Experience

ScImage, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• DevOps Engineer

  • Mar 2018 - Present

  Efficient escalation of technical support tickets to engineering. Convert customer complaints into product design ideas. Management of implementation hotspots. Technical aspects of sales demos. Technical aspects of tradeshows.Management of company issued equipment. Technical aspects of billing. Technical aspects of sales CRM. Assist engineering with regulatory requirements. System architecture related work for new sales opportunities. Technical aspects of certain RFPs. Building operations.

• System Analyst

  • Aug 2017 - Mar 2018

  High level understanding of proprietary software.Updating and maintaining user accounts and profiles. SQL database management. Equipment tracking. Billing calculations.Company phone management.QA Testing.Assisting Engineering with software changes and feature requests.

• Implementation Specialist

  • Mar 2017 - Aug 2017

  Advanced understanding of proprietary software. Implement proprietary software on customer PCs. Provide Tier 2 Support and assume responsibility for escalated issues. Manage tasks and time across several projects. Provide after-hours support. SQL knowledge and understanding.

• Tier 1 Technical support

  • Apr 2016 - Apr 2017

  Basic understanding proprietary software. Assisting customers with support issues. Basic understanding of HL7 messages. Managing an escalating support tickets in a timely manner.



DeVry University

• Student

  • May 2013 - Feb 2016

  Student studying toward a degree in computer information systems. Student studying toward a degree in computer information systems.



Marine Corps Recruiting

• Armed Forces
• 700 & Above Employee

• Corporal

  • Aug 2008 - May 2013

  Company level intelligence chief-to gather and access information obtained from patrols and interrogations. Training non-comissioned officer-Generate, maintain, and process specislity school nomination sheets. Team leader-maintain control and effectivness of a four man team during patrols. Driver-Drive humvees and other tactical vehicles Clerk-Update rosters and calenders for company sized element. Anti-armor missleman-maintain the capability to locate and engage armored threats.



GameStop

• United States
• Retail
• 700 & Above Employee

• Game Advisor

  • Nov 2006 - May 2008

  Engaged customers and guided them in making informed decisions about their future purchases. Cashier Stockroom Engaged customers and guided them in making informed decisions about their future purchases. Cashier Stockroom