Systems Administrator

• Nov 2020 - Present

Tier II Service Desk Analyst

• Dec 2017 - Jul 2020

● Worked through troubleshooting for a large variety of computer and system related tickets using ConnectWise including managing Active Directory, Group Policy, Office 365, and LOB applications for several small and medium sized businesses● Worked on Windows Servers running under VMWare vSphere VMs, assisting with configuration and management to keep them running stably and securely● Responded to alerts reported by PRTG monitoring sensors to make sure that systems, software, and hardware continue to run properly● Configured and managed FortiGate firewalls using web interface and CLI in order to resolve security issues and to allow vendors and services to flow through the WAN interface and to route properly through site-to-site VPNs● Answered technical support phone calls with an emphasis on first call resolution and consistently received positive post-ticket survey responses● Assisted clients with keeping good backups and restoring data as needed using Veeam● Configured and managed UniFi WAPs and controllers

Process Engineer

• Jan 2015 - Dec 2017

Duties include writing and maintaining scripts and programs to assist in automating everyday operation tasks to run programs and move files and data more efficiently, writing and maintaining documentation for regularly occurring daily, weekly, and monthly procedures, creating and maintaining FTP and Active Directory accounts, assisting fellow co-workers with any problems that may occur while completing tasks, and complete regularly assigned daily procedures as necessary to keep the company running smoothly.

Production Support Specialist

• Apr 2009 - Dec 2014

Duties include writing and maintaining scripts and programs to assist in automating everyday operation tasks to run programs and move files and data more efficiently, writing and maintaining documentation for regularly occurring daily, weekly, and monthly procedures, creating and maintaining FTP and Active Directory accounts, assisting fellow co-workers with any problems that may occur while completing tasks, and complete regularly assigned daily procedures as necessary to keep the company running smoothly.

IT Intern

• 2007 - 2008

Provided help desk support using HEAT system, managing computer user accounts through Active Directory and Group Policy, PC installation and maintenance throughout the District, assisting with scripting based deployment for software and initial PC deployment, scripting for Windows management, maintenance of Windows-based POS equipment in the food service areas, and inventorying of the District’s computer equipment. Provided help desk support using HEAT system, managing computer user accounts through Active Directory and Group Policy, PC installation and maintenance throughout the District, assisting with scripting based deployment for software and initial PC deployment, scripting for Windows management, maintenance of Windows-based POS equipment in the food service areas, and inventorying of the District’s computer equipment.

Musical Accompaniment

• 2006 - 2007

Performed music for Modern Dance classes Performed music for Modern Dance classes