Experience

DirectScale

• United States
• Software Development
• 1 - 100 Employee

• Manager Consulting/Launch

  • Sep 2021 - Present

• Solution Consultant

  • Jan 2021 - Sep 2021

• Account Manager

  • Nov 2017 - Jan 2021

  - Educate and empower clients on the functionality and tools available to them on the DirectScale platform- Work with developers to triage and fix bugs- Write SQL queries for both internal and client use- Respond to incoming technical questions and requests



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Global Shipping Specialist

  • Jan 2017 - Nov 2017

  • Promoting and educating sellers as a Subject Matter Specialist for eBay’s Global Shipping Program• Strategically helping sellers develop solutions to increase GMV and NET Sales by 15% by enabling their items to be reachable by millions of more buyers worldwide• Identify adoption barriers seller are experiencing and address them through consultative selling• Provide guidance to eBay’s Seller facing tools, and act as a consultant for efficient use of these tools• Efficiently record relevant customer interactions in CRM and other systems• Troubleshoot seller complaints with the account or with using the Global Shipping Program• Report and escalate high-impacting issues through the appropriate channels



Ascend Living

• Manager of Distributor Relations and Operations

  • Apr 2014 - Oct 2016

  • Work cross-functionally with all departments managing projects and ensuring they are done on time and within budget• Negotiate with vendors to get the best quality and price on projects• Built distributor support department and created policies, hired and trained all support team members• Sounding board for distributors on how to help and improve the relationship between them and corporate• Provide training over the phone, online or in person with the field leadership and new prospects• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals• Designed and implemented trainings for both employees and customers• Implemented programs and promotions, analyzing their effectiveness on sales and distributor growth• Helped manage the creation and implementation of distributor recognition, from inception to running monthly qualification reports • Create daily, weekly and monthly sales reports sharing results with all executive team• Maintained up-to-date knowledge of product and service changes



Markis Logistics

• Operations Manager

  • Jan 2009 - Mar 2014

  • Managed the top 10 customer accounts with an annual revenue of $11 million cultivating strong customer relations• Increased gross profit margins from 13% to 18.5% annually through process improvement and training• Achieved 130% of monthly sales goals every month of employment• Sold transportation solutions to customers to assist in their freight needs• Oversaw the daily planning, coordination of all shipments including, scheduling, tracking and negotiations• Negotiate transportation rates with customers and carriers to maintain high margins• Hired, trained and mentored new employees• Conducted weekly meeting to improve performance and build team spirit• Communicated daily with customers and provided rapid problem resolution



Advantage Transport Inc

• Transportation Manager

  • Jun 2005 - Sep 2008

  • Managed day-to-day operations of an office, including hiring and training of employees, overseeing productivity, tracking attendance and moral• Constantly achieved the top carrier rep for the branch hitting up to 150% of monthly goals• Negotiated rates with various companies to ensure maximum profitability• Prepared reports for CEO on rates and profitability of the branch• Implemented training processes for new and existing team members to insure that team conducts all tracking and tracing needed and goals were met• 2007 Salt Lake City Employee of the year



XanGo

• Health, Wellness & Fitness
• 700 & Above Employee

• Elite Services

  • Feb 2003 - Jun 2005

  • Trained internally on current and updated distributor policies• Manged accounts of high-level distributors • Performed Sponser/Placement changes for distributors• Helped resolve problems for distributors and their organizations • Conducted monthly analysis of premier distributor’s downline to determine qualifications and commissions• Assisted in the coordination, setup and working of XanGo events, including recognition aspects, store, general sessions and more • Trained internally on current and updated distributor policies• Manged accounts of high-level distributors • Performed Sponser/Placement changes for distributors• Helped resolve problems for distributors and their organizations • Conducted monthly analysis of premier distributor’s downline to determine qualifications and commissions• Assisted in the coordination, setup and working of XanGo events, including recognition aspects, store, general sessions and more