Polly Smith, ARM
Leasing Manager at Van Metre Companies- Claim this Profile
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Bio
Nev Pires
Polly was a fantastic student who helped me out immensely during my under graduate degree. Always willing to help, and was always helpful
Nev Pires
Polly was a fantastic student who helped me out immensely during my under graduate degree. Always willing to help, and was always helpful
Nev Pires
Polly was a fantastic student who helped me out immensely during my under graduate degree. Always willing to help, and was always helpful
Nev Pires
Polly was a fantastic student who helped me out immensely during my under graduate degree. Always willing to help, and was always helpful
Credentials
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Accredited Residential Manager (ARM)
Institute of Real Estate Management (IREM)Aug, 2023- Nov, 2024
Experience
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Van Metre Companies
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United States
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Real Estate
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200 - 300 Employee
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Leasing Manager
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Oct 2022 - Present
Responsible for the day-to-day oversight of the leasing staff. Assist with all leasing duties related to the property, including maximizing occupancy, scheduling appointments, securing rentals, promote resident retention.Responsibilities• Greet visitors to the community, be available to answer questions and assist as needed.• Engage in sales activities to increase traffic and occupancy• Maintain thorough knowledge of the property and its amenities• Build relationships with prospective residents by conducting phone and email follow-up, scheduling, conducting property tours, processing rental applications• Provide excellent customer service by checking in with residents, addressing concerns, conducting lease renewals• Monitor service requests, communicate with the service team and residents to ensure concerns are resolved• Plan, organize, and conduct resident events• Complete three exterior community inspections weekly and report any deficiencies found• Inspect vacant apartments, report repairs to service team to maintain product quality• Prepare & complete all sales administrative tasks and reports (i.e., market surveys, etc.)• Some additional accounting responsibilities, including auditing applicant accounts and crediting accounts for leasing specials• Assign leasing staff to act as point of contact for designated areas of the property• Conduct leasing team meetings, develop a strategy for achieving occupancy targets• Participate in the hiring & development of leasing team members• Reinforce adherence to internal company policies• Review:• Daily activities of the leasing team• Upcoming occupancy trends to ensure readiness to fill upcoming vacancies• Competitor properties to identify market trends and implement appropriate specials and features• Serve as manager-on-duty, in the absence of the Property Manager and Assistant Property Manager• Other sales, customer service, supervisory, and property-related tasks, as needed. Show less
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Senior Floating Leasing Consultant
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Jun 2022 - Oct 2022
Responsible for the day-to-day leasing operations at any of the properties in the Van Metre portfolio. With the opportunity to work with different Van Metre team members and to gain experience leasing at a variety of property classes. Assist with leasing duties related to the property, including maximizing occupancy, scheduling appointments, securing rentals, promoting resident retention. Responsibilities: - Greet visitors to the community with a warm welcome, available to answer questions and assist as needed - Engage in sales activities to increase traffic and occupancy- Maintain knowledge of the property and its amenities, act as a resource for current and prospective residents - Build relationships with prospective residents by conducting phone and email follow-up, scheduling and conducting property tours, process rental applications - Provide excellent customer service by checking in with residents, addressing concerns, conducting lease renewals - Monitor service requests, communicate with the service team and residents to ensure concerns are resolved quickly and adequately- Help plan, organize, and conduct resident events - Complete three exterior community inspections weekly and report any deficiencies found- Inspect vacant apartments, report needed repairs to service team in order to maintain product quality - Prepare and complete all sales administrative tasks and reportsAdditional accounting responsibilities, including: - Audit applicant accounts, credit accounts for specials- Prepare and deliver late notices, prepaid notices- Prepare and deliver Notice to Vacate Acknowledgments- Processing payments on resident accountsReview:- Upcoming occupancy trends to ensure readiness to fill upcoming vacancies - Competitor properties to identify market trends and implement appropriate specials and features - Assist training and development of employees at sites across the portfolio- Assist transitioning new property acquisitions Show less
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Leasing Consultant
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Oct 2021 - Jun 2022
Developed productive and positive relationships with residents (both current and prospective) that maximize client satisfaction, occupancy, and retention, while remaining true to Van Metre’s mission, vision, and values.Responsibilities:• Greet every visitor to the community with a warm welcome, making myself available to answer questions and assist as needed• Engage in sales activities to increase traffic and occupancy (i.e., grassroots marketing)• Maintain thorough knowledge of the property and its amenities, and act as a resource for current and prospective residents• Build relationships with prospective residents by conducting phone and email follow-up, scheduling and conducting property tours, and processing rental applications• Provide excellent customer service by checking in with residents, addressing concerns, and conducting lease renewals• Monitor service requests and communicate with the service team and residents to ensure concerns are resolved quickly and adequately• In conjunction with the rest of the team, plan, organize, and conduct resident events• Complete three exterior community inspections weekly and report any deficiencies found (i.e., landscaping/paint needs, property damage, etc.)• Inspect vacant apartments and report needed repairs to service team in order to maintain superior product quality• Prepare and complete all sales administrative tasks and reports (i.e., market surveys, etc.)• Other sales, customer service, and property-related tasks, as needed Show less
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Circle Property Management LLC
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United States
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Real Estate
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1 - 100 Employee
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REALTOR/Property Manager
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Sep 2020 - Sep 2021
Successfully manage 250+ individual premium properties in the NoVA/DC area. Performed inspections on properties as required and ensure property is maintained. Maintained positive and effective relationships with owners and tenants. Collect receivable amounts and input vendor payables. Coordinated all maintenance to protect the homes of clientele. On-call outside of business hours to coordinate emergency maintenance calls. Perform inspections at all stages of leasing process – move-in, move-out and renewal. Attained VA REALTOR license. Show less
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Blackwell Property Management
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United States
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Real Estate
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1 - 100 Employee
