Ayushman Sarma
Regional CRM Systems and Digital Specialist - Middle East at International Schools Partnership - Middle East- Claim this Profile
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Hindi Native or bilingual proficiency
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English Full professional proficiency
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Assamese Native or bilingual proficiency
Topline Score
Bio
Balaji Iyer
Ayushman kick-started the Yammer moderation competency for us and helped accelerate Yammer moderation firm-wide. He was able to significantly move the needle on Yammer adoption at Grant Thornton. He demonstrated sound understanding of enterprise social levers and good community engagement skills. A solid team member who can effortlessly work with people across levels and teams. You put him in front of a live audience and he is an absolute rock star. I would wholeheartedly endorse him and would love to work with him again.
Doug Kalish
I appreciated how Ayushman took ownership for overseeing Grant Thornton's Yammer network and helped to shape a path forward for enterprise collaboration and our internal communities. He implemented an ongoing content moderation program and was responsible for welcoming new groups and members. Throughout, he led the way with a positive attitude and intellectual curiosity that came through in every interaction with me and all of his colleagues.
Balaji Iyer
Ayushman kick-started the Yammer moderation competency for us and helped accelerate Yammer moderation firm-wide. He was able to significantly move the needle on Yammer adoption at Grant Thornton. He demonstrated sound understanding of enterprise social levers and good community engagement skills. A solid team member who can effortlessly work with people across levels and teams. You put him in front of a live audience and he is an absolute rock star. I would wholeheartedly endorse him and would love to work with him again.
Doug Kalish
I appreciated how Ayushman took ownership for overseeing Grant Thornton's Yammer network and helped to shape a path forward for enterprise collaboration and our internal communities. He implemented an ongoing content moderation program and was responsible for welcoming new groups and members. Throughout, he led the way with a positive attitude and intellectual curiosity that came through in every interaction with me and all of his colleagues.
Balaji Iyer
Ayushman kick-started the Yammer moderation competency for us and helped accelerate Yammer moderation firm-wide. He was able to significantly move the needle on Yammer adoption at Grant Thornton. He demonstrated sound understanding of enterprise social levers and good community engagement skills. A solid team member who can effortlessly work with people across levels and teams. You put him in front of a live audience and he is an absolute rock star. I would wholeheartedly endorse him and would love to work with him again.
Doug Kalish
I appreciated how Ayushman took ownership for overseeing Grant Thornton's Yammer network and helped to shape a path forward for enterprise collaboration and our internal communities. He implemented an ongoing content moderation program and was responsible for welcoming new groups and members. Throughout, he led the way with a positive attitude and intellectual curiosity that came through in every interaction with me and all of his colleagues.
Balaji Iyer
Ayushman kick-started the Yammer moderation competency for us and helped accelerate Yammer moderation firm-wide. He was able to significantly move the needle on Yammer adoption at Grant Thornton. He demonstrated sound understanding of enterprise social levers and good community engagement skills. A solid team member who can effortlessly work with people across levels and teams. You put him in front of a live audience and he is an absolute rock star. I would wholeheartedly endorse him and would love to work with him again.
Doug Kalish
I appreciated how Ayushman took ownership for overseeing Grant Thornton's Yammer network and helped to shape a path forward for enterprise collaboration and our internal communities. He implemented an ongoing content moderation program and was responsible for welcoming new groups and members. Throughout, he led the way with a positive attitude and intellectual curiosity that came through in every interaction with me and all of his colleagues.
Credentials
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IT Information Library Foundations Certification (ITIL)
AXELOS Global Best PracticeAug, 2020- Oct, 2024 -
Hubspot Sales Software Certification
HubSpot AcademyDec, 2020- Oct, 2024
Experience
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International Schools Partnership - Middle East
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United Arab Emirates
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Education Management
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1 - 100 Employee
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Regional CRM Systems and Digital Specialist - Middle East
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Feb 2021 - Present
• Manage the HubSpot Ecosystem for ISP’s multiple regions to standardize and contribute to continuous improvement of student enrolment process and Marketing initiatives for 50+ schools globally • Plan and Deploy engagement campaigns via HubSpot to improve student enrolment collaborating with Marketing, Design and Admissions Teams to spread brand awareness and growth in lead generation • Revolutionized reporting & analytics to strategize & continuously refine lead conversions by creating real-time, interactive dashboards and reporting structure across multiple platforms connected to HubSpot • Increased profess efficiency by automating nurturing email campaigns, email responses, lead assignment and system properties update. • Implementing a seamless Ticket support system in partnership with IT administration to cater to all schools and regional teams for HubSpot • Continuously identifying opportunities to train, upskill and certify all school and regional teams in collaboration with HubSpot consultants on weekly/ monthly basis Here's what my organization says about me: https://www.linkedin.com/posts/international-schools-partnership-middle-east_teamthursday-ispschools-ispfamily-activity-6818790979408072704-kNG7 Show less
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Xpress Money
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United Arab Emirates
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Financial Services
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100 - 200 Employee
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Assistant Manager
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Feb 2020 - Dec 2020
