Experience

McDonald Hopkins LLC

• United States
• Law Practice
• 200 - 300 Employee

• Systems Engineer

  • Oct 2023 - Present

• Lead Desktop Support Specialist

  • Jun 2020 - Nov 2023

• Desktop Support Specialist

  • Jun 2019 - Jun 2020



OnShift

• United States
• Software Development
• 100 - 200 Employee

• IT Support Technician

  • Jul 2018 - Jun 2019

  Provides technical support functions for end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, security administration, user administration, trouble shooting, printer (shared & personal) administration, and asset tracking (servers, storage, PCs, printers, etc). Office 365 User and Group Management Active Directory… Show more Provides technical support functions for end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, security administration, user administration, trouble shooting, printer (shared & personal) administration, and asset tracking (servers, storage, PCs, printers, etc). Office 365 User and Group Management Active Directory Administration Provide computer diagnostic and repair services—remotely and onsite Experience troubleshooting Windows and Mac hardware and software Develops and maintains effective working relationships with end users at all levels within the organization, both remotely and in-person. Show less Provides technical support functions for end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, security administration, user administration, trouble shooting, printer (shared & personal) administration, and asset tracking (servers, storage, PCs, printers, etc). Office 365 User and Group Management Active Directory… Show more Provides technical support functions for end users for all PC, hardware, software and IT infrastructure related issues; including activities relating to systems administration, computer installation, computer upgrades, computer repair, security administration, user administration, trouble shooting, printer (shared & personal) administration, and asset tracking (servers, storage, PCs, printers, etc). Office 365 User and Group Management Active Directory Administration Provide computer diagnostic and repair services—remotely and onsite Experience troubleshooting Windows and Mac hardware and software Develops and maintains effective working relationships with end users at all levels within the organization, both remotely and in-person. Show less



Hyland

• United States
• Software Development
• 700 & Above Employee

• Support Specialist I

  • Oct 2017 - Jun 2018

  Responsible for being the primary point of contact for all technical requests from internal employees. Also responsible for providing excellent customer service and maintaining a flexible and adaptive work style that allows them to resolve or appropriately escalate a broad range of technical issues.

• QA Analyst I

  • Dec 2015 - Oct 2017

  Test products in accordance with test plans and procedures with oversight from team members Learn how to identify and create issues, and document SCRs with direct oversight from team members.



Joseph, Mann & Creed

• United States
• Financial Services
• 1 - 100 Employee

• IT Support Coordinator

  • Apr 2011 - Nov 2015

  Systems and Network Administration Provide computer help desk support via telephone communications, email and desk side with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists. Assist in troubleshooting hardware, software, printer, and network issues. Workstation Installation/Configuration, Performed set-up, break-down, and transport of equipment on an as-needed… Show more Systems and Network Administration Provide computer help desk support via telephone communications, email and desk side with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists. Assist in troubleshooting hardware, software, printer, and network issues. Workstation Installation/Configuration, Performed set-up, break-down, and transport of equipment on an as-needed basis Active Directory users and groups management. Show less Systems and Network Administration Provide computer help desk support via telephone communications, email and desk side with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists. Assist in troubleshooting hardware, software, printer, and network issues. Workstation Installation/Configuration, Performed set-up, break-down, and transport of equipment on an as-needed… Show more Systems and Network Administration Provide computer help desk support via telephone communications, email and desk side with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions and maintained equipment inventory lists. Assist in troubleshooting hardware, software, printer, and network issues. Workstation Installation/Configuration, Performed set-up, break-down, and transport of equipment on an as-needed basis Active Directory users and groups management. Show less



DentalOne Partners

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Billing Support Specialist

  • Aug 2006 - Apr 2011

  Responsible for clear, detailed communication with the practice and patients regarding various insurance and payment related issues. Researching clients insurance claims which were denied or uncollected and also worked with practice staff to resolve billing problems. Responsible for clear, detailed communication with the practice and patients regarding various insurance and payment related issues. Researching clients insurance claims which were denied or uncollected and also worked with practice staff to resolve billing problems.