Markeon Moore, PMP
Chief Revenue Officer and Advisor at Jorbo Solutions- Claim this Profile
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Bio
Rick Clinaz, MBA
I had the opportunity to work with Markeon at United Rentals and specifically requested his assistance with several challenges related to improving operations that affected my National Account portfolio. The majority of those requests were challenging issues where Markeon provided significant contributions and suggestions to resolve those problems and ultimately helped improve customer relations. I appreciate all the support he was able to provide to assist in making a better customer experience.
Rick Clinaz, MBA
I had the opportunity to work with Markeon at United Rentals and specifically requested his assistance with several challenges related to improving operations that affected my National Account portfolio. The majority of those requests were challenging issues where Markeon provided significant contributions and suggestions to resolve those problems and ultimately helped improve customer relations. I appreciate all the support he was able to provide to assist in making a better customer experience.
Rick Clinaz, MBA
I had the opportunity to work with Markeon at United Rentals and specifically requested his assistance with several challenges related to improving operations that affected my National Account portfolio. The majority of those requests were challenging issues where Markeon provided significant contributions and suggestions to resolve those problems and ultimately helped improve customer relations. I appreciate all the support he was able to provide to assist in making a better customer experience.
Rick Clinaz, MBA
I had the opportunity to work with Markeon at United Rentals and specifically requested his assistance with several challenges related to improving operations that affected my National Account portfolio. The majority of those requests were challenging issues where Markeon provided significant contributions and suggestions to resolve those problems and ultimately helped improve customer relations. I appreciate all the support he was able to provide to assist in making a better customer experience.
Credentials
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Google Ads - Measurement Certification
GoogleMar, 2023- Nov, 2024 -
Google Ads Creative Certification
SkillshopMar, 2023- Nov, 2024 -
Google Ads Search Certification
GoogleMar, 2023- Nov, 2024
Experience
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Jorbo Solutions
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Canada
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Marketing Services
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1 - 100 Employee
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Chief Revenue Officer and Advisor
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Jun 2022 - Present
Drive revenue growth by strategically integrating sales and marketing functions, leveraging extensive expertise in both domains. Align revenue-generating departments and forge strategic partnerships to optimize outcomes. Facilitate seamless communication, information sharing, and collaborative content creation between sales and marketing teams, ensuring targeted messaging to customers. Collaborate across diverse industries including financial services, IT, and advertising. Spearhead the establishment of alliances and collaborations, enhancing profitability and fostering organizational success. Show less
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RocketQuip
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Canada
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Advertising Services
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Managing Director
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Apr 2019 - Present
Leverages expertise in post-sales customer lifecycle management, including training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Influences strategies, initiatives, and operational practices within the functional area or relevant business organization. Drives improvements in team quality, efficiency, and effectiveness, with substantial input into priority setting. Adheres to professional practices and policies shaped by the role, operating with moderate autonomy and exercising high levels of operational judgment. Show less
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United Rentals
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United States
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Construction
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700 & Above Employee
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Director of Operational Excellence
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Jan 2016 - Apr 2019
Champions ongoing enhancements in process design, cost reduction, quality enhancement, and resource optimization. Designs and deploys systems and procedures for manufacturing and growing facilities. Coordinates the creation of operational playbooks for implementation across all facilities and franchise locations. Establishes a system for continuous updates to existing processes and conducts risk assessments. Oversees and develops a team responsible for optimizing, designing, and implementing manufacturing equipment, processes, and plants. Conducts research to innovate and improve manufacturing processes. Show less
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District Manager
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Jan 2015 - Dec 2016
Oversee customer complaint resolution, provide training for General Managers and Assistant Managers, and ensure adherence to company policies and regulations. They boost employee morale by recognizing and rewarding Managers at high-performing locations and approving promotions for exceptional employees. Additional responsibilities may include:Conducting performance evaluations for Managers and reviewing evaluations for all employees under their purviewAddressing employee inquiries and offering suggestions to enhance productivityCollaborating with marketers, product developers, and executives to devise sales strategies and explore new market opportunitiesAnalyzing sales statistics to inform decision-making Show less
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Regional Maintenance Manager
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Jan 2013 - Jan 2015
Overseeing and ensuring compliance with statutory, contractual, and policy requirements for vehicle and premises/plant maintenance activities within the assigned area. It involves directing and ensuring the availability of adequate resources to consistently meet service levels. Continuous monitoring of performance and making necessary adjustments using all available resources is a key responsibility. Regular review of the maintenance strategy is conducted to ensure commercial viability and effective service delivery.The position is accountable for establishing and maintaining strong relationships with key stakeholders in the organization, managing bus transportation operations efficiently, maintaining/improving customer satisfaction, and facilitating timely issue resolution. The role provides front-line supervision and guidance to a large geographically dispersed workforce. It involves resolving a wide range of issues related to technician training, adherence to safety protocols, and corporate policies and processes.Supervision is provided to Maintenance Facility Leads and Technicians, ensuring appropriate qualifications and training plans. The position offers daily advice, guidance, and direction to address operational issues, non-safety training matters, and disciplinary/performance concerns.Effective communication is maintained through regular meetings with lead hands as necessary. Frequent interaction occurs with the VP of Operations & Maintenance, Human Resources Services, Route Operations/Events, Driver Care, and Customer Care. Discussions revolve around resolving customer service, operations, and training issues, seeking clarification/interpretation, and providing input into corporate strategies, policies, and plans. Show less
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Branch Service Manager
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Sep 2007 - Jan 2013
As the leader of a prominent maintenance enterprise, responsible for assembling and inspiring a high-performing team of Service Technicians. Drive continuous improvement in efficiency and customer satisfaction by ensuring meticulous equipment maintenance and repair. Played a pivotal role in establishing a successful location through exceptional leadership, expertise in service and maintenance, and proficient business management.
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Education
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Queen's University
Executive Leadership Certificate, Business, Management, Marketing, and Related Support Services -
Queen's University
Executive Financial Certificate, Business, Management, Marketing, and Related Support Services -
Trinity Western University
Bachelor of Arts - BA / PMP, Organizational Leadership -
Trinity Western University
Certificate of Completion, Project Management
Community
