Jaime Coyle
Director of Operations at Higher Ground Youth & Family Services- Claim this Profile
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Bio
Credentials
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Reiki Master
Reiki Infinite HealerNov, 2019- Nov, 2024 -
Professional Massage Therapist and Health Educator
California Massage Therapy CouncilJul, 2019- Nov, 2024
Experience
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Higher Ground Youth & Family Services
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United States
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Individual and Family Services
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1 - 100 Employee
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Director of Operations
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Jan 2023 - Present
The official title is Director of Administration and Operations— a promotion from Director of Organizational Effectiveness.
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Director Organizational Effectiveness
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Oct 2022 - Jan 2023
Growth and Change Management. Process and Procedure creation, implementation, and improvement.
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Business Operations and Change Management
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Mar 2020 - Jan 2023
I decided to take my love for start-ups and small businesses and apply it while finishing school. It has been a pleasure to help these companies set (or reset) their processes, procedures, and policies. There is nothing more rewarding than the excitement and satisfaction my clients feel when they see the pieces falling into place. Consulting on leadership development, employee and customer satisfaction, and business analysis has also been extremely educational and rewarding. I decided to take my love for start-ups and small businesses and apply it while finishing school. It has been a pleasure to help these companies set (or reset) their processes, procedures, and policies. There is nothing more rewarding than the excitement and satisfaction my clients feel when they see the pieces falling into place. Consulting on leadership development, employee and customer satisfaction, and business analysis has also been extremely educational and rewarding.
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Superior Service Corp.
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United States
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Facilities Services
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1 - 100 Employee
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Accounting Intern
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Jun 2021 - Dec 2021
Accounts Payable and Accounts Receivable. Balancing bank and credit card statements, entering receipts and deposits, authorizing and charging credit cards, interfacing with customers to inform them of pricing or help answer their invoice or payment questions, and modifying the processes and procedures along the way. Also developed key performance indicators for the accounting department.
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Business Operations and Change Management
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Jan 2017 - Jun 2021
I returned to Superior Service Corp. after the successful sale of SoCal Biofuel. Though I missed the fast pace, challenges, and overall vision of General Management, it was exciting to dive into my real love-- operations and employee development. I know they sound worlds apart, but they truly go hand in hand. I found a passion for growing the people and the organization which spurred my hunger to learn all I could about both. It was time to pursue my degree in Business Management (with an emphasis in Supply Chain Management and Accounting). I left employment with an open invitation to return.
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SoCal Biofuel
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Anaheim, California, United States
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General Manager/ Operations Officer
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Jan 2010 - Dec 2014
As General Manager of SoCal Biofuel, I oversaw the supply chain from yellow grease collection through refinery and delivery of the finished product. I managed the office, plant, personnel, finances, day to day operations, and collaborated with the CEO on our goals and vision. I created and analyzed performance reports for each aspect of the company. The CEO and I planned our goals and brainstormed solutions. I turned those solutions into reality. My team and processes took the company from $100k in revenue to $400k in one year, and sold 4 years later at $500,000/yr in profit for $2.5M.
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Superior Service Corp.
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United States
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Facilities Services
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1 - 100 Employee
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Customer Service Manager and Trainer
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Jun 2006 - Dec 2009
I started in this company as a file clerk fresh out of high school. I was promoted through the ranks rather quickly, and ended as the Customer Service Manager before I was invited to general manage their sister company, SoCal Biofuel. My duties revolved around the customer service training program. On my way to management, I handled accounting and human resources. I once received a CHAMPS customer service award from one of our customers (a KFC franchise) that was meant originally and exclusively for field technicians. My customer service is award winning;) Customer Service has always been, and will always be, a passion of mine.
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Education
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2014 - 2022
Brigham Young University - Idaho
Bachelor of Applied Science - BASc, Business Administration, Management and Operations -
2021 - 2021
Brigham Young University - Idaho
Basic Accounting Certificate, Business -
2020 - 2021
Brigham Young University - Idaho
Commercial Fundamentals Certificate, Business -
2017 - 2020
Brigham Young University - Idaho
Entreprrneurship Certificate, Business -
2018 - 2019
National Holistic Institute
Professional Massage Therapist and Health Educator, Health and Wellness, Holistic and Alternative
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