Program Manager

• Dec 2015 - Present

Director of Client Services

• Aug 2013 - Oct 2015

As the Director of Client Services, I developed and maintained GRT’s business relationships with all Rapid Data Management System (RDMS) clients, managed state agency RDMS accounts, directed GRT’s Help Desk support team, lead end-user software and mobile application training programs, constructed business requirements and technical documentation, and supported sales and marketing personnel with business development efforts and opportunities.

Director Of Operations

• Jul 2011 - Aug 2013

As the Director of Operations, I managed GRT’s Network Operations Center, oversaw RDMS program managers, directed GRT’s Help Desk support team, and supported product quality assurance and quality control programs. Additionally, I implemented mobile solutions and methodologies for rapid data collection in the fields of Humanitarian Assistance and Disaster Response, Emergency Management, and Global Military Operations.

Implementation Project Manager

• Aug 2008 - Jul 2011

As the Implementation Project Manager, I was responsible for analyzing, evaluating, and reviewing business processes, requirements, and systems for GRT clients and prospects. I also developed project plans for contracts and project implementations, conducted training programs and product demonstrations, and traveled to provide on-site support to GRT’s domestic and international clients.

GIS Consultant

• Mar 2007 - May 2007

While attending graduate school at the University of Maine, I worked as a geographic information systems (GIS) consultant to the University of Maine Systems Office. I compiled, validated, and cataloged large quantities of geographical and tabular data, and built a geodatabase to address my client’s need for a centralized and scalable data repository. Additionally, I designed the student population and distribution maps for the University of Maine System 2007 Annual Report. While attending graduate school at the University of Maine, I worked as a geographic information systems (GIS) consultant to the University of Maine Systems Office. I compiled, validated, and cataloged large quantities of geographical and tabular data, and built a geodatabase to address my client’s need for a centralized and scalable data repository. Additionally, I designed the student population and distribution maps for the University of Maine System 2007 Annual Report.

Mobile Mapping Field Analyst

• 2006 - 2007

Prior to its acquisition by TomTom in 2008, Tele Atlas was a global leader and provider of digital maps and other dynamic content for navigation and location-based services. As a Mobile Mapping Field Analyst I worked with Geographic Field Analysts on nationwide mapping projects focused on partial-access and controlled-access highway systems. This was a work-study program that I participated in during the summer months of 2006 and 2007. Prior to its acquisition by TomTom in 2008, Tele Atlas was a global leader and provider of digital maps and other dynamic content for navigation and location-based services. As a Mobile Mapping Field Analyst I worked with Geographic Field Analysts on nationwide mapping projects focused on partial-access and controlled-access highway systems. This was a work-study program that I participated in during the summer months of 2006 and 2007.

Guest Services

• 2000 - 2007

From 2000 through 2007, I was employed seasonally with Guest Services for Canyons Resort, Utah’s largest ski and snowboard resort (at the time). I held various positions on the mountain and in the Four-Diamond Grand Summit Hotel, including responsibility for cash receipts. From 2000 through 2007, I was employed seasonally with Guest Services for Canyons Resort, Utah’s largest ski and snowboard resort (at the time). I held various positions on the mountain and in the Four-Diamond Grand Summit Hotel, including responsibility for cash receipts.