Lori Gardiner
Administrative Assistant at The Wexford Residence, Inc.- Claim this Profile
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Bio
Credentials
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Advanced Certificate of Completion in Business Analysis
-Jan, 2010- Oct, 2024 -
Lean Six Sigma Yellow Belt Certificate
-Jan, 2010- Oct, 2024 -
National Review Certification
-Jan, 1993- Oct, 2024
Experience
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The Wexford Residence, Inc.
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Administrative Assistant
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Sep 2021 - Present
• Supports the Long-Term Care and Senior Apartment facilities • Assists in creating a culturally sensitive environment to ensure residents and tenants feel at home • Responds to visitor and phone inquiries with customer service excellence in a fast-paced environment • Manages the scheduling of the Housekeeping, Janitorial, and Maintenance staff • Highly resourceful leadership and collaborative skills, with the ability to make independent decisions • Payroll input and confirmation • Supports the Health & Safety Committee by preparing and distributing meeting materials and meeting minutes • Assists with monthly fire drills and records participation statistics in an Excel spreadsheet • Provides back-up support to the Executive Assistant /Office Manager, the Tenant Services Director, and the Nursing Administrative Assistant • Prepares admission packages and resident notifications while ensuring premises census is always up to date • Ensures vendor contracts are current and renewed on time • Contributes to email set up, system access, and preparation of photo ID for new hires • Orders and distributes all office supplies while utilizing resources with minimal waste • Screens visitors while adhering to strict COVID-19 protocols • Prepares, laminates and displays all premises signage • Refills toner, changes drums, and ensures proper functioning of all printers and fax machines on the premises • Responsible for LED sign maintenance Show less
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Training Facilitator
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Apr 2021 - Present
• Facilitates Respect in the Workplace and Sensitivity Training workshops • Uses pre-prepared PowerPoint presentations to deliver group presentations and one-on-one coaching to clients • Prepares comprehensive summary of facilitation sessions • Guides clients through self-reflection exercises, and helps clients work through solutions to workplace conflict • Facilitates Respect in the Workplace and Sensitivity Training workshops • Uses pre-prepared PowerPoint presentations to deliver group presentations and one-on-one coaching to clients • Prepares comprehensive summary of facilitation sessions • Guides clients through self-reflection exercises, and helps clients work through solutions to workplace conflict
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Ontario English Catholic Teachers' Association
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Canada
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Education Administration Programs
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1 - 100 Employee
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Executive Administrative Assistant
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Jan 2020 - Apr 2020
• Recalled for a second contract position with OECTA - Previous contract position was from 07/2018 to 10/2018 • Ensured a seamless quality of service to provide support to the Executive Team while working from home as a response to COVID-19 • Maintained absolute confidentiality while taking and transcribing detailed, accurate meeting minutes for the Board of Directors and Provincial Executive meetings during union contract negotiations • Assisted in the archiving of confidential Human Resources files • Comfortably managed multiple assignments with short deadlines and re-prioritized tasks in response to unexpected changes in priorities/requests • A team player, who seeks opportunities to improve efficacy • Demonstrated a proactive approach to problem-solving using my extensive experience and skills • Experienced in expense management and governance of associations Show less
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Keilhauer Ltd.
