Daniel John Hughes
Program Manager at Support Warehouse Ltd- Claim this Profile
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Bio
Arun Tewary
Daniel and myself worked together in same company for almost six years. Due to Daniel's sound business knowledge and excellent analytical & communication skills, he was taken in into the ambitious ERP implementation project of EKFC as Super user. Daniel was responsible for the most critical business area of the ERP project - Flights handling and Operations. EKFC's ERP implementation included a complex custom develop for the core business function - we called it Flight catering solution (FCS) - Daniel was the main architect for the development of this module - in his capacity as Super user, he provided all inputs to consultants to build this module and then testing, users acceptance, users training and post implementation activities. Daniel did a fantastic job. He is a professional in it's truest sense, extreme knowledge, excellent communications, very composed and pleasing personality and very meticulous and structured. His man-management skills are superb - he is consistent in his dealings across the layers of hierarchy in the organisation. Always ready for innovation - new ideas, new initiatives. Daniel is a recipe for the success and acceptance of any project, irrespective of it's complexity. I feel priviledged to have had such a professional as my colleague. Daniel will always be remembered in our organization.
B Awasthi
I would describe Daniel as a 'continuous learner' and a 'dream realizer'. He has unique subtle ways of influencing people positively in larger organizational interests, and is capable of diffusing even the most critical scenarios to success stories. We worked on various assignments together since early 2005, and I was fortunate to be working in close coordination with Daniel, him being the leader of the other most critical group of super users of ERP implementation in a niche industry (Flight Catering). Thereafter we continued working together leading respective teams with pioneering roles on new processes, technology and interfaces. His qualities of patience and perseverence are his biggest assets which are a must when exploring new ideas and unforeseen situations. Daniel's wide spectrum of knowledge assists him in simplifying seemingly complex issues and putting pragmatic solutions forward. Daniel has been one of the biggest assets for his team and department, and it will be slightly difficult for any newcomer to reach his levels of excellence in near future. At the same time, I am confident, any organization will be very fortunate to have him as a part of their team.
Arun Tewary
Daniel and myself worked together in same company for almost six years. Due to Daniel's sound business knowledge and excellent analytical & communication skills, he was taken in into the ambitious ERP implementation project of EKFC as Super user. Daniel was responsible for the most critical business area of the ERP project - Flights handling and Operations. EKFC's ERP implementation included a complex custom develop for the core business function - we called it Flight catering solution (FCS) - Daniel was the main architect for the development of this module - in his capacity as Super user, he provided all inputs to consultants to build this module and then testing, users acceptance, users training and post implementation activities. Daniel did a fantastic job. He is a professional in it's truest sense, extreme knowledge, excellent communications, very composed and pleasing personality and very meticulous and structured. His man-management skills are superb - he is consistent in his dealings across the layers of hierarchy in the organisation. Always ready for innovation - new ideas, new initiatives. Daniel is a recipe for the success and acceptance of any project, irrespective of it's complexity. I feel priviledged to have had such a professional as my colleague. Daniel will always be remembered in our organization.
B Awasthi
I would describe Daniel as a 'continuous learner' and a 'dream realizer'. He has unique subtle ways of influencing people positively in larger organizational interests, and is capable of diffusing even the most critical scenarios to success stories. We worked on various assignments together since early 2005, and I was fortunate to be working in close coordination with Daniel, him being the leader of the other most critical group of super users of ERP implementation in a niche industry (Flight Catering). Thereafter we continued working together leading respective teams with pioneering roles on new processes, technology and interfaces. His qualities of patience and perseverence are his biggest assets which are a must when exploring new ideas and unforeseen situations. Daniel's wide spectrum of knowledge assists him in simplifying seemingly complex issues and putting pragmatic solutions forward. Daniel has been one of the biggest assets for his team and department, and it will be slightly difficult for any newcomer to reach his levels of excellence in near future. At the same time, I am confident, any organization will be very fortunate to have him as a part of their team.
