Senior Product Manager - Partnerships

• Jan 2022 - Present

Agile Product Manager

• Mar 2021 - Jan 2022

Reporting to the Chief Product Officer, I am accountable for the product roadmap of Beamtree's top products, PICQ® and RISQ - PICQ® and RISQ allow hospitals across Australia and the world to improve outcomes for patients and obtain fair benchmarking services. These services now assess 90% of inpatient activity in Australia. - Conduct user experience practices e.g. user journey mapping, usability testing and prototyping, structuring and formalising the collection of user data, to inform product development - Lead Lean practices such as root cause analysis and Hoshin Kanri-style visualisation of the company strategy, to build more sustainable solutions in alignment with Beamtree's goals - In close partnership with the engineering manager, I ensure our team functions at optimal performance and delivers the most value to our users - Advocating for a product-led culture, I work closely with the customer success team to obtain historical user insights, to stay on top of current user issues, and to strengthen my relationship with our customers. Show less

Product Delivery lead

• Jun 2017 - Mar 2021

Examples of life @ ThoughtWorks...Product Owner, ThoughtWorks Internal projectEarly on in the pandemic, I was assigned as a PO for an internal product, aimed to help maintain the productivity of the growing number of ThoughtWorkers who were suddenly ‘on the beach’ (unassigned to billable projects). Questioning the need for such a solution, I used Lean Problem Solving practices to investigate the real problem, uncover root causes and draw out experiments to find a sustainable solution. One of the successful experiments turned out as a product in itself. I collaborated with a UX designer to build a prototype, conducted user testing, iterated the product and launched it: the Proposal Writing Guide is an internal site that works as a repository of tools, templates, guidelines, solution examples and much more. It brings together in one place invaluable knowledge and practical instruments that enable ThoughtWorkers of all levels to perform pre-sales activities.Shortly after launch, the Office of the CCO turned the PWG into a global product, available on the TW intranet and serving as a standard for all ThoughtWorkers, worldwide.Agile Change Agent We were engaged by a large Australian bank to help drive sustainable change when solving complex problems, introducing and fostering Lean and Agile principles. Working with the bank’s senior service managers, we:• facilitated root cause analysis sessions for the area’s most complex issues• co-created experiments to find solutions • guided the team through a PDCA cycle while running experiments• as part of the experiments, created tools to improve the productivity of hundreds of IT service managers • helped them design a new process to organise and triage IT requests• developed a set of prioritisation criteria for their work, and • designed and built a fully customised board game, where Service Managers had the chance to learn and use Agile and Lean tools to improve their productivity. Show less

Data product delivery catalyst

• Jun 2017 - Sep 2017

Data Migration - I joined this UK-AU distributed team in a large, global food-delivery website, to work on an extremely complex migration program. Working in a small team of three, we established the Data Migration stream for the program, defining the tasks and deliverables required to ensure functional and accurate data migration for the entire program. My tasks included workshop facilitation to elicit data migration requirements, detailed data mapping, building and maintaining the team's backlog on JIRA, daily updates to the wider team and program managers in AU and UK, and liaising with business stakeholders to obtain information and critical decisions. Show less

Senior People, Performance and Change consultant

• Oct 2013 - Jun 2017

A few relevant engagements: Enabler of Program Communications - Large Australian Telco In this fast-paced, top-priority Customer Experience program of work with high business visibility, I excelled at enabling successful communications with key stakeholders in all levels of the organisation. An urgent cultural shift was required to establish customer-centric practices across the business. Maintaining a proactive, solutions-focussed attitude, I worked closely with the program director to gain buy-in from different business units. Aiming to keep up with the client's culture, I created a customised, collaborative approach for a Communications Plan, running six workshops to capture data. I also identified staff personas for the design of an all-staff CX Principles e-learning, and facilitated the creation of the team’s new SharePoint site. Agile BA - NSW government agency Working with a highly collaborative Agile team, I successfully delivered a rich backlog of business needs by applying Design and Agile techniques. Through a highly collaborative Discovery phase, I worked closely with key stakeholders defining suitable personas, and helped to map their journeys. High-level Epics were then defined, enabling team members to break these down to lower level User Stories through deeper conversations and delineated Acceptance Criteria. This resulted in an agreed 'ideal state', ready for further refinement and development through Agile delivery. Change Manager - Large Australian Telco Working in a challenging context full of uncertainty, I demonstrated excellent stakeholder engagement skills gaining customer collaboration and swift understanding of business dynamics and stakeholder requirements. My main deliverable was a complete Change Management Plan for a Sales Transformation program that involved the implementation of a new CRM solution. Show less

Employee Engagement Committee Champion

• Apr 2013 - Oct 2013

Internal task-force liaising with local Senior Leaders to plan and develop initiatives to improve employee engagement. The goal was to address issues with Change Effectiveness, Work-life balance, Communication and other important factors that directly impact Employee Engagement. Internal task-force liaising with local Senior Leaders to plan and develop initiatives to improve employee engagement. The goal was to address issues with Change Effectiveness, Work-life balance, Communication and other important factors that directly impact Employee Engagement.

