Isabelle Cléroux, MBA, CPHR

Director, People and Culture at Valor Fireplaces
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, British Columbia, Canada, CA
Languages
  • Français -
  • English -

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5.0

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Jen Parente

I was very lucky to have Isabelle as my direct report during the BCIT Business Consulting project. The project revolved around creating a new employer branding strategy. From the onset of the project, Isabelle was extremely helpful in answering critical questions, reviewing certain documents, and participating in brainstorming sessions. The project enjoyed success largely due to Isabelle’s constant leadership and direction. The team had access to ask Isabelle any questions or concerns during the course of the internship. She was dedicated to helping myself and my team achieve success by maintaining an open door policy. Her ability to constantly check-in and stay on track, but not micro-manage, speaks volumes about her leading-by-example style. I was particularly impressed by Isabelle’s ability to communicate and interact with a variety of different individuals; it was clear she knew how to effectively engage with different people. It was clear that Isabelle genuinely cared about our team’s development and the project itself. She has set an excellent example for our team of what it means to be a successful leader in the HR field.

Robyn Marr

I was extremely lucky to do my BCIT business consulting project at Pixel Union and to working with Isabelle. She was very welcoming and supportive to myself and my group members. At times we had to connect with her often to get feedback and ideas on what we were working on and she was always ready to help us out. She was very good at leading us to create our own ideas and be creative. She was an excellent Manger and I learned a lot from Isabelle that I can say am still valuing today.

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Credentials

  • CHRP
    BCHRMA
    Apr, 2012
    - Nov, 2024
  • CRHA
    ORHRI
    Apr, 2012
    - Nov, 2024

Experience

    • Canada
    • Manufacturing
    • 1 - 100 Employee
    • Director, People and Culture
      • Apr 2022 - Present

      Stepping into a newly created role, my mandate is to build the People and Culture department and team from the ground up! Setting best people and culture practices for an organization who have growth drastically over the years and setting them up for success for what is to come next. As part of the leadership team, I'm at the front seat to influence leaders and be the catalyst to changes. Stepping into a newly created role, my mandate is to build the People and Culture department and team from the ground up! Setting best people and culture practices for an organization who have growth drastically over the years and setting them up for success for what is to come next. As part of the leadership team, I'm at the front seat to influence leaders and be the catalyst to changes.

    • Canada
    • Insurance
    • 1 - 100 Employee
    • Director of Human Resources
      • Mar 2020 - Apr 2022

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Manager, Human Resources
      • Mar 2017 - Mar 2020

      LeadGiant believes that high quality relationships lead to high quality leads. We are a partnership-focused network focused on providing valuable leads. As a top Affiliate network, we bring good businesses together to build stronger industries. We take pride and responsibility in being able to offer and connect businesses with top quality advertisers, publishers, and customers. We set up and manage mutually successful partnerships and run both short and long term campaigns. Our Affiliate… Show more LeadGiant believes that high quality relationships lead to high quality leads. We are a partnership-focused network focused on providing valuable leads. As a top Affiliate network, we bring good businesses together to build stronger industries. We take pride and responsibility in being able to offer and connect businesses with top quality advertisers, publishers, and customers. We set up and manage mutually successful partnerships and run both short and long term campaigns. Our Affiliate Managers are specialized experts who ensure that each affiliate partnership is monitored and set up to yield positive results. My role is to help them build a A-team that will make them successful for tomorrow as well as building their HR department from the ground up! WE'RE HIRING! Exceptional start-up culture when you'll make an impact on day 1! Show less LeadGiant believes that high quality relationships lead to high quality leads. We are a partnership-focused network focused on providing valuable leads. As a top Affiliate network, we bring good businesses together to build stronger industries. We take pride and responsibility in being able to offer and connect businesses with top quality advertisers, publishers, and customers. We set up and manage mutually successful partnerships and run both short and long term campaigns. Our Affiliate… Show more LeadGiant believes that high quality relationships lead to high quality leads. We are a partnership-focused network focused on providing valuable leads. As a top Affiliate network, we bring good businesses together to build stronger industries. We take pride and responsibility in being able to offer and connect businesses with top quality advertisers, publishers, and customers. We set up and manage mutually successful partnerships and run both short and long term campaigns. Our Affiliate Managers are specialized experts who ensure that each affiliate partnership is monitored and set up to yield positive results. My role is to help them build a A-team that will make them successful for tomorrow as well as building their HR department from the ground up! WE'RE HIRING! Exceptional start-up culture when you'll make an impact on day 1! Show less