Arun Tewary
Daniel and myself worked together in same company for almost six years. Due to Daniel's sound business knowledge and excellent analytical & communication skills, he was taken in into the ambitious ERP implementation project of EKFC as Super user. Daniel was responsible for the most critical business area of the ERP project - Flights handling and Operations. EKFC's ERP implementation included a complex custom develop for the core business function - we called it Flight catering solution (FCS) - Daniel was the main architect for the development of this module - in his capacity as Super user, he provided all inputs to consultants to build this module and then testing, users acceptance, users training and post implementation activities. Daniel did a fantastic job. He is a professional in it's truest sense, extreme knowledge, excellent communications, very composed and pleasing personality and very meticulous and structured. His man-management skills are superb - he is consistent in his dealings across the layers of hierarchy in the organisation. Always ready for innovation - new ideas, new initiatives. Daniel is a recipe for the success and acceptance of any project, irrespective of it's complexity. I feel priviledged to have had such a professional as my colleague. Daniel will always be remembered in our organization.
B Awasthi
I would describe Daniel as a 'continuous learner' and a 'dream realizer'. He has unique subtle ways of influencing people positively in larger organizational interests, and is capable of diffusing even the most critical scenarios to success stories. We worked on various assignments together since early 2005, and I was fortunate to be working in close coordination with Daniel, him being the leader of the other most critical group of super users of ERP implementation in a niche industry (Flight Catering). Thereafter we continued working together leading respective teams with pioneering roles on new processes, technology and interfaces. His qualities of patience and perseverence are his biggest assets which are a must when exploring new ideas and unforeseen situations. Daniel's wide spectrum of knowledge assists him in simplifying seemingly complex issues and putting pragmatic solutions forward. Daniel has been one of the biggest assets for his team and department, and it will be slightly difficult for any newcomer to reach his levels of excellence in near future. At the same time, I am confident, any organization will be very fortunate to have him as a part of their team.
Arun Tewary
Daniel and myself worked together in same company for almost six years. Due to Daniel's sound business knowledge and excellent analytical & communication skills, he was taken in into the ambitious ERP implementation project of EKFC as Super user. Daniel was responsible for the most critical business area of the ERP project - Flights handling and Operations. EKFC's ERP implementation included a complex custom develop for the core business function - we called it Flight catering solution (FCS) - Daniel was the main architect for the development of this module - in his capacity as Super user, he provided all inputs to consultants to build this module and then testing, users acceptance, users training and post implementation activities. Daniel did a fantastic job. He is a professional in it's truest sense, extreme knowledge, excellent communications, very composed and pleasing personality and very meticulous and structured. His man-management skills are superb - he is consistent in his dealings across the layers of hierarchy in the organisation. Always ready for innovation - new ideas, new initiatives. Daniel is a recipe for the success and acceptance of any project, irrespective of it's complexity. I feel priviledged to have had such a professional as my colleague. Daniel will always be remembered in our organization.
B Awasthi
I would describe Daniel as a 'continuous learner' and a 'dream realizer'. He has unique subtle ways of influencing people positively in larger organizational interests, and is capable of diffusing even the most critical scenarios to success stories. We worked on various assignments together since early 2005, and I was fortunate to be working in close coordination with Daniel, him being the leader of the other most critical group of super users of ERP implementation in a niche industry (Flight Catering). Thereafter we continued working together leading respective teams with pioneering roles on new processes, technology and interfaces. His qualities of patience and perseverence are his biggest assets which are a must when exploring new ideas and unforeseen situations. Daniel's wide spectrum of knowledge assists him in simplifying seemingly complex issues and putting pragmatic solutions forward. Daniel has been one of the biggest assets for his team and department, and it will be slightly difficult for any newcomer to reach his levels of excellence in near future. At the same time, I am confident, any organization will be very fortunate to have him as a part of their team.
Experience
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Support Warehouse Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Program Manager
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May 2022 - Present
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Business Process Manager
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Aug 2019 - May 2022
...pretty fluid - the role is evolving day by day...
