Experience

Friendship State Bank

• United States
• Banking
• 1 - 100 Employee

• Floating Teller

  • Mar 2021 - Aug 2021

  Various - Conducted banking transactions for various branch customers - Updated and maintained accurate daily financial records and customer profiles - Identified potential threats and implemented loss prevention



Matthews Memorialization

• United States
• Consumer Goods
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2020 - Mar 2021

  - Exceeded customer service quality expectations, whether over phone or email -Collaborated with multiple departments across the United States to achieve open communication during the COVID-19 pandemic, including weathering casket/urn shortages, shipment complications, and unprecedented product demand -Maintain current and accurate order entry information in all required software programs, including shipping information and instructions per customer specifications



Business Benefits, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Client Services Representative

  • Jan 2020 - Sep 2020

  Ft. Mitchell, KY - Responsible for gathering company census data and collecting quotes from potential insurance carriers to ensure optimal coverage that fit a group’s needs -Compiled relevant quoted information into presentation formats that were easier for the client to understand and compare -Contacted and cooperated with various insurance carriers, customers, and providers to assure timely and accurate flow of information, as well as products like prescriptions and treatments -Acted as patient… Show more - Responsible for gathering company census data and collecting quotes from potential insurance carriers to ensure optimal coverage that fit a group’s needs -Compiled relevant quoted information into presentation formats that were easier for the client to understand and compare -Contacted and cooperated with various insurance carriers, customers, and providers to assure timely and accurate flow of information, as well as products like prescriptions and treatments -Acted as patient advocate for assigned groups, including answering questions, processing enrollments, contact through phone and email, assistance with claims and billing, and working with the sales team to improve client outreach Show less



Rettay Chiropractic Offices

• United States
• Wellness and Fitness Services

• Office Operations Associate

  • May 2019 - Dec 2019

  Florence, Kentucky - Responsible for customer service and front office duties such as patient scheduling, payment processing, and insurance verification - Performed back office duties such as entering patient notes, developing x-rays, and updating patient account information - Collected and updated patient data in accordance to practice standards, as well as insurance requirements - Demonstrated and assisted in treatment exercises, and conducted additional therapy modalities on patients as needed



DHL Global Forwarding

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Air Export Agent

  • Jul 2018 - Dec 2018

  Hebron, Kentucky - Managed large freight shipments from time of pickup until arrival at international destination - Communicated with clients, airlines, and destination offices to ensure timely arrival, while also verifying export documentation was within legal standing for U.S. Customs/TSA - Developed professional relationships with clients to ensure communicative understanding



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• College Program Intern

  • Jan 2017 - May 2017

  - Selected for participation in an extremely competitive program - Demonstrated problem solving and quick decision making under high pressure - Displayed a strong ability to adapt to constantly evolving situations - Provided exceptional customer service, including assistance to resolve conflict - Utilized language skills to assist guests with directions, payment, etc.



Rettay Chiropractic Offices

• United States
• Wellness and Fitness Services

• Administrative Assistant

  • Jul 2015 - Nov 2016

  Florence, KY - Responsible for customer service and front office duties such as patient scheduling, payment processing, and insurance verification - Assisted in therapy modalities for patients



Northern Kentucky University Learning PLUS

• Tutor

  • Aug 2016 - 2016

  Highland Heights, KY - Worked with professors to create personalized tutorials for students - Developed an understanding of different teaching methods - Solidified understanding in German and other subjects



Penguin Playschool

• Childcare Worker

  • Nov 2013 - Apr 2015

  Florence, KY