I lead Digital transformation and migration of ERP solutions on to SAP JAM platform in Xpress Money Services, Dubai, with inclusive responsibilities of understanding the technological requirements of the business, to create and implement Training & Development plans for the firm. My key responsibilities are to optimize and automate the current operations for multiple teams within the firm, to enable technological improvement of their respective domain's services and functionalities through digital transformation. Corporate Communication and building customer rapport (CRM) is a key skill required for this role Introducing Microsoft Teams as a collaboration platform and driving its adoption, also creating analytical dashboards via Microsoft PowerBI: Automated reporting on HR Global Recruitment process from on-boarding to exit, and also track talent sourcing partner performance successfully have been my key contributions till date. Next step: Launch Microsoft Dynamics 365 to take Financial Services to the next level Show less
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Grant Thornton Bharat LLP
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India
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Accounting
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700 & Above Employee
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Senior Associate (Digital Product and CRM)
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Mar 2018 - Dec 2019
A part of the Knowledge Management team adding value to Awareness and Adoption of the organization's technology initiatives specific to Microsoft 365. I specialized supporting digital transformation of the firm and in implementing engagement tactics for intra-corporate Social Media platform, Yammer uplifting Enterprise Community Management to an optimum level. My key skills of analyzing customer behavior via PowerBI dashboards and Adobe Experience Manager, to my stakeholders has immensely helped in creating and implementing customer community engagement strategies, especially for Microsoft Teams, Yammer and other enterprise applications such as Sway, Delve, Planner, Power Automate and Power BI. My core responsibilities and achievements: • Product Manager (Community Management) for Microsoft Yammer: Built 58% engagement globally in 12 months for a strength of 9000 employees, promoting cross-group collaboration, with expert customer behavior analytical skills on Power BI and Adobe Experience Manager aided by Programmatic solutions (AdTech). • Customizing business applications as per the firm's requirements, strategizing & implementing transition plans from legacy tools to Microsoft Cloud and also supporting post-launch activities assuming end-to-end product ownership. • Successful Digital workspace Go-live and support of enterprise-wide intranet platform to Microsoft Cloud services within budget and closely working with Technical Vendors as a Senior Associate of Knowledge Management, increasing usage 3 times more than the legacy platform • Partner with business teams to align business requirements to Microsoft technologies via product demonstrations, orchestrating how interconnected applications function, increasing usage of O365 by 80% • Expertise in product enhancements collaborating with Cloud solution architects, DevOps teams focusing on Agile practices. Show less
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DXC Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Experience - Tech Lead (Service Desk Leadership)
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Aug 2016 - Feb 2018
• Customer Community Manager with end-to-end ownership of Microsoft Yammer Community and ServiceNow 'Live Feed' platform to reduce solution duration by 40% for IT-related queries and Information Requests • Designed and launched with successful Go-Live of AI enabled chatbot services integrated with Microsoft Skype for Business increasing self-service support by 64% • Customer representative to analyze escalations and feedback for an 18000+ user base from industry and advise Operations and Solution developers on product improvement • Service Desk Lead for SLA reviews, KPIs, Incident Management and Service Request reviews and contractual reviews for Major Incident AHT • Report on monthly Incidents logged, to contribute to Problem Management for problem analysis and resolution for complex application problems, partnering with L3 support teams • Led ServiceNow implementation for entire Service Desk and client CRM portal, with vendor management and digital transformation skills • Ensured Net-Promoter Score of the Service desk is above Industry standards and demonstrate custom tools to secure new clients with business growth of ~ $20 M, aided with Programmatic solutions skills. • Create and analyze Customer Feedback dashboards on PowerBI to boost sales growth, to showcase to Senior Management and advise Customer Operations on improving service delivery • Knowledge Manager of knowledge repository comprising of more than 800 articles catering to both complex technical solutions for the Service Desk and customer friendly self-help articles; responsible for approving new content, also reviewing, retaining and removing existing articles to maintain validity as per current processes and policies. Key Achievement: **Service Excellence Award 2017 - 2018 for successful design, Go-Live and post Go-Live support of AI-enabled Service Desk chatbot services integrated with Microsoft Skype for Business. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Remote Desktop Engineer
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Dec 2011 - Aug 2016
• Training Senior Technical and Elevated Users (VIP) support analysts, managing rosters, leave schedules to maintain Business Continuity • Ensured escalated technical cases were handled within the SLAs; provided feedback to development teams • Analyzing Customer feedback via CSAT surveys to identify and mitigate risks of service failure points • Provided feedback to the Development teams to implement customized applications, tools as per customer requirements. Key Achievements: o Initiated a POC project ‘Elevated User Support’ identifying key customers from client corporations to provide VIP service with a small team of hand-picked top agents and secured service contract renewal of ~$5 M o Recognized by the client and internal management for best performance for the year 2012. Contributions to streamline the Customer-oriented Service Process were highly appreciated. Show less
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Education
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2007 - 2011
Bharath University
Bachelor of Technology (B.Tech.), Mechanical Engineering -
Don Bosco School Guwahati
High School Diploma
Community
