Experience

Western Downs Regional Council

• Australia
• Government Administration
• 100 - 200 Employee

• Senior Procurement & Probity Advisor

  • May 2023 - Present

  - Probity and Procurement Advisory- Contractor Safety Management - Contract Management- Supply chain analysis - Transformation project development - Resource and training development- Complex Purchasing Processes- Development of market attraction - Governance, Compliance - Systems

• Local Government Champion - Domestic and Family Violence Prevention Council

  • May 2022 - Present

• Change Champion - SMART Digital Programme

  • Nov 2022 - Present

• Corporate Action Team

  • Jan 2023 - Present

  Strengthening cross-team and cross-site connections

• Procurement & Probity Advisor

  • Jun 2021 - May 2023



Redland City Council

• Australia
• Government Administration
• 300 - 400 Employee

• Thought Leadership - Redlands Coast Futures 2020

  • Jun 2020 - Jun 2021

  Office of the CEO and Learning and Development Unit, People, Culture and Organisational PerformanceThe Redlands Coast Futures Program is an internal development program for emerging leaders to explore how we think about the city and what challenges it faces over the next 20 years. The program attracted twelve Officers from across the diverse backgrounds and areas of expertise across the organisation with a passion for cities, the way they work, the way they interact, and their vibrant cultures and communities. The central piece of work by participants was to research and explore new and plausible ways to work with emerging issues and lead a discussion on the topic. The participants met with the CEO for five discussion forums over a twelve-month period to discuss and present ideas in an information and collegiate manner. In addition, participants were encouraged to create virtual teams and build alliances outside of the forums to develop and build on their ideas. Show less

• Procurement Transformation Program

  • Oct 2019 - Jun 2021

  Project Officer - Procurement Transformation Program (June 2020 - June 2021)Procurement Officer (October 2019 - June 2020)Procurement and Contracts Unit, Organisational Services, General CounselThe Procurement Transformation Program was instigated to transition from using Default Contracting Procedures to using Strategic Contracting Procedures under the Local Government Regulation 2012. The transition is identified and reported quarterly to strengthen internal efficiencies, external savings and long-term sustainability to deliver the Corporate Plan’s (2018-2023) quadruple bottom line through Procurement activity.Key accountability:• Project Management, Support, Coordination and Implementation• Procurement and Contract Business Unit Support and Coordination• Contract Systems Management• Budget Monitoring and Review• Governance, Compliance and Process Audit and Implementation• Internal and External Campaigns (communications)• Relationship Management – Business Continuity Planning, Forward Planning• Innovation – Data Governance and systems analysis• Training – VendorPanel, Procure Safely• MyBuy Portal – Local Buy / ArcBlue• Redlands Coast Futures 2020 Thought Leadership Program Show less



Local Government Association of Queensland

• Australia
• Government Relations Services
• 1 - 100 Employee

• Member Services Officer

  • Nov 2016 - Sep 2019

  The Member Services Officer’s (MSO) objective is to provide best imaginable customer service to our members that drive engagement and advocacy. The MSO is responsible to set the tone for positive experience. Working as a team and an individual, managing the administration and administrative support of the LGAQ. - Procurement - Advocacy - Project Management and Coordination - Administration - Sustainability - Communications The Member Services Officer’s (MSO) objective is to provide best imaginable customer service to our members that drive engagement and advocacy. The MSO is responsible to set the tone for positive experience. Working as a team and an individual, managing the administration and administrative support of the LGAQ. - Procurement - Advocacy - Project Management and Coordination - Administration - Sustainability - Communications



iSkilled

• Tweed Heads, New South Wales

• Administration Manager / ASQA & ACPET Compliance Officer

  • Jul 2016 - Nov 2016

  Working in partnership with RTO’s and recruitment agencies to ensure the positive partnership of study leading to career pathways and employment. Compliance for core capabilities and co-ordinating key deliverables, administration management. Working in partnership with RTO’s and recruitment agencies to ensure the positive partnership of study leading to career pathways and employment. Compliance for core capabilities and co-ordinating key deliverables, administration management.



Entice Engage Retain

• Team Leader / Operations

  • Aug 2015 - Jun 2016

  Entice Engage Retain is a business lead optimization service call centre. Founded in February 2015, EER has grown to a multi-layered platform encompassing education, finance, property, IT and recruitment. SME requiring me to encompass leadership, human resources, learning and development, quality assurance and compliance and legislation scripting for solicited and unsolicited scripts/lead generation. Development of employee policy and procedure (recruitment, on boarding and training) and operations functions, whilst continuing to mentor, support and train our teams in a challenging environment. Show less

• Course Advisor

  • Apr 2015 - Aug 2015

  Key responsibilities are to contact and be contacted by prospective clients and convert enquiries into enrolments reporting to the Sales Manager and Managing Director.



