John Enock
Senior Technical Support Engineer at IP Integration- Claim this Profile
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Bio
Credentials
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Python Essential Training
LinkedIn -
Exam Tips: Microsoft Azure Administrator (AZ-104)
LinkedIn -
Introduction to Cybersecurity
Cisco -
Cisco Network Security: Cisco Firewall Technologies
LinkedIn -
Learning Azure Management Tools
LinkedIn -
Linux: Files and Permissions
LinkedIn -
Windows 10: Intune Device Management
LinkedIn -
Advanced Cisco Routing: RIPv2, EIGRP, and OSPF
LinkedIn -
VMware Horizon View 7.5 Essential Training
LinkedIn -
Creating Positive Conversations with Challenging Customers
LinkedIn -
Learning Office 365 (Microsoft 365)
LinkedIn -
Microsoft 365 Essential Training for Administrators
LinkedIn -
Developing Your Emotional Intelligence
LinkedIn -
Supporting Your Mental Health While Working from Home
LinkedIn -
Developing Your Creativity as a Leader
LinkedIn -
Understanding of Cisco Network Devices
Cisco -
MCSE (Microsoft Certified Solutions Expert)
Microsoft -
Prince2 Foundation
APMG-International -
Prince2 Practitioner
APMG-International -
MSCA Server 2008 R2
Microsoft -
LogicMonitor Certified Associate
LogicMonitor, Inc. -
Cisco Certified Network Associate Security (CCNA Security)
Cisco -
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco -
ITILv3
ITIL -
Juniper Certified Internet Associate - JNCIA
Juniper -
LogicMonitor Certified Associate
LogicMonitor, Inc. -
MCSA Messaging (Windows Server 2003)
Microsoft -
Python for Data Science
IBM -
VMware Certified Professional (VCP)
VMware
Experience
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IP Integration
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Senior Technical Support Engineer
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jun 2022 - –nu
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Cisco
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United States
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Software Development
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700 & Above Employee
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Customer Support Engineer - Cloud Security
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feb 2022 - jun 2022
DNS Layer securitySecure Internet Gateway (SIG)Secure Web Gateway (SWG)Cloud delivered Firewall (CDFW)Cisco Umbrella Roaming ClientCisco Umbrella Roaming Module for AnyConnectCloud LockCloud Security Connector DNS Layer securitySecure Internet Gateway (SIG)Secure Web Gateway (SWG)Cloud delivered Firewall (CDFW)Cisco Umbrella Roaming ClientCisco Umbrella Roaming Module for AnyConnectCloud LockCloud Security Connector
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IP Integration
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Senior Engineer
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nov 2019 - jan 2022
Providing 3rd Line IT Support to clients of our Managed Services. Physical and virtual servers deployment and maintenance. Installing, managing and monitoring networked equipment including Cisco, Juniper and HP switches, routers and firewalls, Monitoring, managing and providing support on Autotask ticketing system. Providing Azure and Office 365 support. Providing infrastructure and cloud support for our Desktop-as-a-Service cloud platform built on Citrix infrastructure. Deploying and managing 3CX telephony infrastructure. Network and infrastructure monitoring with Auvik. Remote Desktop Services (RDS) deployment and management. Windows Server 2019, 2016, 2012R2, 2008R2, 2008. Office 2019, 2016, 2013, 2010. Windows 10, 7. PowerShell scripting. Mentoring and very good work relationship with colleagues.
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Managed Networks
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United Kingdom
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Information Technology & Services
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1 - 100 Employee
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Senior Engineer
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mar 2017 - okt 2019
Managed Services Provider supporting over 500 user base. Network infrastructure deployment and server support. IT project delivery. Clients support. Troubleshooting and fixing clients and customer IT issues. Onsite consulting engineer at clients sites. Equipment and site decommissioning. Network and information security. Telephony support on 3CX. Azure and Office 365 support. Server 2019, 2016, 2012 R2, 2012, 2008R2. Windows 10, Windows 7. Ubuntu Linux, IT services and systems documentation. Client support including remote and onsite onboarding. Mentoring and supporting colleagues.
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RNIB
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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IT Field Engineer (South England)
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mar 2015 - mar 2017
Responsible for technical support for offices and institutions of Action for Blind People (AFBP) and Royal National Institute of Blind People (RNIB) in South England. Responsible for technical support for offices and institutions of Action for Blind People (AFBP) and Royal National Institute of Blind People (RNIB) in South England.
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Action for Blind People
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United Kingdom
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Individual and Family Services
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1 - 100 Employee
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ICT Field Officer
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jan 2010 - mar 2015
Provide 3rd line support to over 500 users using Windows server 2008/2003 infrastructure. Configure and support messaging on MS Exchange 2010/2003. Planned, configured and managed physical and virtual servers using VMWare infrastructure. Configured and maintained Active Directory. Monitored server operating systems, Installed and maintained server hardware. Provided network installation and troubleshooting support. Built custom desktops/laptops. Manage system/data backups. Supported VoIP and Alcatel phone systems. Carried out office moves and installations at new sites. Used Cherwell and Heat systems to record and resolve incidents. Compilation/maintenance of inventory of hardware and softwareManged projects
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IT Technician
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sep 2009 - dec 2009
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Computer Analyst
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maj 2004 - sep 2009
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Education
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2010 - 2015
The Open University
Master of Science (M.Sc.), Advanced Networking -
1996 - 2002
University of Uyo, Nigeria
Bachelor of Science (B.Sc.), Computer Science
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