Technology Service Center Lead Apple Certified Mac Technician and Supervisor

• Jul 2013 - Present

Supervisor for Computer Service Center at the University of Arizona Bookstore. In charge of student staff for checking in, troubleshooting, and repairing customer computer systems. Also in charge of completing and delegating everyday tasks throughout the Service Center. Brainstorming new ideas for improvements. Provide scheduling and hiring for department. Supervisor for Computer Service Center at the University of Arizona Bookstore. In charge of student staff for checking in, troubleshooting, and repairing customer computer systems. Also in charge of completing and delegating everyday tasks throughout the Service Center. Brainstorming new ideas for improvements. Provide scheduling and hiring for department.

Sales Specialist

• Nov 2009 - Jul 2013

Everyday sales specialist on front floor. Provided customers with advise and services they required. Head of Workshop Team at local store which required me to schedule employees and Workshops for each day at the store. Also provided assistance with fixing mobile devices when help was needed. Everyday sales specialist on front floor. Provided customers with advise and services they required. Head of Workshop Team at local store which required me to schedule employees and Workshops for each day at the store. Also provided assistance with fixing mobile devices when help was needed.

Help Desk / Computer Technician

• Nov 2008 - Oct 2009

Assisted head administator with every day tasks which included help desk support and troubleshooting, created system images to be restored and placed on new systems for additonal employees, assisted with incremental (weekly) and archival (monthly) backups, and trained new employees on using the systems that we provided. Assisted head administator with every day tasks which included help desk support and troubleshooting, created system images to be restored and placed on new systems for additonal employees, assisted with incremental (weekly) and archival (monthly) backups, and trained new employees on using the systems that we provided.

Magnolia Home Theater Customer Specialist

• Jun 2005 - Apr 2007