Experience

Capilano University

• Canada
• Higher Education
• 300 - 400 Employee

• Admissions Facilitator

  • 2020 - Present

  Currently working as an Admissions Facilitator, I am responsible for conducting comprehensive credential evaluations for prospective students, ensuring eligibility for admission, and assessing the completeness of their applications. I utilize my extensive knowledge of university policies and guidelines to perform meticulous examinations of mandatory documents, including transcripts, resumes, and immigration documents, among others, to verify compliance with established criteria. My experience in developing and implementing effective recruitment strategies allows me to contribute to numerous projects aimed at increasing and maintaining enrollment figures, collaborating with cross-functional teams to streamline communication processes and enhance information accuracy.I am involved in preparing and monitoring statistical information and reports, using data-driven research to track applicant and admitted student data and inform decision-making and continuous improvement efforts. I am always committed to fostering positive experiences for new students through informative presentations and consistent check-ins, providing guidance and support throughout the onboarding process. Additionally, I utilize my proficiency in managing and maintaining comprehensive records and data, ensuring consistency, data integrity, and confidentiality, while utilizing reporting functionality to streamline decision-making processes. Show less

• Records Officer

  • 2019 - 2020

  In my first role as a Records Officer at Capilano University, I maintained comprehensive student records by accurately processing applications, registrations, grades, graduation, and other records-related forms. I collaborated with various university departments to manage registration override requests and facilitate the processing of non-standard applications and record changes. By developing and coordinating reporting functionality within institutional systems, I enhanced data accessibility and streamlined the extraction of key information for decision-making processes Show less



LaSalle College Vancouver

• Canada
• Education Administration Programs
• 100 - 200 Employee

• Assistant Director Of Admissions

  • 2018 - 2019

  As an Assistant Director of Admissions at LaSalle College, I was responsible for evaluating and analyzing admissions documents and requirements and determining admissibility for all programs based on established procedures. I supported the interview process to pursue qualified candidates for enrollment and determined the appropriateness of candidates for admissions based on a career goal through phone screens and in-person interviews. My skills in refining questions used during the interview process focused on qualifying top-tier potential students, distributing them to other members of the hiring team, and entering data into Customer Relationship Management software (Microsoft Dynamics CRM). I assisted in the implementation of the institute’s domestic student recruitment strategy, analyzing trends in student recruitment and retention programs, designing and implementing recruitment programs for targeted groups of potential students, and developing strategies for program evaluation. My extensive knowledge of 30+ programs, with a focus on admissions eligibility, curriculum, course equivalency, transfer credits, financial planning, and classroom experience, contributed to the successful recruitment of diverse and qualified candidates. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Agent

  • 2016 - 2018

  During my time at Marriott International as a Guest Service Agent, I efficiently managed the registration process for over 150 daily arrivals, ensuring a seamless and welcoming experience for guests upon arrival. I answered high volumes of internal and external phone calls, promptly directed inquiries, and provided accurate information to address guest concerns effectively. I offered administrative support to the management team by assisting in pre-arrival planning, streamlining guest experiences and optimizing hotel operations. I also handled guest requests and claims in accordance with client and corporate policies and procedures, fostering a hospitable atmosphere and maintaining high customer satisfaction. I was ranked in the top 3 Guest Service Agents on the property for guest reviews, consistently delivering positive experiences and exceptional service. I prioritized room blocks at the start of each shift, creating a smooth check-in experience for both Marriott Rewards members and Guest Service Agents, and regularly participated in the events committee to organize company events, including the annual holiday party, contributing to a positive work environment and fostering team spirit. Show less



Experimento Intercâmbio Cultural

• Brazil
• Leisure, Travel & Tourism
• 100 - 200 Employee

• Course Supervisor (Senior-secondary curriculum)

  • 2012 - 2015

  As a Course Supervisor, I was responsible for managing admissions operations across 35+ branches in Brazil, coordinating and examining over 600 applications per intake to maintain efficiency and accuracy in processing. Utilizing my expertise, I assessed eligibility for all high school programs offered, aligning applicant qualifications with criteria established by overseas institutions to ensure proper placement. I acted as a liaison with partner organizations to discuss results and strategize enhancements for subsequent intakes, fostering collaboration and growth. One of my key achievements was spearheading the creation of informative training materials to support local branches in understanding and promoting the company's diverse programs, leading to consistent service quality. A key part of my role involved consolidating essential documents and data into a comprehensive guide for all branches, facilitating efficient application completion and providing valuable insights to aid sales and standardize processes throughout the institution. Show less



CI - Central de Intercâmbio

• São Paulo

• Sales/Exchange Program Consultant

  • 2010 - 2012

  As a Sales/Exchange Program Consultant at CI, a company specializing in educational/cultural exchange programs, language courses, and international travel services, I managed consultation for over 800 exchange program applications annually, offering expert guidance and support to prospective students seeking international experiences. I facilitated the complete administrative process prior to student departure, ensuring a smooth and efficient transition for all participants. I also boosted the high school lead conversion rate by 20% over an 18-month period, contributing to the branch surpassing targeted objectives and fostering growth. Furthermore, I collaborated in the development and implementation of the company's recruitment strategy, helping to expand the reach and effectiveness of program promotion. Through my efforts, I was able to provide valuable insights and guidance to prospective students, facilitate smooth operations and foster growth within the company. Show less