    • Canada
    • Venture Capital and Private Equity Principals
    • 1 - 100 Employee
    • Head of Human Resources & People Experience
      • Jun 2014 - Mar 2020

      Reporting directly to the President and the CEO my role was to oversee the entire human resources and people function for entities we acquired or merged with. I was leading a team of 2 people and 2 other reporting indirectly to me. Overall we were in charge of a group of 200 employees across 4 entities. • Creating and re-engineering policies and programs in line with each business culture and vision/mission. • Overseeing the people operations of 4 distinctive entities. • Participating… Show more Reporting directly to the President and the CEO my role was to oversee the entire human resources and people function for entities we acquired or merged with. I was leading a team of 2 people and 2 other reporting indirectly to me. Overall we were in charge of a group of 200 employees across 4 entities. • Creating and re-engineering policies and programs in line with each business culture and vision/mission. • Overseeing the people operations of 4 distinctive entities. • Participating in the merger and acquisition of 5 entities in order to integrate them. • Developing customized talent management tools to help with succession planning and employee performance. • Facilitation of leadership coaching for managers and senior team. • Implementation of compensation structure and philosophy for employees to be paid fairly and for them to understand their total rewards. • Creating employer branding to help with the recruitment strategy • Building recruitment strategies for each entity aligned with their define needs. Show less Reporting directly to the President and the CEO my role was to oversee the entire human resources and people function for entities we acquired or merged with. I was leading a team of 2 people and 2 other reporting indirectly to me. Overall we were in charge of a group of 200 employees across 4 entities. • Creating and re-engineering policies and programs in line with each business culture and vision/mission. • Overseeing the people operations of 4 distinctive entities. • Participating… Show more Reporting directly to the President and the CEO my role was to oversee the entire human resources and people function for entities we acquired or merged with. I was leading a team of 2 people and 2 other reporting indirectly to me. Overall we were in charge of a group of 200 employees across 4 entities. • Creating and re-engineering policies and programs in line with each business culture and vision/mission. • Overseeing the people operations of 4 distinctive entities. • Participating in the merger and acquisition of 5 entities in order to integrate them. • Developing customized talent management tools to help with succession planning and employee performance. • Facilitation of leadership coaching for managers and senior team. • Implementation of compensation structure and philosophy for employees to be paid fairly and for them to understand their total rewards. • Creating employer branding to help with the recruitment strategy • Building recruitment strategies for each entity aligned with their define needs. Show less

    • Canada
    • Design Services
    • 1 - 100 Employee
    • Manager, Employee Experience
      • Jul 2014 - Mar 2017

