Joselle Lawrence, CDP
Lead Facilitator at Parent Encouragement Program (PEP)- Claim this Profile
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Bio
Credentials
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Diversity, Equity and Inclusion in the Workplace Certificate
USF Corporate Training and Professional EducationMay, 2021- Nov, 2024 -
Certified Diversity Professional
The Society For DiversityDec, 2019- Nov, 2024
Experience
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Parent Encouragement Program (PEP)
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United States
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E-Learning Providers
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1 - 100 Employee
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Lead Facilitator
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Sep 2021 - Present
Deliver Family Resiliency Program by coordinating and facilitating weekly group discussions for parents from diverse and historically underserved communities. Track and report instructional team and participants' attendance. Consult with PEP staff to address any issues with content, class participants and logistics. Deliver Family Resiliency Program by coordinating and facilitating weekly group discussions for parents from diverse and historically underserved communities. Track and report instructional team and participants' attendance. Consult with PEP staff to address any issues with content, class participants and logistics.
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Sounding Board LLC
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Greater Denver Area
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Voice Over Artist/Narrator
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Jan 2022 - Present
Provide voice artistry and narration services across industries: education, healthcare, startup, publishing, instructional, audiobooks and eLearning. Projects delivered via modalities which include audio, visual or a combination of the two. Consult with clients to determine intended outcomes (inspiring, somber, motivational, encouraging, call to action, etc.) Review scripts to ensure understanding and to determine places of emphasis, tone variation and hand gestures or facial expressions. Provide voice artistry and narration services across industries: education, healthcare, startup, publishing, instructional, audiobooks and eLearning. Projects delivered via modalities which include audio, visual or a combination of the two. Consult with clients to determine intended outcomes (inspiring, somber, motivational, encouraging, call to action, etc.) Review scripts to ensure understanding and to determine places of emphasis, tone variation and hand gestures or facial expressions.
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Arapahoe Libraries
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United States
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Libraries
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100 - 200 Employee
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Library Specialist
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Jan 2018 - Present
Serve as co-chair/facilitator for the 2021 Steering Committee of Arapahoe Library District’s first employee resource group. Working to increase Black employee representation district-wide. Strategically collaborate with executive team to roll out Diversity, Equity and Inclusion (DEI) initiatives set forth by the district. Serve on Inclusivity Committee. Serve as co-chair/facilitator for the 2021 Steering Committee of Arapahoe Library District’s first employee resource group. Working to increase Black employee representation district-wide. Strategically collaborate with executive team to roll out Diversity, Equity and Inclusion (DEI) initiatives set forth by the district. Serve on Inclusivity Committee.
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MGMA
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Accounts Service Representative
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Aug 2017 - Present
Strategize with executive team to develop holistically robust ways to change the organization, which is intrinsic to sustainability. Collaborate with HR department to create more mindful initiatives around (DEI). Create and manage accounts, including certification and membership details while implementing customer-centric measures throughout association. Strategize with executive team to develop holistically robust ways to change the organization, which is intrinsic to sustainability. Collaborate with HR department to create more mindful initiatives around (DEI). Create and manage accounts, including certification and membership details while implementing customer-centric measures throughout association.
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Epiphany Image Consulting
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Greater Denver Area
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Principal - Image Consultant
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Jul 2014 - Nov 2019
Epiphany Image Consulting is a personal branding and styling service. Explored impact versus intent which served as a foundation upon which I was able to help my clients build their style identity reflective of their ideal of who they are. Designed innovative tools and used empathetic approach with clients to strengthen their sense of belonging and affirm their significant contribution to the world. Conducted workshops on the value of professional and social presentation, which positioned clients to better inform the narrative around how they are received. Show less
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SDL
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United Kingdom
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IT Services and IT Consulting
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700 & Above Employee
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Customer Care Executive
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Jan 2013 - Feb 2015
Facilitated contract renewals using project management tools with all stakeholders for the Campaign Management and Analytics department. Cultivated solid brand ambassadors through Net Promoter Score (NPS) survey program. Compiled feedback and inquiries from all training sessions delivered by Professional Services team and updated SalesForce platform with said data. Crafted and distributed customer communications and alerts internationally. Facilitated contract renewals using project management tools with all stakeholders for the Campaign Management and Analytics department. Cultivated solid brand ambassadors through Net Promoter Score (NPS) survey program. Compiled feedback and inquiries from all training sessions delivered by Professional Services team and updated SalesForce platform with said data. Crafted and distributed customer communications and alerts internationally.
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Staples
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United States
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Retail Office Equipment
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700 & Above Employee
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Account Manager
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Sep 2006 - Apr 2011
Implemented and maintained national office supply accounts in support of Sales Organization. Advocated for business alliances with diverse vendors. Designed curriculum for cross-training efforts, which was delivered throughout local Customer Experience Center. Implemented and maintained national office supply accounts in support of Sales Organization. Advocated for business alliances with diverse vendors. Designed curriculum for cross-training efforts, which was delivered throughout local Customer Experience Center.
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Education
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University of Denver
Bachelor of Arts (BA), Mass Communications
Community
