Experience

OPX Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Payroll Administrator

  • May 2022 - Present



Legal & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer & Client Administrator

  • Mar 2021 - Aug 2021

  Pensions (Transfers Out) Administration• Overseeing and administrating the transferral of member pension plans to their new pension providers.• Understanding the fundamentals of how pensions work regarding the type of funds members can invest in e.g., Equity, Multi-asset funds and Lifestyle profiles, to name just a few.• Administrating payments as part of the transfer out process.

• Customer Service Consultant

  • Nov 2019 - Mar 2021

  Life InsuranceCritical Illness CoverIncome Protection Benefit • Having vast knowledge of Legal & General’s Protection Insurance products and an understanding of how to effectively communicate this with customers with a diverse set of circumstances and backgrounds.• Advanced time management skills. Needing to meet and obtain targeted metrics throughout the day. • Showing empathy through efficient listening whilst navigating through customers’ protection policies.• Obtaining many great customer reviews when reviewing customer feedback in my first few months with the continuation of this being prevalent several months later.• When returning to the office after WFH, my statistics improved greatly. Sometimes having as low as 370 AHT. For the month of September achieving 100/100 for both quality and customer needs on all three calls marked for that month. ‘Charlotte, you’re a credit to your employers. As someone who has had to call many companies in the last week to update my change of address details, I can categorically state you’re a shining star in an area where long periods on hold followed by disinterested operators are commonplace. Your employers should be very proud’. Courses I’ve participated in: Behavioural Economies.



Canolfan Mileniwm Cymru | Wales Millennium Centre

• United Kingdom
• Entertainment Providers
• 100 - 200 Employee

• Hospitality Assistant

  • Dec 2013 - Sep 2017

  • Working in various sectors during the week. Restaurant, cafè and bar. Every sector involved different skill sets and tasks.• Serving royalty on one of Prince Charles' visits to the Welsh Assembly. A smart appearance was always expected, alongside a high standard of professionalism throughout my time working there.• Managing up to seven tables at a time during our pre-show service in 'Ffresh' restaurant. • Teamwork was essential in ensuring all tasks and events ran smoothly. • Working in various sectors during the week. Restaurant, cafè and bar. Every sector involved different skill sets and tasks.• Serving royalty on one of Prince Charles' visits to the Welsh Assembly. A smart appearance was always expected, alongside a high standard of professionalism throughout my time working there.• Managing up to seven tables at a time during our pre-show service in 'Ffresh' restaurant. • Teamwork was essential in ensuring all tasks and events ran smoothly.