Experience

Webdam | Bynder

• United States
• Software Development
• 1 - 100 Employee

• Global Director, Customer Education

  • Feb 2022 - Present

• Director, US Training

  • Apr 2019 - Feb 2022

• Sr. Digital Asset Management Strategist

  • Oct 2015 - Mar 2019

  Washington D.C. Metro Area — Serve as the Webdam | Bynder subject matter expert and consultant for Elite Onboardings, working with a dedicated project manager. — Provide consulting on digital asset management (DAM) setup, workflow, and best practices, including metadata and keyword taxonomy strategies. — Produce and deliver customized training programs to customer success, professional service, support, sales, and resell partner teams on the latest product developments with emphasis on the value… Show more — Serve as the Webdam | Bynder subject matter expert and consultant for Elite Onboardings, working with a dedicated project manager. — Provide consulting on digital asset management (DAM) setup, workflow, and best practices, including metadata and keyword taxonomy strategies. — Produce and deliver customized training programs to customer success, professional service, support, sales, and resell partner teams on the latest product developments with emphasis on the value proposition to our customers and prospects. — Create training documentation and DAM best practices for Webdam’s customer community, DAMSuccess.

• Customer Success Manager

  • Feb 2014 - Oct 2015

  San Francisco Bay Area — Served as the dedicated account manager to 150+ customers to ensure successful onboarding, user adoption, retention, and overall success, which contributed to WebDAM's industry-leading 99% customer retention rate. — Communicated and trained customers on major updates and releases. — Leveraged Salesforce and Gainsight to track and monitor customer activity, to ensure a successful renewal and to uncover expansion opportunities. — Acted as the liaison between the customer… Show more — Served as the dedicated account manager to 150+ customers to ensure successful onboarding, user adoption, retention, and overall success, which contributed to WebDAM's industry-leading 99% customer retention rate. — Communicated and trained customers on major updates and releases. — Leveraged Salesforce and Gainsight to track and monitor customer activity, to ensure a successful renewal and to uncover expansion opportunities. — Acted as the liaison between the customer and Webdam’s support, professional services, product, and engineering teams.

• Sales Development Representative

  • Sep 2013 - Feb 2014

  San Francisco Bay Area — Generated new business through qualifying inbound and outbound prospective customers in the Education and Healthcare industries. — Worked with the Account Executive to schedule demonstrations. — Developed customer relationships and manage prospecting pipeline while logging all communication in Salesforce. — Met targeted sales quotas and was promoted to Customer Success Manager within 6 months.



SolarCity

• Renewable Energy Semiconductor Manufacturing

• Inside Energy Consultant

  • May 2013 - Aug 2013

  San Francisco Bay Area — Drove sales of residential solar electric systems via GoToMeeting consultations. — Generated customized project proposals and quotes for 30+ potential customers per month, using proprietary tools and satellite technology. — Managed a pipeline of prospective customers and logged all communications within Salesforce.

• Referral Network Account Manager

  • Jun 2012 - Apr 2013

  San Francisco Bay Area — Managed relationships with major referral partners. — Performed QA testing on the referral program web portal and supported the development of new referral content and tools for referral partners, including newsletters, emails, best practices, etc. — Managed support desk for referral program and tracked and troubleshot problematic referral submissions and payment-related issues.

• Inside Energy Advisor

  • Aug 2011 - Jun 2012

  San Francisco Bay Area — Scheduled 130+ consultations per month for Energy Consultants, after determining the suitability of installation locations. — Assisted in the training of new Inside Energy Advisors through role-playing and constructive feedback. — Selected to participate in Best Buy in-store advisor pilot program.



Texas Capital Bank

• United States
• Banking
• 200 - 300 Employee

• Intern

  • Jun 2010 - Aug 2010

  Dallas/Fort Worth Area — Co-coordinated a Back-to-School Supply Drive for a West Dallas elementary school, raising over $7,000 cash plus supply donations. — Assisted in company-wide restructuring of computer systems to organize client files for more efficient searching. — Performed background research and participated in meetings regarding potential loan agreements. — Convened weekly with employees and managers from various company divisions, to learn about their career trajectories and to… Show more — Co-coordinated a Back-to-School Supply Drive for a West Dallas elementary school, raising over $7,000 cash plus supply donations. — Assisted in company-wide restructuring of computer systems to organize client files for more efficient searching. — Performed background research and participated in meetings regarding potential loan agreements. — Convened weekly with employees and managers from various company divisions, to learn about their career trajectories and to discuss skills for success in the professional world. Show less