Experience

The Office Genie ✰ Multi-Award-Winning Call Handling Service & Admin Support

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• Founder and Owner

  • Nov 2005 - 18 years 2 months

  A telephone answering, call handling and PA support company providing a bespoke service to hundreds of professional clients.



The Salon Genie - ✰ Multi-Award-Winning Call Handling & Appointment Booking Service

• United Kingdom
• Executive Offices
• 1 - 100 Employee

• Founder and Owner

  • Nov 2007 - 16 years 2 months

  Northampton We really love helping Salons and Clinics offer world class customer service and maximise their opportunities to grow their businesses. We answer their phones just the way they want so, as if by magic, they have a full reception team offering the best customer service possible. As well as taking either all or some of the incoming calls, we will *Book appointments into the software such as Phorest, Shortcuts, Ovatu, Timely and many more *Update client cards with their latest… Show more We really love helping Salons and Clinics offer world class customer service and maximise their opportunities to grow their businesses. We answer their phones just the way they want so, as if by magic, they have a full reception team offering the best customer service possible. As well as taking either all or some of the incoming calls, we will *Book appointments into the software such as Phorest, Shortcuts, Ovatu, Timely and many more *Update client cards with their latest contact details * Merge duplicate records * Recommended software or take a demo with you * Re-arrange appointments in times of staff sickness or machine failure * Answer callers FAQs * Direct customers to your salons including best place to park * Manage your email enquiries, calling customers back to book them in with their favourite stylist/therapist * Arrange patch tests for you * Take deposits direct to your system * Call up to remind customers their appointments are due and book them * Follow-up on no-shows and cancellations * Handle your Live Chat Show less



Oaktree Networking

• Regional Director

  • Sep 2010 - Dec 2012

  Northampton, United Kingdom Oaktree Networking is a dynamic and rapidly expanding networking organisation. Our meetings are friendly yet focused, as we aim to maximise the time we have together to ensure we all get the most out of our networking activities. If you’ve never tried networking before, this is the ideal place to start!



BNI Home Counties West

• Assistant Director

  • Feb 2010 - 2011



GV Technologies (UK) Ltd

• PA/Office Manager

  • 2001 - 2005



Croners

• Trainee Employment Law Advisor

  • Nov 2000 - Apr 2001



Chemence

• PA/Office Manager

  • Jul 1997 - Nov 2000



Tibbett plc

• Sales Administrator - North America

  • 1995 - 1997



Argonaut Software

• PA

  • Sep 1993 - Sep 1995



TV2 Link Systems

• PA/Sales Administrator

  • Sep 1993 - Aug 1995



GPT Telecommunications plc

• Training Administrator

  • Mar 1989 - Aug 1991