Learning Solutions Architect

• Apr 2011 - Oct 2013

Alcatel-Lucent University has undergone a global re-structuring process which generated new functions in different parts of the globe. Due to my previous achievements and knowledge I was appointed to the Learning Solutions Architect (LSA) role in the Sydney office. As an LSA I am often nominated for the management of both technical and soft-skills projects, due to the eclectic nature of my achievements to date: I have successfully designed and managed the deployment of highly technical learning solutions to large external customers (such as Telstra and NBN Co), as well as advanced employee-learning programs requiring change management interventions and the development of managerial skills.Projects delivered include Alcatel-Lucent's largest Australian customer, NBN Co., a multi-million dollar account where I was responsible for the end-to-end learning solutions of a sub-contract worth nearly AU$500K. Internally I delivered the development of a strategic mindset-change project budgeted at $400K Euro, involving the introduction of an advanced project management methodology which directly impacts a target audience in excess of 7,000 employees globally. Show less

Learning Programs Designer

• May 2010 - Mar 2011

Being the single Learning Programs Designer in Australia I had the opportunity to contribute to a wide range of projects involving both internal and external customers, designing e-learning and instructor-led courses. Always aiming to contribute with more than a beautifully designed training, my deliveries were accompanied with my best adult learning and talent development advice. The turn-around time of my deliverables was often a pleasant surprise to my clients. In this role I was awarded twice with Alcatel-Lucent University's "Sharing Transformation Excellence" award. Show less

Training Business Partner for the APAC region

• Nov 2011 - Jan 2013

Cumulative to my current job as Learning Solutions Architect. I've been appointed to this role after strict internal selection process, involving interviews and performance / resume analysis. In this role I was part of a 6-people multicultural, global team which managed Alcatel-Lucent's training curriculum in a synchronized and concise manner, reporting to the global lead of the Curriculum Management function (CEO -3). Due to my pro-active attitude and to the innovative nature of the solutions I've designed I am constantly assigned to take on large, non-standard global projects which require a creative approach. Responsibilities involved: Management of Functional/Managerial training requests from Alcatel-Lucent business units in all of APAC. Demand analysis and sketching of suitable learning solution within up to 2 business days before delegating the deployment to the most appropriate Learning Solution Architect available. Show less

L&D Breakfast guest

• 2012 - 2012

Networking attendee. Participated in fruitful discussions about new Learning Management System (LMS) tools, Community Learning, Blended Learning Solutions and Online Business training. Networking attendee. Participated in fruitful discussions about new Learning Management System (LMS) tools, Community Learning, Blended Learning Solutions and Online Business training.

HR Senior Analist

• Sep 2009 - Dec 2009

- Development and roll-out of soft skills training programs targeting 5000 call-centre teamleaders - Facilitating training sessions in subjects like : o Team-Conflicts Management and Negotiation ; o Spoken and Written Business Communication, o Feedback as a Dialogue for People Development. - Development and roll-out of soft skills training programs targeting 5000 call-centre teamleaders - Facilitating training sessions in subjects like : o Team-Conflicts Management and Negotiation ; o Spoken and Written Business Communication, o Feedback as a Dialogue for People Development.

Training design consultant

• May 2009 - Sep 2009

- Planning, development and implementation of a training program about volunteering, targeting 800 employees in the whole state. - Design of a learning assessment scale, aimed to measure training quality and applicability. - Planning, development and implementation of a training program about volunteering, targeting 800 employees in the whole state. - Design of a learning assessment scale, aimed to measure training quality and applicability.

Training and Development Consultant

• May 2008 - Jun 2009

• Planning, development and implementation of an innovative e-learning evaluation solution, called e-simulation, targeting 2000 managers globally.

HR international Trainee

• Apr 2007 - Apr 2008

• Successful independent work in long-distance teams• Built scale to measure training effectiveness for e-learning • Conception of learning solutions for worldwide internal clients.

CC Team Leader of Special Events

• 2008 - 2008

Led a team of 6 people from 6 different countries towards the successful planning and delivery of over 15 special events during a 13-day conference attended by 1K+ global young leaders. Led a team of 6 people from 6 different countries towards the successful planning and delivery of over 15 special events during a 13-day conference attended by 1K+ global young leaders.

Corporate Social Responsibility Project lead

• Apr 2006 - Jan 2007

• CSR team leader • Wrote CSR Project Business plan, which was awarded by Kellogg Foundation® • Management of three CSR events targeting university students and businesses • Planning CSR project proposals for potential customers • CSR team leader • Wrote CSR Project Business plan, which was awarded by Kellogg Foundation® • Management of three CSR events targeting university students and businesses • Planning CSR project proposals for potential customers

Reasearch intern, Scholarship holder

• Mar 2003 - Aug 2006

• co-authored L&D-related article and book chapter • Qualitative analysis and evaluation of didactic material of e-learning and semi-residential training • Development of high quality measuring instruments for training evaluation • co-authored L&D-related article and book chapter • Qualitative analysis and evaluation of didactic material of e-learning and semi-residential training • Development of high quality measuring instruments for training evaluation

Project Director

• Mar 2004 - Apr 2006

Projects areas: Performance evaluation, consumer behavior, professional orientation, training and development, Quality Working Life (QWL) Program Implementation, Program Evaluation. • Lead team of 5 project managers • Projects planning, coordination and management. Projects areas: Performance evaluation, consumer behavior, professional orientation, training and development, Quality Working Life (QWL) Program Implementation, Program Evaluation. • Lead team of 5 project managers • Projects planning, coordination and management.

English teacher

• 2001 - 2003

Taught English to 60+ students of all ages and at all levels, following the globally recognized WIZARD intuitive methodology, English with Leadership. Undertook American Accent Training for fluency and intonation improvement. Taught English to 60+ students of all ages and at all levels, following the globally recognized WIZARD intuitive methodology, English with Leadership. Undertook American Accent Training for fluency and intonation improvement.