      Pixel Union is a growing company based in Victoria with an office in Vancouver. Our tight-knit team is made up of designers, developers, project managers and support staff who love what they do, bring passion and energy to their work, and don’t settle for anything less than the best results. We value working alongside great people, pushing ourselves to do exceptional work, and creating beautiful digital solutions that get our customers really excited. I overview the whole "employee… Show more Pixel Union is a growing company based in Victoria with an office in Vancouver. Our tight-knit team is made up of designers, developers, project managers and support staff who love what they do, bring passion and energy to their work, and don’t settle for anything less than the best results. We value working alongside great people, pushing ourselves to do exceptional work, and creating beautiful digital solutions that get our customers really excited. I overview the whole "employee experience", the Pixie Experience :) and I can assure you it's a great company to work for! Show less Pixel Union is a growing company based in Victoria with an office in Vancouver. Our tight-knit team is made up of designers, developers, project managers and support staff who love what they do, bring passion and energy to their work, and don’t settle for anything less than the best results. We value working alongside great people, pushing ourselves to do exceptional work, and creating beautiful digital solutions that get our customers really excited. I overview the whole "employee… Show more Pixel Union is a growing company based in Victoria with an office in Vancouver. Our tight-knit team is made up of designers, developers, project managers and support staff who love what they do, bring passion and energy to their work, and don’t settle for anything less than the best results. We value working alongside great people, pushing ourselves to do exceptional work, and creating beautiful digital solutions that get our customers really excited. I overview the whole "employee experience", the Pixie Experience :) and I can assure you it's a great company to work for! Show less

    • Canada
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Manager Human Resources
      • Jan 2014 - May 2014

    • Human Resources Generalist
      • Mar 2013 - Dec 2013

    • Canada
    • Civil Engineering
    • 1 - 100 Employee
    • Human Resources Generalist (Contractual)
      • Jul 2012 - Mar 2013

      - Responsible for all human resource activities including recruitment, employee relations, compensation, benefits, training and development, and organizational development. - Manage the overall company performance review process; provide management coaching and advice on performance management issues. - Work with union representative to resolve labour relation issues. - Lead the full cycle of recruitment efforts for all company positions (management and non-management). Including the… Show more - Responsible for all human resource activities including recruitment, employee relations, compensation, benefits, training and development, and organizational development. - Manage the overall company performance review process; provide management coaching and advice on performance management issues. - Work with union representative to resolve labour relation issues. - Lead the full cycle of recruitment efforts for all company positions (management and non-management). Including the following: consult with hiring managers on their needs, create/update job descriptions, create job postings, screen resumes, interview potential candidates, and negotiate offers of employment. - Develop and maintain relationships with employment agencies, universities and other recruitment sources. - Prepare and maintain company salary structure, manage the annual salary review process, and participate in external salary survey questionnaires. - Prepare, process and distribute employee payroll. - Design and conduct new employee orientations. - Administer and explain benefits to employees; serve as liaison between employees and the insurance carriers; manage and negotiate annual benefits renewals. - Recommend, develop and schedule training and development courses. - Oversee and maintain the company’s Occupational, Health and Safety Programs; manage all company WCB accounts and facilitate all reporting. - Maintain all company policies and procedures; provide advice, assistance and follow-up on company policies, procedures, and documentation. - Manage the resolution of specific policy-related and procedural problems and inquiries. - Develop and recommend operating policy and procedural improvements. - Manage and deliver all internal company communication. - Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems. Show less - Responsible for all human resource activities including recruitment, employee relations, compensation, benefits, training and development, and organizational development. - Manage the overall company performance review process; provide management coaching and advice on performance management issues. - Work with union representative to resolve labour relation issues. - Lead the full cycle of recruitment efforts for all company positions (management and non-management). Including the… Show more - Responsible for all human resource activities including recruitment, employee relations, compensation, benefits, training and development, and organizational development. - Manage the overall company performance review process; provide management coaching and advice on performance management issues. - Work with union representative to resolve labour relation issues. - Lead the full cycle of recruitment efforts for all company positions (management and non-management). Including the following: consult with hiring managers on their needs, create/update job descriptions, create job postings, screen resumes, interview potential candidates, and negotiate offers of employment. - Develop and maintain relationships with employment agencies, universities and other recruitment sources. - Prepare and maintain company salary structure, manage the annual salary review process, and participate in external salary survey questionnaires. - Prepare, process and distribute employee payroll. - Design and conduct new employee orientations. - Administer and explain benefits to employees; serve as liaison between employees and the insurance carriers; manage and negotiate annual benefits renewals. - Recommend, develop and schedule training and development courses. - Oversee and maintain the company’s Occupational, Health and Safety Programs; manage all company WCB accounts and facilitate all reporting. - Maintain all company policies and procedures; provide advice, assistance and follow-up on company policies, procedures, and documentation. - Manage the resolution of specific policy-related and procedural problems and inquiries. - Develop and recommend operating policy and procedural improvements. - Manage and deliver all internal company communication. - Recommend, develop and maintain human resource data bases, computer software systems, and manual filing systems. Show less