Study Group

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Enrolment Advisor (SEA)

  • Sep 2014 - Apr 2015

  • Rookie of the 4th Quarter – November 2014 • Culture Committee • Manage a update a pipeline of leads generated through different channels • Maintaining a consistency of over 2 hrs. Talk time per day to new enquiries, active applications and all other general enquiries – Outbound and Inbound calls • Provide accurate information to prospective new students, to sell and on sell programs, complete enrolments and receipt payments, predominantly for new enrolments • Review sales targets monthly and plan pipeline management and conversion improvement activities. Including leveraging the database functionality to establish a constant lead base and potential / completed enrolments • Move leads from interest to conversion and upselling where possible • Achieve individual targets set by Team Leader • Develop and maintain excellent product knowledge so that expert advice can be given to potential students • Maintaining a knowledge of competitors products and trends • Upholding a reputation for students as their first point of contact to enable excellent follow up, referrals and upselling • Process student enrolment paperwork including VET FEE HELP and other payment plans and for internal processing and procedures • Ensure compliance with all policies and procedures, government legislation and practices • Maintain a high level of customer service, professional problem solving and conflict resolution • Maintain the ability to work independently and as part of a team on a daily basis • Develop Templates around Course Information for potential students • Microsoft Word, Excel, Access, Outlook • Chrome, Explorer • Adobe Acrobat Reader • Salesforce (CRM) Show less



Maison Jardin Pty Ltd

• Retail
• 1 - 100 Employee

• Design Development Manager

  • Jul 2013 - Jan 2015

  Maison Jardin Pty Ltd is a professional Interior Design company running for over 35 years in Queensland. • Business Development through acquisition of new business and to maintain an expert knowledge of the market place • Marketing - developing and implementing a marketing approach to nurture existing clients and acquire new clients (sustainable interior design, the role of an Interior Designer in modern times) • Colour consultant, design consultant and design development • Advertising - newspapers, magazines and web based platforms • Liaising with clients and calling face to face with current and potential new customers • Attend meetings, trade shows and conferences relevant to Business and reinforcing my position with existing customers, attracting new business and networking • Following new customers accounts from start to completion including preparations of quotes, orders from suppliers and management of delivery • Managing Web based sites including Maison Jardin Pty Ltd Homepage, Facebook,Pinterest and Blogs • Photography, Adobe Illustrator CC, Adobe Photoshop C26, Adobe Creative Cloud • Microsoft Word, Excel, Access, Outlook Show less



Photo Corporation of Australia

• Brisbane, Australia

• Area Manager / Business Development Officer

  • Feb 2003 - Jul 2013

  2011– May 2012 PixiFoto School Photography Rocklea, Qld October 2012 – July 2013 Business Development Officer • Outstanding Performance 2011 • Star of The Term, Exceeding 5,000 heads in Term 3 • Acquire new business and maintain an expert knowledge of the market place and the operations of other businesses operating in the school photography field • Developing and implementing a marketing approach with the Qld Operations Manager to acquire new school photography clients • Telemarketing and calling face to face with potential new customers • Attend meetings, trade shows and conferences relevant to Business and reinforcing my position with existing customers, attract new business and networking • Overall assistance with the development of the school photography business based on my understanding of the school photography market • Maintain a work vehicle • Positive Blue Card • Microsoft Word, Excel, Access, Outlook 2008 – February 2010 Area Manager – Southern Area • Area Manager of the Year 2009 • Millionaires Club 2009 • Outstanding Excellence Award 2008 • Primary focus to ensure that the Schools Photography business within the Southern Area operated at an optimum capacity and performance whilst achieving and exceeding set budgets by way of the following; • Budgeting and Performance Management • Business Operations Management • Staffing, Recruitment and Motivation • Business Development and Customer Service • Maintenance • Health and Safety • Responsibility for work vehicle/s • All prior experiences noted under School Photographer/Field Supervisor (below) were also carried out on a daily basis whilst in the Area Manager position • Microsoft Word, Excel, Access, Outlook • Positive Blue Card 2003 - 2007 School Photographer/Field Supervisor • National Photographer of the Year 2007 • Photographer of the Year, Queensland 2007 • Outstanding Achievement Award 2006 Show less