UAV Specialist - Drone Pilot

• Sep 2022 - Present

Microsoft Advertising Global Support

• Mar 2021 - Present

Policy Management Officer

• Apr 2021 - Sep 2022

Data Analyst

• Nov 2020 - Apr 2021

- Data analysis for the Finnish Market, reviewing Data and ensuring that it meets all company SLA on a daily basis ;- Excellent attention to details ;- Investigating Data and approving content for publishing ;- Working to daily and weekly's KPI's- Supporting in translating from Finnish to English & English to Finnish when required ;- Working on adhoc projects. - Data analysis for the Finnish Market, reviewing Data and ensuring that it meets all company SLA on a daily basis ;- Excellent attention to details ;- Investigating Data and approving content for publishing ;- Working to daily and weekly's KPI's- Supporting in translating from Finnish to English & English to Finnish when required ;- Working on adhoc projects.

Restaurant General Manager

• Feb 2020 - Jan 2021

- Headhunted to manage the opening of a new restaurant in Dublin ;- Implementing SOP's, supporting the owner in managing the opening across finance, marketing and sales ;- Managing front-of-the-house, reservations, booking and customers queries & complaints ;- Motivating and managing team members ;- Cost-control and inventory management ;- Managing schedules, hiring and training team members. - Headhunted to manage the opening of a new restaurant in Dublin ;- Implementing SOP's, supporting the owner in managing the opening across finance, marketing and sales ;- Managing front-of-the-house, reservations, booking and customers queries & complaints ;- Motivating and managing team members ;- Cost-control and inventory management ;- Managing schedules, hiring and training team members.

Maitre D'

• Apr 2019 - Jan 2020

- Set, serve and supervise my section- Bar inventory - Taking command of dishes and drinks - Promote sales of products on the menu - Managing schedules - Set, serve and supervise my section- Bar inventory - Taking command of dishes and drinks - Promote sales of products on the menu - Managing schedules

Founder

• Feb 2015 - Oct 2018

- Founder, Owner & Manager of a chain of restaurants in Helsinki City Centre, Finland ;- Created initial business plan, organised financing, sales & marketing initiatives and managed all set up of premises, recruitment, menu planning and training ;- Day to day management and working in a hands-on role in a Start-Up company environment ;- Managed all administration including menus plans, rotas, health & safety guidelines, marketing and financial reporting ;- Working to strict sales targets and performed well financially which enabled the expansion of the restaurant ;- Expanding from Flagship standalone store to a further 2 restaurants in under 3 years based on success of the opening restaurant ;- Maintained a 95% satisfaction ranking In customer reviews on specialised websites.

Head waiter

• May 2013 - Nov 2014

- Set, serve and supervise my section- Managing the Facebook page - Set, serve and supervise my section- Managing the Facebook page

Director of Food and Beverage

• Jun 2011 - Jan 2013

- Progressed up the ranks to F&B Manager in a high-end resort in Canada ;- Participated in senior management meeting with CEO, HR Director, Sales & Finance ;- Complete P&L responsibility for the F&B department ;- Day to day management of all F&B outlets managing a team of up to 50 people ;- Supporting accross all areas of F&B working closely with all departments including menu design, costing, trends and customer feedback ;Key achievements :- Creation of an automated beverage inventory to improve accuracy, reducing and monitoring theft ;- Improved the restaurant procedures for a better customer service experience ;- Increase the corporate satisfaction level following new procedures on catering conference rooms.

Maître d'hôtel

• May 2009 - Jun 2011

As a Maitre D', i manage mainly the smooth service of the Fine-dining restaurant in the evening.During the afternoon, i manage with the host or hostess the bookings, with the inventory control and reassort of the different facilities (Bar, restaurant, Wine-cellars) for the evening service.I ensured the service from the beginning until the closing of the restaurant (briefings with the sommelier, waiters, busboys, hosts and hostesses, PR with customers, helped waiters or chef during the rush-hour).During weddings, banquets or parties i took care of the service with the banqueting team.