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DNL Consultants
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Ilkley, Yorkshire, UK
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Consultant BA & PM
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Sep 2011 - Jul 2019
Director and day-to-day management of DNL Consultants Ltd (Dec 2012 – current). Director and day-to-day management of DNL Consultants Ltd (Dec 2012 – current).
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Emirates Flight Catering
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United Arab Emirates
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Hospitality
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700 & Above Employee
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Senior Operations Manager (Admin & Communication)
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Sep 2004 - Sep 2011
Primary responsibilities: to manage the receipt, interpretation and distribution of business information to the organisation; Forecasting & MIS; Oracle ERP management; and, general business support to the Operations Dept.AchievementsAchieved and maintained safety certification Designed and implemented a Business Continuity Plan (BCP) activation system using phone/ web-based SMS & email messaging system Delivered a management reporting system/ dashboard that monitors KPI and compliance issues.Dept. Manager of a team that customised and deployed an Oracle ERP system across three sister companies; business review led to incorporation of worldwide best practice. Trained on all standard business modules. System successfully deployed in January 2006: continuous development on-going. Planning & coordination of EKFC OPS Dept infra-structure and activities migration to a dedicated Emirates facility. Manager for F&B services to VIP chalets at Dubai Airshow ResponsibilitiesAnnual budgets, monthly performance reviews, individual staff appraisals, ERP optimisation. Support and audit management & compliance systems Central planning (information coordination, flight & load forecasts, estimated consumption).Identity management (building, airport & IT system access).Customer feedback investigation . Coordinate infra-structure activities including IT and communication systems.Manage invoicing cycle including accessing client airline portals.Strategic issues (long term forecasting & planning, Budget planning, KPI preparation and monitoring).Environmental Management committee member Show less
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Assistant Operations Manager/ EK Account Manager
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Mar 1999 - Sep 2004
Managerial responsibility for all Emirates Flight Catering operational/ catering activities relating to Emirates AirlinesManagement of the operational challenges of the Emirates Airlines base-station including the requirement to meet exemplary service standards alongside the flexibility to match the dynamic operation. Emirates Airlines was receiving approximately 35,000 meals-per-day and operating up to 50% of daily departures in a 90 minute window: 99.9% on-schedule departure performance was achieved through 2004.Successful introduction of the EMACS automated meal ordering system, including procedure standardisation, staff training plus continuous development and improvement of the system.Member of the Management Team for the Dubai International Aerospace Exhibition. Show less
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Consultant Operations Manager
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Jan 1994 - Feb 1999
Consultant Operations Manager (October 1998 – February 1999) Member of the management team seconded to the Air Lanka (UL) Unit in Colombo, Sri Lanka on behalf of Emirates Airlines during the difficult transition to joint Emirates - Air Lanka management. Supervisor/ Management Trainee (January 1994 – October 1998) Recruited as an Operations Supervisor and completed the Abela Management Trainee program: gained experience in all departments especially Production, Supply Chain, Transport and Support Services. Seconded to Flying Foods Airline Catering at Newark International Airport, USA to advise on Halal catering and assist with the start up of the Malaysia Airlines operation. Worked on the South African Airways (SAA)/ Alliance Air account when it moved to Abela in June 1998. Trainee manager in the bond store in coordination with the Manager: ensure compliance with HM Customs and Excise Regulations, and managed the associated documentation. Show less
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Supervisor
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Jun 1990 - Oct 1992
During vacations I worked as supervisor in the F&B Department running various outlets including full service, burger & pizza restaurants, Baskin Robbins ice cream parlour, snack kiosks and mobile vending facilities. During vacations I worked as supervisor in the F&B Department running various outlets including full service, burger & pizza restaurants, Baskin Robbins ice cream parlour, snack kiosks and mobile vending facilities.
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Education
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2002 - 2005
University of Bradford
MBA, Emirates Airline Corporate MBA -
1992 - 1993
University of Strathclyde
MSc, Forensic Science -
1989 - 1992
University of Brighton
BSc (Hons), Double Honours: Biology & Chemistry
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