Betsy Robertson, MHA

Director of Maximize the Gift at Iowa Donor Network
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Experience

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Director of Maximize the Gift
      • Feb 2023 - Present

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Clinic Administrator
      • May 2021 - Feb 2023

      Led twenty-five direct reports and fifteen indirect reports in a hospital outpatient department including front office, clinical team, infusion, pharmacy, lab, providers, and support services. Some of my main responsibilities consist of managing provider relations, setting and maintaining the financial parameters of the budget, monitoring labor productivity, coaching and developing employees, updating workflows and processes, creating strategic initiatives to expand the current center, and driving solutions for performance improvement.

    • ASC Administrator
      • Dec 2019 - May 2021

      Transitioned a hospital outpatient department to a freestanding ambulatory surgery center. Managed fifty employees in the areas of business office, operating room, preop/pacu, and materials. Managed daily operations for eleven service lines and over thirty-five medical staff members.

    • Pain Clinic Administrator
      • Dec 2018 - Dec 2019

      Managed fourteen employees and two physicians in a hospital outpatient department. My responsibilities were broad and consisted of completing payroll, setting and maintaining the financial parameters of the budget, monitoring labor productivity, coaching and developing employees, updating workflows and processes, ensuring all equipment and supplies are available and up to date, and meeting goals for quality and patient experience. My biggest accomplishments were improving employee engagement from 46% to 84% within a year and coming in under budget for the fiscal year by $200,000.00.

    • Contract Coordinator-Compliance
      • Sep 2017 - Dec 2018

      My work encompassed a wide variety of roles and responsibilities where interaction with many different areas of the Allen, Marshalltown, and Fort Dodge health care systems was required. This included writing contracts for Allen and Marshalltown, including agreements for provider employment, medical services, medical directorships, management and professional services, non-disclosure and confidentiality, space leases, and purchasing. Was responsible for managing the entire physician and provider payroll for Allen and the Emergency Department at Marshalltown, as well as CME/PTO budgets, license reimbursements, rate changes, wRVU payments, medical director, and call coverage payments. Recruited locums for both facilities, and served as the liaison between physicians/providers and the organization’s leadership team to achieve effective communication and optimal operational processes.

    • Buyer
      • Apr 2012 - Sep 2017

    • Switzerland
    • Wholesale
    • 400 - 500 Employee
    • Buyer
      • Mar 2011 - Apr 2012

Education

  • Des Moines University
    Master's degree (MHA), Health/Health Care Administration/Management
    2018 - 2022
  • Upper Iowa University
    BA, Major: Marketing-Minor: Management
    2007 - 2010

Community

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