Director of Information Technology

• Feb 2023 - Present

IT Service Delivery Lead - Americas

• Aug 2022 - Feb 2023

Promoted into departmental /regional leadership role. Promoted from my previous role.

Senior Information Technology Administrator

• Jul 2018 - Feb 2023

Develop Facility IT capital & operating budgetsIdentifies and coordinates resolution of IT issues at the FacilityCoordinates on-site management of Facility hardware & softwarePromote & coordinate the management of compliance issues & projectsManage information security aspects for the FacilityAssist in development of Division and Corporate IT strategic plansRepresent IT on appropriate business committeesManages, monitors & executes the Facility’s portfolio of projectsCommunicate & supports IT governance processes & practicesSupport mentoring and coaching in conjunction with direct supervisor in departmentsTraining users on systemsDevelopment of IT staff on siteMember of Site Leadership TeamMember of Safety TeamHead of Facility Security Show less

Driver Improvement Program Instructor

• May 2010 - May 2021

Provide classroom instruction of New York's Driver Improvement course to drivers desiring point, or insurance premium reduction. Also, teach 40-hour Licensed-To-Learn course to beginning drivers. This includes 10 hours of In-Car instruction. Certified to teach MV-278 Prelicensing course. Required to maintain current knowledge of driving laws and techniques, ensure classroom material adheres to NY standards for class instruction of this material. This is a part time position. Provide classroom instruction of New York's Driver Improvement course to drivers desiring point, or insurance premium reduction. Also, teach 40-hour Licensed-To-Learn course to beginning drivers. This includes 10 hours of In-Car instruction. Certified to teach MV-278 Prelicensing course. Required to maintain current knowledge of driving laws and techniques, ensure classroom material adheres to NY standards for class instruction of this material. This is a part time position.

Systems / Network Administrator / IT Manager

• Nov 2015 - Jul 2018

Responsible for designing, organizing, modifying, installing, and supporting a company's computer systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments. PRIMARY RESPONSIBILITIES Install and support LANs, WANs, network segments, Internet, and intranet systems. Install and maintain network hardware and software. Analyze and isolate issues. Monitor networks to ensure security and availability to specific users. Evaluate and modify system's performance. Identify user needs. Determine network and system requirements. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Assign configuration of authentication and authorization of directory services. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. Maintain network servers such as file servers, VPNgateways, intrusion detection systems. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Show less

Network / Telecommunications Administrator / IT Manager

• Sep 2013 - Nov 2015

Responsible for network and telecom support in company's world headquarters in Buffalo, NY. Coordinate with facility in Dominican Republic. Handle desktop support requests, video conferencing, printing and imaging equipment, disaster recovery and hardware troubleshooting. Functional areas include Cisco switches and firewalls, HP and Dell servers, various desktop and laptop hardware. Provide support to mobile users. Application and operating system support includes Windows 7, Windows Server 2003 and 2008, Microsoft Exchange, Trend Micro, Symantec Backup Exec and Spiceworks. Provide remote access support for traveling users and teleworking, including administration of Citrix servers and Xenserver. Work with IT staff in the US and Dominican Republic to ensure disaster recovery plans are in place. Currently have 1 direct report in the US facility, and 1 in the Dominican Republic facility. Worked on ERP project involving sourcing servers and storage solution according to software specifications. This includes designing a new server room to house all of the new equipment, as well as existing servers and switches. The project also includes installation and configuration of CloudSuite Industrial / Infor SyteLine Enterprise ERP system. As part of this project, working with implementation team to roll system out globally to all users in the US and Dominican Republic. Provide administration and support of MS-SQL databases. Current project is sourcing, acquisition and installation of all IT facilities in new headquarters in Mocksville, NC. Working with contractors, vendors and consultants to construct a best-in-class IT/Telecom/Collaboration environment in new facility.Coordinating construction and delivery of fiber optic lines to plant, configuration of data delivery services, switches, firewalls, wireless and print/scan services in a 90,000 square foot manufacturing facility. Show less

Senior IT/Telecommunications Support Specialist

• Oct 2007 - Sep 2013

Responsible for user support of Windows systems in use in the Court. Also provide telelcommunications support to District on VoIP systems, BlackBerry devices and cell phones. Expert in networking, servers and storage systems. Trained in VMware, Perl programming, Linux administration and data security. Responsible for the administration of Courts Domino email server and Lotus Notes clients, including the administration and support of associated BlackBerry devices. Also serve as Court's Software Librarian; responsible for licensing and compliance, including quarterly and yearly compliance audits for reporting to Judiciary Administration. * Trained in design and implementation of VMware systems * Expert in BlackBerry/BES administration * Windows Server 2003 and 2008 administration * Networking support * HSGS Programming * Provide high level of customer support to Court users * Provide support to 3 Federal Judges and Chambers staff * Lotus Domino/Notes support * Project lead on Court transition from FTS2001 telecomm contract to Networx Contract * Courtroom technology and evidence gathering systems support Show less

IT/Service Manager

• Mar 2000 - Oct 2007

Responsible for full operation of laser printer Service Department, overseeing 3 technicians and delivery driver. Also in charge of IT operations, including telecommunications support of internal and cellular phone equipment. Acted as customer advocate to printer vendors, as well as providing high level of customer service. * Networking support * Conversion from Novell to Windows Server 2003 * P & L responsibility * Customer Service and Support * Document management * Provided high level of customer service * Designed and implemented new network architecture * Microsoft Exchange/Outlook administration and support * Mobile telecommunications support Show less