Experience

evo

• United States
• Retail
• 200 - 300 Employee

• IT Support Technician II

  • Oct 2021 - Present

  Promoted to new Tier 2 IT support role. Responsible for supporting 600+ users across 14 physical locations in the US and Canada. Helped to hire, train, and mentor new Tier 1 technicians hired in late 2021. 60/40 split between HelpDesk and IT projects; including, but not limited to, maintaining and expanding our networks, opening new physical locations, purchasing equipment, and writing process documentation.

• IT Support Specialist

  • Feb 2019 - Oct 2021

  Active member of a small IT team responsible for providing exceptional support and customer service to 400+ users and computers across 10 physical locations. 70/30 split between Tier 1/2 HelpDesk, maintaining servers, and working on special projects. Special projects included transitioning to a hybrid AzureAD environment, evaluating UCaaS and CcaaS systems to replace aging phone system and customer service platforms, transitioning to a new video conference system, doing a full on-prem server audit, and restructuring our Office365 licensing. Also participated in Networking activities as needed, including, but not limited to, patching panels, running cable, and configuring switches. Maintained Vendor relationships and was responsible for most IT purchasing. Show less

• Will Call Associate

  • Oct 2017 - Feb 2019

  General Will Call operations (receiving and pulling paid for orders for customers) in addition to managing our Ship from Store and customer warranty processes, inventory management tasks, and receiving and processing direct to store purchase orders.



Whittaker Mountaineering

• United States
• Retail
• 1 - 100 Employee

• Basecamp Supervisor

  • Jun 2017 - Oct 2017

  Responsible for daily online inventory updates, fulfilling and shipping online orders, and doing cycle counts as needed to update or correct physical inventory. Additional duties included creating and receiving Purchase Orders, serving as a point of contact between staff and management, maintaining an in-depth knowledge of all products and company policies, project coordination, and ensuring store merchandizing and customer service standards were upheld at all times.

• Summer Retail/Rental Associate

  • May 2017 - Jun 2017

  Assisted and outfitted customers for a variety of outdoor activities, including hiking, climbing, and mountaineering. Also helped maintain and repair gear in our rental fleet, as well as worked on various tasks regarding our website and online sales.



Arc'teryx Equipment

• Canada
• Design Services
• 700 & Above Employee

• Product Guide

  • Oct 2016 - Apr 2017

  Assisting and outfitting customers for a variety of activities, including skiing/snowboarding, mountaineering, climbing, hiking, running, cycling, and daily life. Assisting and outfitting customers for a variety of activities, including skiing/snowboarding, mountaineering, climbing, hiking, running, cycling, and daily life.



Whittaker Mountaineering

• United States
• Retail
• 1 - 100 Employee

• Summer Retail/Rental Associate

  • May 2016 - Sep 2016

  Assisted and outfitted customers for a variety of outdoor activities, including hiking, climbing, and mountaineering. Also helped maintain and repair gear in our rental fleet, as well as worked on various tasks regarding our website and online sales. Assisted and outfitted customers for a variety of outdoor activities, including hiking, climbing, and mountaineering. Also helped maintain and repair gear in our rental fleet, as well as worked on various tasks regarding our website and online sales.



The Light Horse

• Alexandria, VA

• Server/Hostess

  • May 2015 - Apr 2016

  Worked as a server and picked up host shifts as needed until the dining room closed for renovations at the end of July. Retained during renovations to work in a host/office assistant capacity along with food running shifts as needed. Worked as a server and picked up host shifts as needed until the dining room closed for renovations at the end of July. Retained during renovations to work in a host/office assistant capacity along with food running shifts as needed.



United States Coast Guard Academy Library

• New London/Norwich, Connecticut Area

• Circulation/Front Desk

  • Aug 2014 - Nov 2014

  Helped Cadets and other library patrons locate material and assisted with technological issues. Helped Cadets and other library patrons locate material and assisted with technological issues.



The Light Horse

• Alexandria, VA

• Hostess

  • Feb 2013 - Jul 2014

  Welcomed and seated diners, took reservations, made daily signs, reset tables, and assisted servers. Welcomed and seated diners, took reservations, made daily signs, reset tables, and assisted servers.



Au Pair

• Tours Area, France

• Au Pair

  • Jul 2012 - Dec 2012

  Live-in Au Pair, cared for three children (ages 4,4, and 8) 25-35 hours per week. Attended French classes at the local university (18.5 hours per week). Live-in Au Pair, cared for three children (ages 4,4, and 8) 25-35 hours per week. Attended French classes at the local university (18.5 hours per week).