to Tier II and Tier III support, as needed. - Build end-user documentation and recommend procedure changes to improve efficiency. - Respond to user technical support requests. - Diagnose and provide solutions to technical issues. - Research issues while maintaining communication with end-users. - Advance issues to Tier II and Tier III support, as needed. - Build end-user documentation and recommend procedure changes to improve efficiency.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Fraud Specialist

  • Nov 2014 - 2016

  - Provided customer service through phone calls, emails and chats for one of the biggest bank holding companies in the US following KYC policies. - Tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner. - Provided support for L1 team members. - Provided customer service through phone calls, emails and chats for one of the biggest bank holding companies in the US following KYC policies. - Tracking and monitoring illegal transactions on customers' financial accounts without the authorization of the account owner. - Provided support for L1 team members.