Experience

Alemba

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Account Manager, Asia Pacific

  • Oct 2017 - Present

  Seeking to understand the nature of our customer's business, the Technical Account Manager works with customers to help them make their business more efficient through the use of Alemba’s Service Management software. Drawing upon 20 years of product knowledge & experience, I can guide our customers into utilising Alemba Service Manager more effectively across their organisation, supporting their processes by providing structure, efficiency, audit-ability, and repeatable results. Alemba develops Alemba Service Manager, an ITSM/ESM application that combines the very latest advances in design philosophy with the power of an enterprise-grade ITSM engine. The Alemba team have been working for over 20 years in the ITSM and ESM industries, bringing this depth of experience to the Alemba Service Manager application.With a strong consultancy background and unrivalled expertise in the Infra/Ionix/VMware Service Manager application suite, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organisation. Show less

• Training Specialist (Global)

  • Sep 2013 - Present

  Responsible for the creation, development and delivery of product training for Alemba Service Manager (previously known as Infra/Ionix/VMware/vFire Service Manager) to clients across the North America, Middle East, Asia, Australia and New Zealand.

• Senior Product Consultant

  • Sep 2013 - Sep 2017

  Alemba develops vFire, an IT Service Management application that combines the very latest advances in design philosophy with the power of an enterprise-grade ITSM engine. The Alemba team have been working for over 20 years in the ITSM industry and bring this depth of experience to the vFire application.With a strong consultancy background and unrivalled expertise in the VMware Service Manager application suite, Alemba is ideally positioned to deliver a successful, end-to-end ITSM project within your organisation. Show less



Alt Vision Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Consultant

  • Jan 2012 - Aug 2013

  Alt Vision is a specialist ITSM/ITIL consulting and development firm based in Western Australia. We specialise in four areas: 1. Implementation & Support of VMware Service Manager Software 2. Implimentation & Support of Cherwell Business Managment Software 3. ITSM/ITIL Training and Consulting and Business Process Engineering 4. Development of Custom Business Web Applications. We have a number of clients across Australia and South Asia. Alt Vision is a specialist ITSM/ITIL consulting and development firm based in Western Australia. We specialise in four areas: 1. Implementation & Support of VMware Service Manager Software 2. Implimentation & Support of Cherwell Business Managment Software 3. ITSM/ITIL Training and Consulting and Business Process Engineering 4. Development of Custom Business Web Applications. We have a number of clients across Australia and South Asia.



Griffin IT

• Australia
• Software Development

• Senior Consultant/Technical Manager

  • Mar 2009 - Aug 2013

  VMware Service Management Solutions Enterprise Partner. Roles: Consulting, Software Application Development, Business/Systems Analysis, Software Training. VMware Service Management Solutions Enterprise Partner. Roles: Consulting, Software Application Development, Business/Systems Analysis, Software Training.



EMC Infra

• Australia

• Consultant

  • Mar 2008 - Mar 2009

  IT Service Management Roles: Consulting, Software Application Development, Business/Systems Analysis, Software Training. IT Service Management Roles: Consulting, Software Application Development, Business/Systems Analysis, Software Training.



Infra Corporation

• Software Development
• 1 - 100 Employee

• Consultant

  • Apr 1999 - Dec 2008

  IT Service Management Roles: Consulting, Software Application Development, Business/Systems Analysis, Software Training. IT Service Management Roles: Consulting, Software Application Development, Business/Systems Analysis, Software Training.



Comalco Aluminium

• Project Officer

  • Jan 1998 - Feb 1999

  Year 2000 Conformance Project Year 2000 Conformance Project