    • Senior Advisor, Human Resources / Human Resources Advisor
      • Apr 2010 - Jul 2012

      - Inform employees of their benefit plans, and policies and practices with regard to human resource management. - Prepare various reports and the payroll budget in consultation with the managers concerned, keep it up-to-date and help the Finance Department to explain any variances. - Play a consultative role to managers concerning fringe benefits (including holidays and group insurance), new employee introduction, personnel transfers, performance review process and competencies… Show more - Inform employees of their benefit plans, and policies and practices with regard to human resource management. - Prepare various reports and the payroll budget in consultation with the managers concerned, keep it up-to-date and help the Finance Department to explain any variances. - Play a consultative role to managers concerning fringe benefits (including holidays and group insurance), new employee introduction, personnel transfers, performance review process and competencies development. - Advise managers on the conduct of employee relations and the application of contractual agreements in order to achieve a team spirit facilitating organizational performance. - Participate and develop reports and analyses concerning the planning of needs in human resources, including competency requirements, and optimal distribution of roles and responsibilities in relation to the requests of the immediate supervisor. - Coordinate the overall staffing processes, including recruitment, selection, verification of references, communication of results to candidates and awarding of positions. - Coordinate the performance management process and support managers in applying it. - Collaborate in the development of policies and procedures related to compensation and benefits and see to their application. - Establish and maintain good relations with employees, with the union and with the NFSA in order to maintain a team spirit favouring organizational performance. - Ensure all communications to all employees with internal policies - Participate in the development of human resources and labour relations solutions conducive to the achievement of CWY strategies. Show less - Inform employees of their benefit plans, and policies and practices with regard to human resource management. - Prepare various reports and the payroll budget in consultation with the managers concerned, keep it up-to-date and help the Finance Department to explain any variances. - Play a consultative role to managers concerning fringe benefits (including holidays and group insurance), new employee introduction, personnel transfers, performance review process and competencies… Show more - Inform employees of their benefit plans, and policies and practices with regard to human resource management. - Prepare various reports and the payroll budget in consultation with the managers concerned, keep it up-to-date and help the Finance Department to explain any variances. - Play a consultative role to managers concerning fringe benefits (including holidays and group insurance), new employee introduction, personnel transfers, performance review process and competencies development. - Advise managers on the conduct of employee relations and the application of contractual agreements in order to achieve a team spirit facilitating organizational performance. - Participate and develop reports and analyses concerning the planning of needs in human resources, including competency requirements, and optimal distribution of roles and responsibilities in relation to the requests of the immediate supervisor. - Coordinate the overall staffing processes, including recruitment, selection, verification of references, communication of results to candidates and awarding of positions. - Coordinate the performance management process and support managers in applying it. - Collaborate in the development of policies and procedures related to compensation and benefits and see to their application. - Establish and maintain good relations with employees, with the union and with the NFSA in order to maintain a team spirit favouring organizational performance. - Ensure all communications to all employees with internal policies - Participate in the development of human resources and labour relations solutions conducive to the achievement of CWY strategies. Show less

  • ARDMconseil
    • Région de Montréal, Canada
    • MANAGEMENT ADVISOR
      • Dec 2009 - Apr 2010

      - Prepare and present change management training to managers. - Act in a consultative role for health managers. - Co-ordinate change management projects in CSSS. - Develop work procedures. - Elaborate guide for managers. - Business development. - Prepare and present change management training to managers. - Act in a consultative role for health managers. - Co-ordinate change management projects in CSSS. - Develop work procedures. - Elaborate guide for managers. - Business development.

