Dining Room Supervisor at Trio

• Apr 2018 - Present

Restaurant Manager

• Sep 2017 - Apr 2018

• Uplifting, coaching, and motivating team to deliver great preparation and service of product • Maintaining a low labor and cost of goods percentage by up selling/product promotion resulting in increased sales • Regulating appropriate staffing, employee retention, and coverage for business needs • Connecting with customers to gain trust and feedback -Promoted and successfully trained two shift supervisors • Catering and managing two large hotel accounts • Diligently handling office responsibilities involving cash handling, ordering, scheduling, auditing, invoicing & sales/labor analysis Show less

Restaurant Supervisor

• Jun 2017 - Sep 2017

• Recruited and train servers/food runners • Led team to achieve the best hospitality and sales goals • Marketed on social media and promoting restaurant events • Delegated tasks to insure a smooth and detailed open and close • Responded to costumer feedback daily and address all concerns • Assembled and ran buffet, plated dinners, and party events efficiently • Recruited and train servers/food runners • Led team to achieve the best hospitality and sales goals • Marketed on social media and promoting restaurant events • Delegated tasks to insure a smooth and detailed open and close • Responded to costumer feedback daily and address all concerns • Assembled and ran buffet, plated dinners, and party events efficiently

Service Manager

• Dec 2014 - Jun 2017

> Training crew members in all positions of the restaurant (cash, line, grill, prep) > Maintaining high standards for cash handling, facilities, service audits > Supervising & motivating the crew member to produce high quality food & service > Solve issues and customer complaints with integrity > Hiring and Interviewing for suitable new team members > Taking inventory, organizing a prep sheet, & tracking labor > Forecasting & adjusting sales Show less

Food Runner & Barback

• Feb 2014 - Nov 2014

• Attend to the diners & front servers needs • Restock the bar & taking inventory • Maintain a smooth running and extremely clean environment • Attend to the diners & front servers needs • Restock the bar & taking inventory • Maintain a smooth running and extremely clean environment

Event & Banquet Intern

• Jun 2014 - Aug 2014

• Organized client requests for Banquet Event Orders in advance of guest arrival • Executed events helping direct the staff during set ups or break downs • Serviced attentively the clients’ special requests, handled comments and concerns • Maintained daily requirements of entering payroll for the hotel banquet staff • Organized client requests for Banquet Event Orders in advance of guest arrival • Executed events helping direct the staff during set ups or break downs • Serviced attentively the clients’ special requests, handled comments and concerns • Maintained daily requirements of entering payroll for the hotel banquet staff

Food & Beverage Management Intern

• May 2013 - Aug 2013

• Managed and supervised a corporate dining facility • Prepared & informed staff for health department inspections and important safety standards • Assured a smooth opening and closing of the facility & sales reports. • Accommodated customer special requests & labeled allergy warnings to ensure their safety • Marketed featured sustainability foods on a monthly themed focal table • Ordered food & beverages to restock & controlled Inventory functions for a prepared dining room • Managed and supervised a corporate dining facility • Prepared & informed staff for health department inspections and important safety standards • Assured a smooth opening and closing of the facility & sales reports. • Accommodated customer special requests & labeled allergy warnings to ensure their safety • Marketed featured sustainability foods on a monthly themed focal table • Ordered food & beverages to restock & controlled Inventory functions for a prepared dining room

Food Runner

• Oct 2012 - May 2013

• Greeted guests and seated them • Served & delivered beverages and food to the correct table • Catered to the dining needs of the customers during their visit • Maintained a clean establishment • Greeted guests and seated them • Served & delivered beverages and food to the correct table • Catered to the dining needs of the customers during their visit • Maintained a clean establishment

Hostess

• Sep 2012 - Dec 2012

• Welcomed guests • Seated customers under an organized Open Table System • Assembled phone reservations • Organized and supervised the dining room • Welcomed guests • Seated customers under an organized Open Table System • Assembled phone reservations • Organized and supervised the dining room

Culinary Intern (Minute Maid Park)

• May 2012 - Sep 2012

•Produced cold and hot food for an upscale buffet that served large parties of seasonal ticket holders •Catered for private parties cooking specially ordered foods and plating decoratively •Ran the flat top section on the line of the stadiums restaurant prepping for several of the menu items •Produced cold and hot food for an upscale buffet that served large parties of seasonal ticket holders •Catered for private parties cooking specially ordered foods and plating decoratively •Ran the flat top section on the line of the stadiums restaurant prepping for several of the menu items

Counter Staff

• Feb 2011 - Sep 2011

• Projected high standards of customer service for this retail bakery • Rapidly assembled orders pick up, delivery, and in store • Educated customers on product line and allergens • Responsible for inventory and tracked usage and waste • Prepared displays and calculated daily earnings, balanced cash register to proper amount • Projected high standards of customer service for this retail bakery • Rapidly assembled orders pick up, delivery, and in store • Educated customers on product line and allergens • Responsible for inventory and tracked usage and waste • Prepared displays and calculated daily earnings, balanced cash register to proper amount