Experience

Michigan Heroes Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Executive Director

  • Jun 2013 - Present

  • Provide organizational leadership on a daily basis using tested leadership and management principles and techniques• Networking with key stakeholders to drive business development• Identify key goals and following through on the board of directors strategic plan• Develop policies and procedures, implementing corporate administration principles• Lead revenue growth and generation efforts, including corporate and foundation fundraising campaigns• Identify and implement performance optimization for both systems and personnel• Provide cross-functional team leadership, both internally and externally• Maintain budgeting and finance functions within an extremely unpredictable environment• Profit and loss management, driving sales and the forward progress of the organization while maintaining costs• Developed stable crisis and risk management plans, ensuring the safety of museum contents and visitors• Grew the number of displayable stories from just under 450 to over 850 individually remarkable and impressive stories• Developed and implemented a collections management/inventory system unique to the collections of the museum



Ryder Consulting, LLC

• Management Consultant

  • Oct 2011 - Present

  • Marketing Solutions• Board Governance• Strategic Planning• Non-profit• Policies and Procedures writing and implementation• Operations improvement• Human Resource Management Consulting and Business Partnering• Staff, Leadership and Board Development• Staff Development and Improvement• Operational/Statistical Auditing and Analysis• Process and Change Management• Client Relations • Marketing Solutions• Board Governance• Strategic Planning• Non-profit• Policies and Procedures writing and implementation• Operations improvement• Human Resource Management Consulting and Business Partnering• Staff, Leadership and Board Development• Staff Development and Improvement• Operational/Statistical Auditing and Analysis• Process and Change Management• Client Relations



Deliver Dental Solutions (DDS)

• Operations Coordinator

  • Oct 2011 - Oct 2013

  • Contracted through Ryder Consulting to provide human resources, general operations, financial and revenue cycle strategies, management solutions and leadership • Contracted through Ryder Consulting to provide human resources, general operations, financial and revenue cycle strategies, management solutions and leadership



Honor Community Health

• United States
• Medical Practices
• 1 - 100 Employee

• Corporate Director Of Human Resources

  • Nov 2011 - Sep 2013

  • Originally contracted through Ryder Consulting to provide human resources, general operations and revenue cycle strategies and solutions• Hired as a staff member in June, 2012 in the role of Operations Manager • Transitioned to Human Resources Director in January of 2013• Responsible for managing all benefit contracts, employee benefit packages, payroll, employee corrective actions, employee appraisal process, onboarding and organizational socialization of new staff members along with implementing various employee training programs



Beacon Christian Community Health Center

• Operations Manager

  • Apr 2011 - Oct 2011

  • Contracted for 6 months to develop and implement workable policies and procedures• Operations management and non-clinical personnel supervision • Contracted for 6 months to develop and implement workable policies and procedures• Operations management and non-clinical personnel supervision



R1 RCM

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Lead

  • Sep 2009 - Apr 2011

  Hospital Revenue Cycle Management/Revenue Cycle Consulting• Patient Access• Financial Advocacy/Counseling• Leadership and Staff Development• Revenue Acceleration and Collections• Process Development and Improvement• Operational/Statistical Auditing and Analysis• Process and Change Management• Client Relations

• Financial Counselor

  • May 2007 - Sep 2009

  • Initially worked with Revenue Cycle team as a student intern before being hired in 2007.• Worked in financial counseling role screening uninsured patients, collecting prior balances and acting as campus super-user on the AHto Access tool.• Developed new training protocols and practices for campus financial counselors particularly around scorecard reporting and prior balance collections.• Responsible for campus scorecard reporting on a weekly basis.



University of Michigan-Flint

• United States
• Higher Education
• 700 & Above Employee

• Professor Assistant

  • Jan 2007 - May 2007

  • Assisted the Dean of the School of Health Professions and Studies in the instruction of the 300 level class - Human Resources in Health Care• Reviewed assignments for completion and accuracy • Monitored the classes online forum for content • Provided guidance and mentored students in their studies • Assisted the Dean of the School of Health Professions and Studies in the instruction of the 300 level class - Human Resources in Health Care• Reviewed assignments for completion and accuracy • Monitored the classes online forum for content • Provided guidance and mentored students in their studies



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Retail Store Manager

  • Oct 2005 - Apr 2007

  • Promoted store sales through the training and development of sales staff.• Actively marketed the stores products and services.• Controlled store revenue, inventory and budgets • Promoted store sales through the training and development of sales staff.• Actively marketed the stores products and services.• Controlled store revenue, inventory and budgets



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Millworks Department Head/Pro-Desk Department Head

  • Mar 2004 - Oct 2005

  • Networked with and sold merchandise to construction contractors.• Ensured that the sales staff was capturing every sale opportunity. • Networked with and sold merchandise to construction contractors.• Ensured that the sales staff was capturing every sale opportunity.



Primerica Financial Services (PFS)

• Personal Financial Analyst/District Leader

  • Sep 1998 - Dec 2004

  • Sold a variety of financial products including securities, insurance and mortgages• Created and developed new markets for the company by building relationships • Sold a variety of financial products including securities, insurance and mortgages• Created and developed new markets for the company by building relationships



Westwood College - Denver North

• United States
• Education Management
• 700 & Above Employee

• Field Admissions

  • Oct 2003 - Mar 2004

  • Lectured to High School students on the benefits of continuing their education.• Enrolled and tested students for admission into Westwood College of Technology. • Lectured to High School students on the benefits of continuing their education.• Enrolled and tested students for admission into Westwood College of Technology.



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Store Manager

  • Dec 1997 - Mar 2001

  • Ensured customer satisfaction, administered benefits packages and allocated payroll• Hired, trained, motivated and disciplined staff as needed• Managed up to $1.3 million in inventory, $8 million in sales and 40 staff members • Ensured customer satisfaction, administered benefits packages and allocated payroll• Hired, trained, motivated and disciplined staff as needed• Managed up to $1.3 million in inventory, $8 million in sales and 40 staff members



Sam's Club

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Apr 1991 - Dec 1997

  • Supervised employees, projected budgets, allocated payroll, administered company benefits and controlled expenses • Managed up to $9 million in inventory, $42 million in sales and 150+ employees • Supervised employees, projected budgets, allocated payroll, administered company benefits and controlled expenses • Managed up to $9 million in inventory, $42 million in sales and 150+ employees