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Toronto, Ontario
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Executive Assistant
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May 2019 - Dec 2019
• Demonstrated expertise in Customer Order Management in a furniture manufacturing environment • Efficiently tracked and updated customer communications, orders, and delivery requirements • Acted as a liaison between the manufacturing and delivery departments and the customers • Managed complex schedules and provided administrative support to the President and Vice President while proactively anticipating needs • Organized and scheduled meetings for the Executive Team and Board of Directors with attention to collating materials, equipment and premises preparation, and arranging catering • Conducted meeting material research and prepared presentations, reports, detailed agendas and meeting minutes • Diligently reviewed and edited all documents, contracts, product patents and correspondence prepared for executive signatures for flawless content, formatting, grammar, and spelling • Coordinated logistics of programs, events, conferences, and quarterly parties, including vendor engagement and budget management • Recommended and implemented time and money saving process improvements Show less
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School Boards' Cooperative Inc. (SBCI)
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Markham, Ontario
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Executive Assistant to the CEO & COO
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Oct 2018 - Jan 2019
• Ensured benchmarks and deadlines were met by tracking and maintaining diverse project workflows • Managed tight timelines while assisting with the preparation, formatting and distribution of annual review reports for the Board of Directors and school boards • Built a strong relationship with the Executive Team while anticipating needs, managing time, and acting as a liaison between the CEO, COO and the internal and external Stakeholders • Responded to current initiatives by gathering and assembling information from a wide variety of sources • Prepared meeting agendas and accurately recorded and distributed detailed meeting minutes • Efficiently maintained calendars and assisted in coordinating schedules and meetings • Accurately and efficiently tracked expenses and completed expense reports Show less
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CIRO / OCRI
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Canada
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Financial Services
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100 - 200 Employee
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Executive Administrative Assistant
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Mar 2018 - Jul 2018
• First point of contact responsible for office operations and calendar and schedule management for the Senior Vice President and the Vice President • Efficiently conducted background research in preparation for meetings • Assisted with the compilation, preparation and distribution of meeting materials • Maintained strict confidentiality while assisting in the preparation, revision, formatting and distribution of presentations, reports, correspondence and documents • Ensured an unforgettable guest experience as an experienced event coordinator with expertise in managing vendor relationships, selecting venues, and arranging catering • Experienced with budget preparation, financial statements and book keeping tasks, including preparing invoices and managing expenses • Increased team efficiency by updating and maintaining the team SharePoint archive • Delivered calm and organized travel experiences by coordinating international and domestic travel arrangements and preparing detailed trip itineraries Show less
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LCBO
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Toronto, ON
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Administrative Assistant
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Jan 2018 - Jan 2018
• 3-week contract position • Easily fit into the role as first point of contact for visitors, and able to ensure a comfortable customer experience • Familiar with the day to day requirements and implementation of essential tasks; Comfortable using standard office equipment • 3-week contract position • Easily fit into the role as first point of contact for visitors, and able to ensure a comfortable customer experience • Familiar with the day to day requirements and implementation of essential tasks; Comfortable using standard office equipment
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Toronto Police Association
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Toronto, ON
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Executive Assistant
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Aug 2017 - Jan 2018
• Provided the President, Vice President, Directors and Legal Team peace of mind that all operational details were proactively and diligently reviewed and acted on by overseeing office management tasks • Maintained a professional look, absolute confidentiality and accuracy while preparing and formatting Special Investigations Unit (SIU) reports and legal correspondence • Increased premises storage space availability by 40% by organizing storage units and developing and orchestrating process improvements • Ensured efficiency in communication with multiple vendors while overseeing event planning for the staff retirement parties Show less
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TD
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Canada
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Banking
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700 & Above Employee
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Executive Administrative Coordinator – Business Analyst
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Nov 2007 - Sep 2015
• Screened and acted on incoming correspondence and responded to telephone/in person information requests on behalf of the management team • Slashed office management costs by 25% by getting the best value for every dollar spent when ordering all office supplies • Key contributor to meeting material background research, preparation, compilation and distribution• Decreased project costs by 30% by leveraging previous project artifacts by creating and maintaining a team SharePoint archive • Expert author of all types of business documents including project plans, business requirements documents, internal/external correspondence, user guides, training materials, PowerPoint presentations, agendas, and meeting minutes• Demonstrated skills in project management• Assisted in maintaining a secure and safe office environment while filling the role of Health and Safety representative which includes St. John Ambulance First Aid Training certification• Fulfilled Fire Warden requirements for the team, including assisting with fire drill scheduling and staff evacuation Show less
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Claims Analyst
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Nov 2001 - Oct 2007
• Recipient of 11 Customer Service Awards of Excellence for consistently exceeding customer expectations • Alleviated customer stress and concerns by adjudicating their insurance claims in accordance with the provisions of the certificate of insurance• Processed claim benefit payments, and followed up on pending payments within the established customer service timelines• Ensured correctness and consistency in responses to customer inquiries by creating over 800 customer correspondence templates • Diligently followed up on requests for additional information from physicians and appeals committee • Achieved a satisfactory resolution with every customer interaction and developed customer relationships• Professionally resolved customer complaints with compassion, empathy and discretion • Enhanced processes and customer service by providing feedback with weekly status reports • Increased team efficiency in meeting customer needs and responding to inquiries by creating and maintaining a team SharePoint archive • Proficient with MS Office, Word, Excel, PowerPoint, SharePoint and Outlook Show less
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Education
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University of Toronto
Bachelor of Science (BSc), Biochemistry/Microbiology
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