Experience

Locomote

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior User Experience Architect

  • Aug 2016 - Oct 2018

  Melbourne, Australia • Was the first UX employee • Introduced various UX concepts to a heavily engineering focus company (a software startup 5 years ago) • Created an Accessibility Road Map, NPS Strategy, User stories, Journey maps and UX Requirements • Conducted the first expert reviews, user tests and created the first set of personas • Modelled and documented the end-user processes, to support various enhancements, new features development and sales pitches • Supported our Product Owners… Show more • Was the first UX employee • Introduced various UX concepts to a heavily engineering focus company (a software startup 5 years ago) • Created an Accessibility Road Map, NPS Strategy, User stories, Journey maps and UX Requirements • Conducted the first expert reviews, user tests and created the first set of personas • Modelled and documented the end-user processes, to support various enhancements, new features development and sales pitches • Supported our Product Owners, Engineering, Sales and Operation teams, leading to a better understanding of the products and a clearer definition of future needs • Ran multiple breakfast/lunch brown bag sessions within the team in Melbourne, but also with the US teams in Atlanta and Denver Show less



Medibank

• Australia
• Insurance
• 700 & Above Employee

• Business Analyst

  • Mar 2012 - Jul 2016

  Docklands, Melbourne • Created Use Cases, User stories, Journey maps, Business Requirements, Functional Specifications and Training manuals • Conducted user research (including interviews, workshops, brain storms, etc.) that provided measurable outcomes to support the Medibank Health Lab strategic directions • Developed successful relationships with stakeholders from various areas of our business • Supported the development team during critical phases of the projects, leading to successful delivery •… Show more • Created Use Cases, User stories, Journey maps, Business Requirements, Functional Specifications and Training manuals • Conducted user research (including interviews, workshops, brain storms, etc.) that provided measurable outcomes to support the Medibank Health Lab strategic directions • Developed successful relationships with stakeholders from various areas of our business • Supported the development team during critical phases of the projects, leading to successful delivery • Initiated and ran the SoX “Something eXperience” seminar series with the goal to spread User eXperience approaches and thinking to my colleagues Show less



Nuance Communications

• United States
• Software Development
• 700 & Above Employee

• Senior Speech User Interaction Designer

  • Mar 2011 - Nov 2011

  Melbourne • Defined user requirements in close collaboration with clients and the Nuance team • Designed the user interaction for multiple IVR systems and developed the associated documentation (e.g. call flows, sample calls and detailed designs) • Managed and conducted usability tests • Collaborated closely with system architects and developers during the various development stages • Transformed old systems documentations to improve readability and updated them to document changes linked… Show more • Defined user requirements in close collaboration with clients and the Nuance team • Designed the user interaction for multiple IVR systems and developed the associated documentation (e.g. call flows, sample calls and detailed designs) • Managed and conducted usability tests • Collaborated closely with system architects and developers during the various development stages • Transformed old systems documentations to improve readability and updated them to document changes linked to new developments Show less



U1 Group

• Australia
• Research Services
• 1 - 100 Employee

• Usability consultant

  • Jun 2010 - Mar 2011

  • Wrote and delivered to clients user needs analysis, user requirements specifications, usability recommendations and web analytics reports for various web applications in banking, transport, government, entertainment and finance • Planned, designed and conducted numerous one-on-one usability tests, interviews and focus groups with end-users and stakeholders • Managed the communication with clients during projects, and with user experience designers and developers to implement proposed… Show more • Wrote and delivered to clients user needs analysis, user requirements specifications, usability recommendations and web analytics reports for various web applications in banking, transport, government, entertainment and finance • Planned, designed and conducted numerous one-on-one usability tests, interviews and focus groups with end-users and stakeholders • Managed the communication with clients during projects, and with user experience designers and developers to implement proposed changes Show less



Deakin University

• Australia
• Higher Education
• 700 & Above Employee

• Business Analyst

  • Jul 2008 - May 2010

  • Gathered and structured business and user requirements for various web applications • Designed changes to the user interaction of existing systems to support new requirements • Planned, designed and conducted functional and user-acceptance tests • Collaborated closely with the developers during the various development stages • Created and delivered training to copyright staff, librarians, learning designers, content developers and academics



University of Melbourne

• Australia
• Higher Education
• 700 & Above Employee

• Lecturer

  • Oct 2002 - Dec 2008

  • Applied for and won multiple research grants and awards • Recruited and managed software engineers and teams of tutors to help run the various subjects and research projects I managed • Created, delivered and managed multiple subjects, from Java to Business Modelling at both under graduate and post graduate levels • Supervised to completion twelve research projects at both honours and master levels • Published twenty-five articles with various journals and conferences •… Show more • Applied for and won multiple research grants and awards • Recruited and managed software engineers and teams of tutors to help run the various subjects and research projects I managed • Created, delivered and managed multiple subjects, from Java to Business Modelling at both under graduate and post graduate levels • Supervised to completion twelve research projects at both honours and master levels • Published twenty-five articles with various journals and conferences • Created and delivered numerous tutorials to industry partners and conferences Show less



Modem Media

• Advertising Services
• 1 - 100 Employee

• Information Architect

  • May 2001 - Jul 2002

  • Led information architecture activities, including structuring content (card sorting informed by personas) and designing navigation concepts (wireframes and site maps) • Formalised representation of user interaction (using workflows) to communicate and validate creative concepts to both clients and development teams • Collaborated closely with copywriters, graphic designers and developers during the various development stages



CSIRO

• Australia
• Research Services
• 700 & Above Employee

• Research Scientist

  • Sep 1995 - Dec 2000

  • Introduced my colleagues to task modelling notations. Task models were used to communicate to clients user requirements and also to support software engineers and technical writers throughout the software development cycle • Conducted extensive task analysis • Designed user interfaces for various Expert Systems and Mobile devices in the food industry, services, entertainment and defence areas • Conducted multiple usability evaluations of Expert Systems and Mobile devices •… Show more • Introduced my colleagues to task modelling notations. Task models were used to communicate to clients user requirements and also to support software engineers and technical writers throughout the software development cycle • Conducted extensive task analysis • Designed user interfaces for various Expert Systems and Mobile devices in the food industry, services, entertainment and defence areas • Conducted multiple usability evaluations of Expert Systems and Mobile devices • Published eight articles with various journals and conferences Show less



Bond University

• Australia
• Higher Education
• 700 & Above Employee

• Senior teaching fellow

  • 1994 - 1995



Université Joseph Fourier (Grenoble I)

• Ph.D. student

  • 1990 - 1994