Experience

National Trades Union Congress (NTUC)

• Singapore
• Non-profit Organizations
• 400 - 500 Employee

• • Apr 2022 - Present

• • Sep 2019 - Apr 2022

  • Seconded to the Building Construction and Timber Industries Employees' Union (BATU)• Key account holder for industrial relations matters for established SMEs and MNCs• Settled workplace grievances amicably through close discussion and partnerships with members, union leaders and management partners• Negotiated annual increments, bonuses, and collective agreements for the mutual benefit of workers and employers• Fostered strong labour-management relations and industrial relations amongst various stakeholders• Promoted best practices to strengthen HR capabilities and improve employee satisfaction and productivity• Served as a resource person for management partners in times of crisis (such as retrenchment, termination, and covid-19 support) Show less



National University of Singapore

• Singapore
• Higher Education
• 700 & Above Employee

• Undergraduate

  • Aug 2014 - Dec 2018

  Majored in Psychology Majored in Psychology



Health Promotion Board

• Singapore
• Wellness and Fitness Services
• 700 & Above Employee

• Intern (Regional Health and Community Outreach)

  • Mar 2018 - Jun 2018

  • Evaluated the effectiveness of different HPB initiatives via data analysis • Drafted research objectives and questionnaires for the purposes of programme evaluation • Managed volunteers and beneficiary members for the Community Challenge Finale event • Evaluated the effectiveness of different HPB initiatives via data analysis • Drafted research objectives and questionnaires for the purposes of programme evaluation • Managed volunteers and beneficiary members for the Community Challenge Finale event



Bosch

• Germany
• Software Development
• 700 & Above Employee

• Intern

  • Dec 2017 - Mar 2018

  • Responsible for the full spectrum of the procurement process • Performed HR administrative duties such as filing for expense claims and arranging the logistics of overseas business trips • Responsible for the full spectrum of the procurement process • Performed HR administrative duties such as filing for expense claims and arranging the logistics of overseas business trips



Singtel

• Singapore
• Telecommunications
• 700 & Above Employee

• IVR Tester

  • Jun 2016 - Aug 2016

  • Supported the fine tuning of new systems by testing out new call routes and reporting any errors spotted • Supported the fine tuning of new systems by testing out new call routes and reporting any errors spotted



StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Customer Care Officer

  • Jan 2014 - Jun 2014

  • Responsible for handling inbound billing enquiries (English and Mandarin) • Delivered customer satisfaction by resolving billing issues promptly • Responsible for handling inbound billing enquiries (English and Mandarin) • Delivered customer satisfaction by resolving billing issues promptly