Experience

Ontario Digital Service I Services Numériques de l’Ontario

• Canada
• Government Administration
• 1 - 100 Employee

• Digital/Lean Practitioner

  • Feb 2019 - Present

• Lead - People & Partnerships

  • Nov 2016 - Feb 2019

  Member of the leadership team that set-up Ontario's first Digital Service to enable digital transformation of its online services. Being responsible for solving government's digital talent gap, I developed Ontario’s Digital Talent Strategy to attract, hire and retain the best digital talent for its digital transformation. It led to an establishment of a SWAT Team that brought in digital, HR and Communications experts across the government to implement its recommendations. Working with SWAT team members and other partners on the roll-out. Show less



Ontario Public Service

• Manager, Web Development and Operations

  • Jun 2011 - Nov 2016

  Managed a web solutions unit serving ministry clientele across the province - specialized in delivering public facing solutions such as web content management, search, open data, consultation, system integration leveraging open source technologies, agile methodologies and cloud architectures. Included overseeing 24 X 7 operational support of business critical applications/environments.

• Senior Project/Product Manager

  • May 2007 - Jun 2011

  Responsible for managing large, complex, high profile application development projects from conception to implementation, included post-implementation support. Managed project budgets of over $1 million and up-to sixteen resources consisting of in-house, consultant and partner resources that included developers, analysts, architects, system administrators and quality assurance analysts. Successfully delivered various web content management, portal, system integration, document management, tracking and custom development projects on time and within budget. Show less



Ontario Public Service

• Toronto, Ontario, Canada

• Sr. Analyst

  • May 2001 - Apr 2007

  Provided analysis expertise for multiple concurrent enterprise projects that included requirements gathering, analysis, design, testing, and user training. Also managed and coordinated project activities from concept to implementation. The clientele spanned across several branches of the government. The solutions ranged from Human Resources, web content management, business processes automation, tracking, to document management. Provided analysis expertise for multiple concurrent enterprise projects that included requirements gathering, analysis, design, testing, and user training. Also managed and coordinated project activities from concept to implementation. The clientele spanned across several branches of the government. The solutions ranged from Human Resources, web content management, business processes automation, tracking, to document management.



Richmond Hill Public Library

• Canada
• Libraries
• 1 - 100 Employee

• Librarian (continued part-time until December 2017))

  • Jun 2000 - Aug 2001

  Expertise and hands-on experience in library (public & academic) services ranging from reference, in-depth research, user training/instruction, programming, reader’s advisory, collection development/management, circulation, advocacy and promotion, to community outreach. In addition to fulfilling Librarian job responsibilities, I played a significant role in the systems area as well. The systems work included developing a job posting module, website enhancement, gathering and documenting requirements to procure a new library materials management system, coordination and training for the internet service roll-out, recommending an "Ask a Librarian Service" and so on. Show less



University of Toronto, Faculty of Information

• Toronto, Canada

• Website Coordinator

  • Jan 1999 - Apr 2000

  Provided information/reference service and maintained Faculty's website (building/updating web pages/content). Provided information/reference service and maintained Faculty's website (building/updating web pages/content).