Deanna Brown
Senior Marketing Manager at California Coast Credit Union- Claim this Profile
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Bio
Steven B. Clark
Deanna is the type of employee that every company dreams about...she is bright, professional, presentable, and sharp as any Executive I have ever met. Above all, she is kind and humble. She takes great pride in providing the best possible customer experience to her customers and is dedicated to perfecting the art of service delivery at every opportunity presented to her. I used to tell Deanna that someday she was going to be my boss and the CEO of a major corporation. I can definitely see that in her future. She is teachable, open-minded, and will learn anything you ask of her. When I have my own Customer Service Consulting Business one day, Deanna will be first on my list to hire and represent my company. I can't say enough wonderful things about her. If she lived in Miami, she would be working for me, once again. Whatever company has the opportunity to work with her, they better move quickly before the competition gets to her first!
Lloyd Trilling
II have had the pleasure of working with Deanna over a period of 9 years while we were both employed at USE Credit Union. During this time Deanna has taken on increasing roles of responsibility and accoutabilty and a host of challenges due to on-going staff reductions. She is extremely creative; energetic and works well with cross functional teams. Deanna is a good listener and strategic thinker. She added a lot of input and value to marketing, sales and operational team meetings. Deanna’s responsibilities required her to manage budgets and work within stringent time lines. She consistently delivered her projects on time and within budget. Deanna has always demonstrated a high degree of integrity and honesty in her work and is well respected and sought out by co-workers, peers and supervisors. She is a team player and a consummate professional. Lastly, Deanna is the ultimate company ambassador. She represents the company at many community, campus and charitable events and does so with enthusiasm, grace and style. She is an extraordinary person, and one I can confidently recommend, without reservation.
Steven B. Clark
Deanna is the type of employee that every company dreams about...she is bright, professional, presentable, and sharp as any Executive I have ever met. Above all, she is kind and humble. She takes great pride in providing the best possible customer experience to her customers and is dedicated to perfecting the art of service delivery at every opportunity presented to her. I used to tell Deanna that someday she was going to be my boss and the CEO of a major corporation. I can definitely see that in her future. She is teachable, open-minded, and will learn anything you ask of her. When I have my own Customer Service Consulting Business one day, Deanna will be first on my list to hire and represent my company. I can't say enough wonderful things about her. If she lived in Miami, she would be working for me, once again. Whatever company has the opportunity to work with her, they better move quickly before the competition gets to her first!
Lloyd Trilling
II have had the pleasure of working with Deanna over a period of 9 years while we were both employed at USE Credit Union. During this time Deanna has taken on increasing roles of responsibility and accoutabilty and a host of challenges due to on-going staff reductions. She is extremely creative; energetic and works well with cross functional teams. Deanna is a good listener and strategic thinker. She added a lot of input and value to marketing, sales and operational team meetings. Deanna’s responsibilities required her to manage budgets and work within stringent time lines. She consistently delivered her projects on time and within budget. Deanna has always demonstrated a high degree of integrity and honesty in her work and is well respected and sought out by co-workers, peers and supervisors. She is a team player and a consummate professional. Lastly, Deanna is the ultimate company ambassador. She represents the company at many community, campus and charitable events and does so with enthusiasm, grace and style. She is an extraordinary person, and one I can confidently recommend, without reservation.
Steven B. Clark
Deanna is the type of employee that every company dreams about...she is bright, professional, presentable, and sharp as any Executive I have ever met. Above all, she is kind and humble. She takes great pride in providing the best possible customer experience to her customers and is dedicated to perfecting the art of service delivery at every opportunity presented to her. I used to tell Deanna that someday she was going to be my boss and the CEO of a major corporation. I can definitely see that in her future. She is teachable, open-minded, and will learn anything you ask of her. When I have my own Customer Service Consulting Business one day, Deanna will be first on my list to hire and represent my company. I can't say enough wonderful things about her. If she lived in Miami, she would be working for me, once again. Whatever company has the opportunity to work with her, they better move quickly before the competition gets to her first!
Lloyd Trilling
II have had the pleasure of working with Deanna over a period of 9 years while we were both employed at USE Credit Union. During this time Deanna has taken on increasing roles of responsibility and accoutabilty and a host of challenges due to on-going staff reductions. She is extremely creative; energetic and works well with cross functional teams. Deanna is a good listener and strategic thinker. She added a lot of input and value to marketing, sales and operational team meetings. Deanna’s responsibilities required her to manage budgets and work within stringent time lines. She consistently delivered her projects on time and within budget. Deanna has always demonstrated a high degree of integrity and honesty in her work and is well respected and sought out by co-workers, peers and supervisors. She is a team player and a consummate professional. Lastly, Deanna is the ultimate company ambassador. She represents the company at many community, campus and charitable events and does so with enthusiasm, grace and style. She is an extraordinary person, and one I can confidently recommend, without reservation.