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Property Manager
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Nov 2018 - Sep 2020
Successfully manage 300+ individual properties. Performed inspections on properties as required and ensure property is maintained. Maintained positive and effective relationships with owners and tenants. Collect receivable amounts and input vendor payables. Coordinated all maintenance to protect the homes of clientele. On-call outside of business hours to coordinate emergency maintenance calls. Perform inspections at all stages of leasing process – move-in, move-out and renewal. Quickly elevated to key-member of staff as part of growing business – involvement in the future plans for growth of the company. Show less
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Bloomery Plantation Distillery
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United States
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Beverage Manufacturing
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Tasting Room Supervisor
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Mar 2016 - Nov 2018
Provide an exceptional and memorable experience for each guest by understanding and confidently articulating Bloomery’s range of products. By working with local tourism boards and maintaining a well-coordinated but enjoyable place of business – increased customer throughput by 30% and sales as a result. Ensure consistent standards of presentation at every point in the guest experience. Engage with each customer to identify and tailor the experience to their interests. Effectively communicate with a professional and welcoming manner. Build and maintain lasting relationships with guests. Present distillery at outside functions. Operate POS system and maintain accuracy in all transactions. Sales-oriented team player. Open, honest and friendly with colleagues, customers, peers and managers. Show less
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Fremantle Herald
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Fremantle, Western Australia
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Bookkeeping Assistant
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Jan 2002 - Feb 2016
Ran weekly payroll. General bookkeeping using MYOB (Mind Your Own Business) - recording of all purchases and spending, ensuring all accounts are paid and received, including balancing all accounts. Assistance to production by mocking up each week’s newspaper. Other office/bookkeeping duties as required. Telecommute work from US to Australia since 2013. Ran weekly payroll. General bookkeeping using MYOB (Mind Your Own Business) - recording of all purchases and spending, ensuring all accounts are paid and received, including balancing all accounts. Assistance to production by mocking up each week’s newspaper. Other office/bookkeeping duties as required. Telecommute work from US to Australia since 2013.
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Fairfax Collegiate, LLC
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United States
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Education Administration Programs
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1 - 100 Employee
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Teacher and Location Director
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Jun 2014 - Dec 2015
Developed created lessons plans and taught classes in: Genetics, Photography, Algebra, Manned Spaceflight, Elementary Debate, Model UN, Public Speaking and Forensics to 3rd - 9th grade students. Kept classes running smoothly and appropriately, resolved student problems, communicated with parents, equipped fellow teachers and evaluated teacher performance. Developed created lessons plans and taught classes in: Genetics, Photography, Algebra, Manned Spaceflight, Elementary Debate, Model UN, Public Speaking and Forensics to 3rd - 9th grade students. Kept classes running smoothly and appropriately, resolved student problems, communicated with parents, equipped fellow teachers and evaluated teacher performance.
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Eye Level Learning
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United States
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Education Administration Programs
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400 - 500 Employee
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Center Director/Teacher
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Jan 2014 - Jun 2014
CLASSROOM LAYOUT: Participated in opening the center by designing the learning center’s layout, hiring and training staff, developing protocols, and marketing in the local community. CUSTOMER SATISFACTION: Received extremely positive feedback from 20 parents who reported to the owner how pleased they were with the success of their children due to her teaching abilities. SMALL GROUP TUTORING: Under her care and instruction, 5 math students who were getting below-average grades progressed to achieving above-average grades. CLASSROOM MANAGEMENT: Oversaw daily activities (classroom, students, and instructors), ensuring appropriate coverage of franchise curriculum and achievement of required objectives by all students. CURRICULUM DEVELOPMENT: Developed new math and English curricula. AFTER HOURS CARE: Established Chess and Homework Clubs for students requiring after-school care. PROGRAM DEVELOPMENT: Created an academic summer program that included fun activities such as swimming, soccer, and movie trips. SETTING GOALS & EXPECTATIONS: Introduced monthly social and academic goal setting, student rewards program, and open house events featuring academic games with prizes for students and prospective students. SALES & MARKETING: Managed the learning center’s sales and enrollment process. Gave facility tours, explained the program, and achieved enrollment goals by registering new students. ACCOUNTS RECEIVABLE: Administered billing and collections. INVENTORY CONTROL: Ensured best value when ordering inventory. Show less
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Depart of Education - Western Australia
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Perth, Western Australia, Australia
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Physics Teacher
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Jan 2009 - Dec 2013
Taught 12th grade physics students, enabling more than half to earn high above average grades on national exams. Over 90% were accepted into university, including some of the best universities in the country. Enabled middle- and lower secondary students to raise failing grades (30 – 49% average) to grades that met standards (65 – 75% average). Taught 12th grade physics students, enabling more than half to earn high above average grades on national exams. Over 90% were accepted into university, including some of the best universities in the country. Enabled middle- and lower secondary students to raise failing grades (30 – 49% average) to grades that met standards (65 – 75% average).
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Triumvirate Environmental
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United States
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Environmental Services
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500 - 600 Employee
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Field Chemist, Environmental Specialist
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Nov 2007 - Nov 2008
INITIATIVE: Met goals detailed in the chemist advancement program, progressing from Chemist I to Chemist II. Developed communications skills through in-house training. INITIATIVE: Met goals detailed in the chemist advancement program, progressing from Chemist I to Chemist II. Developed communications skills through in-house training.
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Education
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2006 - 2006
The University of Notre Dame Australia
Graduate Diploma of Education, Secondary Education and Teaching -
2002 - 2005
The University of Western Australia
Bachelor of Science - BS, Chemistry
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