Minh Pham
Sports Business Development at Pelligra®- Claim this Profile
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English Native or bilingual proficiency
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Vietnamese Professional working proficiency
Topline Score
Bio
Credentials
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SITHFAB002 - Responsible Service of Alcohol
Express Online TrainingDec, 2019- Nov, 2024 -
Fundamentals of Digital Marketing
GoogleDec, 2018- Nov, 2024 -
SIR30216 - Certificate III in Retail
Time Education and TrainingDec, 2018- Nov, 2024 -
CUF30107 - Certificate III in Media
TAFE SAJan, 2017- Nov, 2024 -
Responding to Abuse and Neglect
Gowrie SAApr, 2021- Nov, 2024 -
HLTAID003 - Provide First Aid
First Aid ProApr, 2021- Nov, 2024
Experience
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Pelligra®
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Australia
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Construction
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1 - 100 Employee
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Sports Business Development
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May 2022 - Present
Working in the business development department for sports clubs owned by Pelligra, including the Adelaide Lightning, Adelaide Giants, and Adelaide Adrenaline. I am currently overseeing the delivery of the ticket and membership strategy for the Adelaide Lightning, as well as handling any admin duties for the club as they come along. Along with this, I run the merchandise stand at Adelaide Lightning matches and am continually working with managing stock. Conversely, I also assist the Box Office Manager for the Adelaide Giants with box office duties at their games. Show less
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West Adelaide Football Club [OFFICIAL]
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Australia
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Spectator Sports
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1 - 100 Employee
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Performance Analyst
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Mar 2021 - Dec 2022
• Observe, record and interpret match data on game day. • Provide summary relating to data in game and post-game. • Work with senior coaches to identify players strengths and weaknesses in defensive 1v1 contests and Defensive 50 exits. • Extensive work with Excel spreadsheets. • Successfully identified strengths and weaknesses of players to help senior coaches make better informed decisions, helping improve the teams on-field performance throughout the year. • Observe, record and interpret match data on game day. • Provide summary relating to data in game and post-game. • Work with senior coaches to identify players strengths and weaknesses in defensive 1v1 contests and Defensive 50 exits. • Extensive work with Excel spreadsheets. • Successfully identified strengths and weaknesses of players to help senior coaches make better informed decisions, helping improve the teams on-field performance throughout the year.
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Adelaide 36ers
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Australia
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Spectator Sports
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1 - 100 Employee
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Consumer Operations Coordinator
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Sep 2021 - Apr 2022
• Working with the General Manager of Consumer Business to execute the Club’s annual membership fulfilment program. • Implementation of a group sales ticketing program using Ticketek, driving new ticket sales revenue, and capturing member prospect data. • Answering of incoming calls and processing memberships during the membership renewal period. • Providing member attendance reports and presenting relevant insights as identified. • Helped achieve a membership total of 4100 members before the start of the current season and is still growing, compared to the previous season where the club finished on 3700 members at the end of the season. • Working in a season heavily affected by COVID-19 postponements, avoiding ticket refunds as frequently as possible while also achieving sell-out crowds on several occasions. Show less
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YMCA South Australia
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Customer Service Officer
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Mar 2021 - Nov 2021
• Collected customer feedback and made process changes to exceed customer satisfaction goals.• Advanced knowledge of the Links POS system, using the software to manage payments, update account balances, and make bookings.• Recommended products and services to members and educated customers about relevant offerings.• Walked customers through the process of obtaining a gym membership, with a view of retaining them as a member for the long-term.
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Cafe Attendant
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Mar 2021 - Nov 2021
• Support the Centre Manager to coordinate daily café operations including directing casual cafe staff and volunteers• Operating from café and bar service, preparing and serving food and beverages.• Cleaning cafe equipment such as coffee grinders, espresso machines and ice makers.• Providing backup to other cafe employees.