Steven B. Clark
Deanna is the type of employee that every company dreams about...she is bright, professional, presentable, and sharp as any Executive I have ever met. Above all, she is kind and humble. She takes great pride in providing the best possible customer experience to her customers and is dedicated to perfecting the art of service delivery at every opportunity presented to her. I used to tell Deanna that someday she was going to be my boss and the CEO of a major corporation. I can definitely see that in her future. She is teachable, open-minded, and will learn anything you ask of her. When I have my own Customer Service Consulting Business one day, Deanna will be first on my list to hire and represent my company. I can't say enough wonderful things about her. If she lived in Miami, she would be working for me, once again. Whatever company has the opportunity to work with her, they better move quickly before the competition gets to her first!
Lloyd Trilling
II have had the pleasure of working with Deanna over a period of 9 years while we were both employed at USE Credit Union. During this time Deanna has taken on increasing roles of responsibility and accoutabilty and a host of challenges due to on-going staff reductions. She is extremely creative; energetic and works well with cross functional teams. Deanna is a good listener and strategic thinker. She added a lot of input and value to marketing, sales and operational team meetings. Deanna’s responsibilities required her to manage budgets and work within stringent time lines. She consistently delivered her projects on time and within budget. Deanna has always demonstrated a high degree of integrity and honesty in her work and is well respected and sought out by co-workers, peers and supervisors. She is a team player and a consummate professional. Lastly, Deanna is the ultimate company ambassador. She represents the company at many community, campus and charitable events and does so with enthusiasm, grace and style. She is an extraordinary person, and one I can confidently recommend, without reservation.
Experience
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California Coast Credit Union
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United States
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Banking
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300 - 400 Employee
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Senior Marketing Manager
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May 2023 - Present
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Marketing Manager
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May 2022 - Jul 2023
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BluPeak Credit Union
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United States
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Banking
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100 - 200 Employee
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Assistant Vice President - Marketing & Community Engagement
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Feb 2021 - Jul 2022
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Marketing Manager
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Oct 2018 - Feb 2021
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Partnership Marketing Manager
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Jun 2014 - Oct 2018
•Contribute to credit union growth and profitability through effective Strategic Partner/Select Employee Group (SEG) support and service objectives. •Foster ongoing relationships to increase membership penetration among Strategic Partners/SEG’s.•Identifying sales opportunities for distribution partnership programs that meet mutual objectives while generating credit union awareness, visibility and sales. •Drive for results: Consistently identify strategic, operational and financial plan commitments to profitably retain, grow and service each Partner/SEG while supporting customer acquisition, conversion and retention targets. Show less
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Marketing Specialist
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Aug 2012 - Jun 2014
Marketing Specialist (August 2012 – June 2014)Coordinate, design, and support the execution of internal and external special events, community outreach events, VIP events and scholarship programs for USE Credit Union.Work closely with the Marketing Creative Team in developing and distributing internal/external communications to promote corporate sponsorship's, donations and education outreach.
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Virtual Branch
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Aug 2011 - Aug 2012
Virtual Branch Specialist Under the direction of the AVP, Retail Services, Operations, was responsible for meeting sales goals and building and retaining loyal member relationships managed the day to day operation of the virtual branch by meeting member’s financial needs and providing unbeatable service experience through online retail channel.
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Special Events & Marketing Coordinator
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Aug 2010 - Aug 2011
Administered complete planning of numerous events under the direction of EVP, Chief Marketing Officer. Scheduled and maintained communication with speakers, vendors, and participants; coordinated and monitored event timelines and analyzed evaluations; assisted in preparing a variety of publications, materials, and programs for events.
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Service Experience and Marketing Specialist
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Nov 2000 - Aug 2010
Worked closely with the VP, Service Experience Director to ensure staff's highest service levels, which included the shadowing of, coaching and quality monitoring situations with staff membersAssisted in handling high level complaints from members received through the Credit Unions "Presidents Hotline," via telephone, written letters and emails.
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Executive Assistant, Marketing
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Oct 2003 - Nov 2006
Provided confidential, professional, and discrete administrative support for the EVP, Chief Marketing Officer that included a wide range of independent responsibilities, including budget oversight, product management, and vendor management and fulfillment.
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Teller Supervisor
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Nov 2001 - Oct 2002
Trained and coached all new hires on company policies, regulations, and job dutiesMet daily, weekly and quarterly sales goals while providing uncompromising personalized serviceSupervised a team of 10 tellers, and often was the "manager on duty" during Saturday hours.
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New Accounts Representative
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Nov 2000 - Nov 2001
Responsible for meeting consumer loan and new account sales objectives, and maintaining loyal member relations by meeting members' financial needs and providing an excellent service.
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Education
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University of Phoenix
Bachelor of Science, Business Management
Community
