Senior Field Solutions Engineer

• Mar 2022 - Present

Project Manager

• Feb 2020 - Mar 2022

Here I executed full lifecycle project management duties for simple to complex technical hardware implementation solutions. I directly supervised 25 technicians during solution delivery to verify their adherence to project tasks, job scope, and quality. I developed project plans, identified and obtained approval on project stakeholder deadlines, and followed and met all service level agreements (SLAs). My key contributions were: • I facilitated effective communication with both clients and contractors to convey project scope, scheduling, budgets, and milestones. • I tracked work completed and resource usage; additionally, I compared costs against billing schedules to ensure accurate and timely accounting. Show less

Home Inspector

• Apr 2019 - Feb 2020

Program & Project Manager

• May 2013 - Apr 2019

At Mid-South Building Supply, I was employed in a dual role: as the Program Manager for the Roofing Division and as an Installation Project Manager. As Program Manager, I developed the roofing division program and strategy to improve quality, streamline delivery, and grow profit margins. During installation projects, I successfully managed individual project plans, overseeing planning, resource management, project implementation, change management, and closure. I also trained and coached new department employees. Some of my key accomplishments were: • Over a three-year period, my efforts expanded the roofing installation division footprint from $250K to $2.5M. • I innovated a strategic database implementation to use automation and formulas to track work completed and associated profit margins. • I introduced cutting edge technologies to enhance on-the-ground capabilities, including the use of satellite imagery and drones for site mapping and measurements, saving time and slashing costs. • I championed a strategic process improvement initiative; identified potential areas for improvement, obtained management buy-in, and implemented solutions for team effectiveness. • I directed the vendor management program to include installers and suppliers. I retained oversight of billing procedures and construction supply inventories. Show less

Installation Services Maintenance Technician

• 2007 - 2013

In this role, I aided in the professional installation of software, fiber optic, and communication equipment for both residential and business customers. I educated end users in the best practices when operating software and hardware interfaces to ensure safe and effective utilization.• I cultivated positive interactions with customers to enable user adoption of new and updated technologies.• I retained a personal knowledge base of aging and modern network and cabling technologies for the most effective migration practices. Show less

IT Systems Administrator

• 1999 - 2007

As a System Administrator, I managed IT network and systems solutions for the engineering and field operations departments. My scope of responsibility included the local area network (LAN), workstations, server, and change control processes. I built servers and maintained the LAN's setup and configuration. I managed all aspects of LAN, server, and workstation administration, including setup, installation, operation, updates and upgrades, security oversight, and retirement. I also wrote scripts, debugged logs, and troubleshooted issues as they arose.My contributions and achievements included:• I provided 24x7 support of systems, documenting incoming calls via a ticketing system. I followed all issues from initial logging through resolution.• I participated in a 40-workstation installation initiative. I obtained systems, installed software, and configured settings to meet client expectations.• I coordinated a physical relocation project from Mt. Laurel, NJ to Trenton, NJ, focusing on a smooth transition with little or no downtime.• I developed and maintained the department web site. I updated web pages using the most recent developments in HTML, CSS, and WYSIWYG tools.• I followed ISO2000 compliance objectives to ensure the department met all regulatory requirements.• I volunteered to serve as the acting Change Control Coordinator, implementing change control policies and controlling all system changes.• I advocated for clients, facilitating interactions between them and other work centers, application teams, ISO, network operations, and external vendors. Show less