Experience

Arbor Hospice

• Business Operations Assistant

  • Sep 2021 - Present



Everwell Integrative Health and Counseling Services

• Ann Arbor, Michigan, United States

• Office Administrator

  • Mar 2020 - Present

  In my position at Everwell Integrative Health and Counseling Services, I support a team of six therapists in providing excellent customer service to their clients. I answer questions from both prospective and current clients, assist new clients with the logistics of starting the therapeutic process, submit insurance claims, and work with insurance companies to resolve billing issues. In my position at Everwell Integrative Health and Counseling Services, I support a team of six therapists in providing excellent customer service to their clients. I answer questions from both prospective and current clients, assist new clients with the logistics of starting the therapeutic process, submit insurance claims, and work with insurance companies to resolve billing issues.



Grace Church

• Ann Arbor, MI

• Pastoral Assistant & Family Administrator

  • May 2015 - Sep 2021

  In my role as the Family Administrator of Grace Ann Arbor church, I worked closely with our staff, volunteers, and families to provide a safe and engaging learning experience for children. I was responsible for supervising a volunteer team of 100+ people and worked hard to manage their needs and requests as I prepared a weekly rotating schedule of 34 positions. I'm also very proficient in using all of the software programs used to manage a church of 700+ people and enjoy learning new technologies. Furthermore, I have helped to develop a parenting workshop we offered multiple times a year to our congregation in order to equip and prepare parents for the challenges of parenthood. During the workshop, I lead several sessions as well as facilitate small group discussion. I also enjoyed training new volunteers in our policies and procedures to help them succeed in their roles in the classroom and planned and executed annual congregational events. Additionally, I took on an additional role as the Pastoral Assistant to our Lead Pastor and Executive Pastor. In this position, I managed the pastors' calendars, gathered and analyzed data reports on member engagement, and organized social and philanthropic events and special projects. I enjoyed keeping our office running efficiently and anticipating the needs of our leadership team and my co-workers as we served our members and the surrounding community.



TD

• Cherry Hill, NJ

• Senior Customer Service Representative

  • May 2007 - Apr 2011

  During my time at TD Bank, I rose to the position of Senior Customer Service Representative and Head Teller. I was also pursuing a training program to become an Assistant Branch Manager. I was responsible for handling sensitive customer information, following strict bank protocols, cash management of our high volume branch, and custodianship of the branch vault of up to $1 million. I worked closely with customers to resolve issues with their individual accounts as well as resolving differences in our teller work. I developed excellent customer service skills and was named both an Employee of the Month and an Employee of the Quarter during my time there.