    • Canada
    • Retail Pharmacies
    • 500 - 600 Employee
    • Human Resources Coordinator, Professional Services
      • Sep 2008 - Nov 2009

      - Participate in the co-ordination of continuing education for pharmacists and technical assistants (logistics, management of speakers, a regular presence on site, etc. - Deal with online training and webcast for pharmacists and technical assistants. - Co-ordinate various projects related to recruitment in order to optimize the placement of trainees, technical assistants and pharmacists in affiliate pharmacies. - Analyse the various recruitment needs of pharmacies. - Participate in… Show more - Participate in the co-ordination of continuing education for pharmacists and technical assistants (logistics, management of speakers, a regular presence on site, etc. - Deal with online training and webcast for pharmacists and technical assistants. - Co-ordinate various projects related to recruitment in order to optimize the placement of trainees, technical assistants and pharmacists in affiliate pharmacies. - Analyse the various recruitment needs of pharmacies. - Participate in recruitment events. - Establish and maintain links with the various project partners. - Manage a team of replacement pharmacists serving throughout the province of Quebec. - Provide support in recruitment advice from owners pharmacists. - Create tools for the employees’ retention in the laboratory. - Manage expenses and revenues for Professional Services. - Sit on the advisory council that makes strategic decisions and decides on future projects. - Establish and maintain business relationships with different shareholders (pharmacy owners). Show less - Participate in the co-ordination of continuing education for pharmacists and technical assistants (logistics, management of speakers, a regular presence on site, etc. - Deal with online training and webcast for pharmacists and technical assistants. - Co-ordinate various projects related to recruitment in order to optimize the placement of trainees, technical assistants and pharmacists in affiliate pharmacies. - Analyse the various recruitment needs of pharmacies. - Participate in… Show more - Participate in the co-ordination of continuing education for pharmacists and technical assistants (logistics, management of speakers, a regular presence on site, etc. - Deal with online training and webcast for pharmacists and technical assistants. - Co-ordinate various projects related to recruitment in order to optimize the placement of trainees, technical assistants and pharmacists in affiliate pharmacies. - Analyse the various recruitment needs of pharmacies. - Participate in recruitment events. - Establish and maintain links with the various project partners. - Manage a team of replacement pharmacists serving throughout the province of Quebec. - Provide support in recruitment advice from owners pharmacists. - Create tools for the employees’ retention in the laboratory. - Manage expenses and revenues for Professional Services. - Sit on the advisory council that makes strategic decisions and decides on future projects. - Establish and maintain business relationships with different shareholders (pharmacy owners). Show less

    • Canada
    • Entertainment Providers
    • 1 - 100 Employee
    • Human Resources Assistant (intership)
      • Apr 2007 - Aug 2007

      - Staff recruitment, job postings and analysis of applications. - Prepare the integration of new employees. - Prepare questionnaires and selection tests. - Prepare hiring forms for candidates. - Staff recruitment, job postings and analysis of applications. - Prepare the integration of new employees. - Prepare questionnaires and selection tests. - Prepare hiring forms for candidates.

    • Canada
    • Retail
    • 1 - 100 Employee
    • Office Clerk, Human Resources
      • Dec 2004 - Mar 2007

      - Develop job descriptions and competency profiles - Create Employee Handbook and various documents related to human resource management (company policies, employee records, forms, etc.). - Implement and monitor WHMIS. - Develop job descriptions and competency profiles - Create Employee Handbook and various documents related to human resource management (company policies, employee records, forms, etc.). - Implement and monitor WHMIS.

Education

  • Vancouver Community College
    Coaching, Leadership Coaching Certificate
    2015 - 2016
  • UQAM | Université du Québec à Montréal
    MBA, Management Consulting
    2007 - 2010
  • UQAM | Université du Québec à Montréal
    Bachelor of Business Administration (B.B.A.), Human Resources Management
    2004 - 2007

Community

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