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88 Eatery
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Australia
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Restaurants
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Food Service Worker
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May 2020 - Mar 2021
• Prepared and processed all online and phone orders. • Served customers in fast, efficient and friendly manner. • Provided customers with information regarding food ingredients, availability and pricing. • Performed general food preparation duties to support the kitchen operate effectively. • Delivered orders to customers efficiently by car. • Upsold less popular food items on the menu by offering them in deals with more popular food items, in particular offering desserts with pizza or pasta deals. • Dealt with difficult customers effectively by ensuring they knew their complaint was being heard and confirming that the issue would be resolved as soon as possible. Show less
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Adelaide Giants
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Australia
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Spectator Sports
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1 - 100 Employee
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Membership and Ticketing Manager
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Nov 2020 - Feb 2021
• Coordinated the ticketing and membership program for the club. • Provided assistance in the planning and coordination of training and club events. • Communicated information directly to club members. • Worked with club to facilitate tickets and memberships to patrons within COVID-19 restrictions. • Creation of social media content and newsletter posts sent out to all members. • Created and maintained records and databases of all members for upcoming season • Managed to upsell tickets and memberships through email campaigns and social media advertising. • Adjusted successfully to major increase of workload once the hub week started, successfully managing the department while working 12 hour days during the hub week. Show less
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Eagles WWTFC
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Australia
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Spectator Sports
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1 - 100 Employee
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Football Club Coordinator
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Jun 2020 - Nov 2020
• Provided assistance in the planning and coordination of training and club events. • Assisted club officials in the day-to-day management of their clubs. • Communicated information to club members. • Assisted with match day activations. • Supported club officials respond to the challenges presented by the COVID-19 pandemic. • Contributed to a premiership winning season for the club by working to maintain positive relationships with partners and delivering matchday support throughout home and away season and finals series at Adelaide Oval. • Successfully delivered a COVID-19 safe plan before and during events hosted by the club. Show less
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Food Delivery Driver
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Jul 2019 - May 2020
• Delivering food by bicycle to people who have ordered food through the Uber Eats app online. • Tasks include loading food, transporting order to the destination, making sure food safety standards are met. • Providing high-level customer service at all times. • Enhanced customer service skills. • Enhanced organisation and time management skills. • Improved fitness base. • Delivering food by bicycle to people who have ordered food through the Uber Eats app online. • Tasks include loading food, transporting order to the destination, making sure food safety standards are met. • Providing high-level customer service at all times. • Enhanced customer service skills. • Enhanced organisation and time management skills. • Improved fitness base.
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Hungry Jack's® Pty Ltd
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Australia
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Food and Beverage Services
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700 & Above Employee
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Crew Member
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Apr 2018 - Feb 2019
• Food preparation & handling. • Provided high-level customer service by helping customers through the ordering process. • Processed payment and cash handling. • Maintained clean and sanitary work areas and storage areas. • Developed problem solving and conflict management skills. • Experienced working in fast-paced environment. • Enhanced organisation and time management skills. • Consistently met the established KPI’s for the role, including upselling of meal deals. • Completed a Certificate III in Retail training program. Show less
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Health Partners
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Australia
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Insurance
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100 - 200 Employee
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Student Intern
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May 2015 - May 2015
• Ensure the maintenance and updating of documentation • Ordering and taking stock of office supplies • Completing customer orders • Processing and directing mail and incoming packages or deliveries • Providing effective customer service • Enhanced customer service skills in a professional work environment. • Enhanced time management skills in a professional work environment. • Ensure the maintenance and updating of documentation • Ordering and taking stock of office supplies • Completing customer orders • Processing and directing mail and incoming packages or deliveries • Providing effective customer service • Enhanced customer service skills in a professional work environment. • Enhanced time management skills in a professional work environment.
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Education
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2022 - 2024
Torrens University Australia
Master of Business Administration - MBA, Sports Management -
2018 - 2021
University of South Australia
Bachelor's degree, Business (Sport and Recreation Management) -
2013 - 2017
Saint Ignatius' College, Adelaide
Secondary School, SACE
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