Project Manager

• Jul 2023 - Present

Define project objectives, project scope, roles & responsibilities ● Agile Methodologies ● Scrum Framework ● Conduct market research ● Prepare a detailed project plan to schedule key project milestones, work streams & activities ● Manage the delivery of the project according to this plan ● Identify potential risks ● Participate in and supervise each stage of the project ● Ensure each project stays on schedule ● Tracking milestones, deliverables, and change requests ● Serve as a liaison to communicate information regarding changes, milestones reached, and other pertinent information with all stakeholders Show less

Data Analyst Intern

• Sep 2023 - Sep 2023

Successfully completed my Data Analytics Internship at KPMG! During this enriching experience, I honed my skills in, 1) Data Quality Assessment gained valuable insights into Data Analysis. 2) Became proficient in using Tableau. 3) Learned Advanced Excel for data visualization and presentation. Excited to apply these skills in my future endeavors! Successfully completed my Data Analytics Internship at KPMG! During this enriching experience, I honed my skills in, 1) Data Quality Assessment gained valuable insights into Data Analysis. 2) Became proficient in using Tableau. 3) Learned Advanced Excel for data visualization and presentation. Excited to apply these skills in my future endeavors!

Associate Project Trainee Intern

• Jan 2022 - Aug 2022

During my internship at Geeks Root LLC in the Project Management Office, I had the opportunity to immerse myself in the dynamic world of project management and gain valuable insights into various aspects of the field. Key Responsibilities: - Scrum Framework and Agile Methodology: I was actively involved in understanding and implementing the Scrum framework and Agile methodology. This included participating in Agile ceremonies such as daily stand-ups, sprint planning, and retrospectives, which facilitated efficient project execution. - Task Monitoring: I played a pivotal role in day-to-day task monitoring, ensuring that projects stayed on track and tasks were completed within the defined timelines. This involved continuous communication and collaboration with cross-functional teams. - Project Scheduling and Design: I was responsible for scheduling project activities and assisting in project design. This included creating project timelines, defining milestones, and allocating resources effectively to ensure project goals were met. Key Skills Acquired - Project Implementation: I learned how to implement projects effectively, from initiation to closure, while adhering to established methodologies. - Timelines: I developed the ability to create and manage project timelines to ensure timely completion of tasks. - Resource Allocation: I gained experience in allocating resources efficiently to optimize project outcomes. - Project Planning: I honed my skills in creating comprehensive project plans that encompassed all project requirements. - Project Control: I learned to monitor and control project variables to mitigate risks and ensure project success. - Key Performance Indicators: I gained an understanding of how to define and measure key performance indicators (KPIs) for project success. Show less

Customer Success Manager, CRM

• Aug 2019 - Sep 2021

GreyBox Communications specializes in the Digital Marketing and Telecommunication Industry.. - Advocate for Customers. - Increased Revenue by 20% in one month - Build Customer Loyalty and reduce churn. - Bridge the Gap between sales and customer support. - Manage Customer Queries - Used Salesforce Cloud as CRM Software. GreyBox Communications specializes in the Digital Marketing and Telecommunication Industry.. - Advocate for Customers. - Increased Revenue by 20% in one month - Build Customer Loyalty and reduce churn. - Bridge the Gap between sales and customer support. - Manage Customer Queries - Used Salesforce Cloud as CRM Software.

Customer Service Representative

• Jun 2017 - Jul 2019