Patrick Mendiz

Program Manager - Security Operations & Compliance at OnX Canada
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA

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Mohammad Ghashghaee

I have had the pleasure of working with Patrick as the Service Delivery Manger for our account in OnX. Patrick is dedicated to client's success. He's going above and beyond to help the clients with their support, services and projects. Working with Patrick gives me the confident that I always have his team as an extension to my group! I am always impressed by Patrick’s ability to deeply analyze the situation, get the team involved and keep them around the clock to provide the required service in a very professional and timely manner . Very pleased with his performance, knowledge and managerial skills. Patrick would be an asset to any team.

LinkedIn User

Patrick is an asset to any organization. He is responsible, dedicated, intelligent and a smart worker. As his Manager for past 3 years, I have had a keen observation that Patrick can handle multiple tasks at the same time and has never let down my expectation. He is willing to take over new responsibilities at work without any hesitation and consistently gives many creative ideas at work. Patrick brings in a lot of positive energy and "Can Do" attitude in his work. He has proven excellent communication & interpersonal skills and remains focused on the overall needs, always willing to go an extra mile to achieve our objectives, with excellent work ethics. He possesses excellent leadership qualities and can handle working teams effectively. Apart from the actual work load, on his personal side, I have observed that he can never stay idle. He has the desire and keenness to keep himself updated with news on gadgets or cars or additional areas that interests him. I wish him all the best for his future endeavors.

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Credentials

  • CompTIA Security+ (SY0-601) Cert Prep: 10 Governance, Risk, and Compliance
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 8 Network Security Design and Implementation
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 6 Cloud Security Design and Implementation
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 7 Endpoint Security Design and Implementation
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 9 Operations and Incident Response
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 4 Identity and Access Management Design and Implementation
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 5 Physical Security Design and Implementation
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 3 Cryptography Design and Implementation
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 1 Threats, Attacks, and Vulnerabilities
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • CompTIA Security+ (SY0-601) Cert Prep: 2 Secure Code Design and Implementation
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Site Reliability Engineering: Service-Level Agreements and Objectives
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • ITIL® 2011 Intermediate: Service Strategy
    APMG-International
    Apr, 2015
    - Nov, 2024
  • ITIL® 2011 Intermediate: Continual Service Improvement
    APMG-International
    Dec, 2014
    - Nov, 2024
  • ITIL® 2011 Intermediate: Service Transition
    APMG-International
    Dec, 2014
    - Nov, 2024
  • ITIL® 2011 Intermediate: Service Design
    APMG-International
    Nov, 2014
    - Nov, 2024
  • ITIL® 2011 Intermediate: Operational Support and Analysis
    APMG-International
    Mar, 2013
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Jan, 2006
    - Nov, 2024

Experience

    • Canada
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Program Manager - Security Operations & Compliance
      • May 2022 - Present

      • Responsible to ensure the endpoints, servers, and applications are up to date with the latest critical updates thereby reducing potential Security vulnerabilities• Responsible to ensure the network devices (Firewalls, routers, Switches, wireless endpoints) are on a version which is not vulnerable• Ensured streamlined communication, and coordinate across internal teams ensuring executable plans are developed and implemented.• Measured internal and external performance quantitatively, to certify contractual requirements are met.• Performed research, analyze data used in identifying and mitigating risks, and tracked progress on program critical path(s) from start to finish.• Insured continuous improvement by communicating and deploying enterprise best practices and employee engagement that improve cost, quality, delivery, and employee and client satisfaction.• Creating a process that will be used to replicate the current successes on future large customers

    • Service Delivery Manager
      • Aug 2015 - Apr 2022

      • Manage all aspects of IT portfolio to achieve the highest program functionality and efficiency• Maintain strong working relationships with all levels of personnel in the IT department• Facilitated weekly client meetings to review project status, upcoming deliverables and address concerns• Work/support business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes• Improve security and performance of infrastructure by working with other teams• Plan, document and identify risks and challenges for both production and non-production changes that span multiple services, technologies and teams• Managed and monitored results of the team to ensure KPI's (SLA, SLO) are met• Review, monitor and report on SLA metrics, improve on activities where necessary• Taking ownership of Major incidents to ensure coordination of resolving parties, effective communication to stakeholders (clients) and also provide a post-incident review• Provide solutions for performance management, disaster recovery, monitoring and access management• Work with Solution architects providing inputs for new solutions/services• Ensuring delivery team compliance to the client-specific ITSM methodology processes• Utilize monitoring tools to proactively identify issues and trends• Escalate significant issues to service, network or other operations engineers• Lead/Participate in new Project implementations

    • Sweden
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Service Runtime Manager/ IT Consultant
      • Nov 2011 - May 2015

      • Provided a single point of contact for customers for issue resolution• Liaise between Application and Infrastructure teams to address critical and non-critical issues• Reviewed services and performances against SLA’s/OLA’s and KPI’s• OLA Created/Updated whenever there are changes• Effectively managed of technical & process team’s delivery cutting across competencies• Lead and managed internal delivery teams to review incidents, problems and any other operational issues impacting client production and non-production environments• Communication to Business on Changes that have impact• Reviewed change management requests and participated in Change Advisory Boards (CAB)• Ownership of all the events/incidents (Crisis Event / Major Incident)• Lead Problem management analysis (five whys or fishbone analysis)• Reviewed & monitored performance metrics & proactively identified initiatives to maximize customer satisfaction• Proactively identified availability and quality improvements for the application operation service in runtime• Accountable for the quality of service and performance

    • Asst. Manager - Service Desk
      • Sep 2010 - Nov 2011

      • Driven the team to meet KPIs and maintained “Green” status• Streamlined Quality process• Streamlined Incident Management, provided training to Service Desk analysts• Mentored and coached the team when needed• Reduced Complaints and Escalations for the Desk• Notify the management team about critical incidents• Monthly and weekly reports on team performance• Monthly Score cards for the team• Monthly customer meeting, also visiting factory locations in Bangalore

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Desk Team Lead
      • Dec 2004 - Sep 2010

      • Handled the Service Desk team and Major Incident Function• Staffing and Scheduling for the desk• Outage communication to the desk• Monthly score cards for the L1 and L2 technicians• Proactively identified and minimized similar incidents• Monitored calls and provided feedback• Monitoring the Call Flow Queue for Analysts and stabilizing the Grade of Service• Publishing team stat reports like CHT (Call Handling Time), DSAT, rejected tickets, SOL (Solved Online) on weekly basis• Publishing the complaint dashboard for weekly and monthly analysis about the attributed complaint to the desk and UK complaints management team.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Transaction Monitoring Officer
      • Jul 2003 - Dec 2004

      • Monitored Technical service calls for Dell Services• Part of management team on call calibration • Monitored Technical service calls for Dell Services• Part of management team on call calibration

Education

  • Bharathiar University
    Bachelor of Science (BSc) - Applied Sciences, Computer Technology/Computer Systems Technology
    1999 - 2002

Community

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