Experience

Seattle Public Utilities

• United States
• Government Administration
• 200 - 300 Employee

• Lead Solid Waste Compliance Inspector

  • Oct 2022 - Present

• Utility Account Representative II

  • Feb 2013 - Sep 2022



City of Seattle

• United States
• Government Administration
• 700 & Above Employee

• Lead, Solid Waste Field Representative, OOC

  • Oct 2020 - Present



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• National Accounts Coordinator

  • Dec 2008 - Jun 2012

  Processed high number of wireless equipment orders via e-mail for numerous large National as well as small/medium corporate accounts, based on their specific profiles. Assisted with customer inquiries regarding billing, coverage, and Global use for established corporate clients. Developed favorable relationships with telecom managers. Ran price plan analysis and processed account maintenance for corporate clients. All orders were processed with a high degree of accuracy, thus ensuring… Show more Processed high number of wireless equipment orders via e-mail for numerous large National as well as small/medium corporate accounts, based on their specific profiles. Assisted with customer inquiries regarding billing, coverage, and Global use for established corporate clients. Developed favorable relationships with telecom managers. Ran price plan analysis and processed account maintenance for corporate clients. All orders were processed with a high degree of accuracy, thus ensuring customer satisfaction.

• Coordinator, Business Service Center

  • Jan 2004 - Dec 2008

  Assisted Corporate Customers over the phone in a fast-paced environment. Assisted with equipment ordering, billing inquiries, price plan and feature selection. Assisted clients with accessing their accounts on-line.