Jacob Vaughan

Sr. Infrastructure Engineer at Apriva
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Contact Information
us****@****om
(386) 825-5501
Location
Manassas, Virginia, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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5.0

/5.0
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James Hinders

Jacob was a great fit for out team. He hit the ground running and utilized a wealth of SCCM experience that helped our team immensely. Jacob has great written and oral communication skills and is very efficient with time management. He provided critically needed troubleshooting skills to our team and his interaction with end users was always handled in a professional manner.

Hervie Castoreno

Jacob is detail oriented and very conscientious and proficient at everything he does.

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Credentials

  • CompTIA Project+
    CompTIA
    Nov, 2018
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Aug, 2013
    - Nov, 2024
  • MCTS: Windows 7, Configuration
    Microsoft
    Aug, 2013
    - Nov, 2024
  • CompTIA A+ ce
    CompTIA
    Nov, 2021
    - Nov, 2024
  • CompTIA Network+ ce
    CompTIA
    Mar, 2018
    - Nov, 2024
  • CompTIA Security+ ce
    CompTIA
    Nov, 2015
    - Nov, 2024

Experience

  • Apriva
    • United States
    • Software Development
    • 1 - 100 Employee
    • Sr. Infrastructure Engineer
      • Apr 2022 - Present

      Primary duties include working in operational data center environments, assisting server and network engineering teams with in-depth network design and implementation of Linux and Windows operating systems, VMware, network storage, databases, network software applications, automated kickstart installations, command-line administration including bash/shell scripting, Microsoft MECM/WSUS update processes. Job duties also entail an understanding of Linux software tools including tcpdump, Syslog, Apache Tomcat, HA/DRBD, PAM as well as SNMP and network monitoring solutions, and knowledge of DoD SRS/STIGs, general knowledge of cellular telephones/PDAs, and GSM/CDMA networks. Monitoring, managing, and troubleshooting issues with software and networking/server hardware at customer sites and acting as an escalation path for technical support, on-field support requirements issues, and interacting with Product Test to ensure products are delivered within projected schedules. Show less

  • Advanced Sciences and Technologies
    • Government Administration
    • 1 - 100 Employee
    • Linux System Administrator
      • Sep 2021 - Jun 2022

      Primary duties include working as a Principal Engineer in a software-intensive on-premise private cloud DevSecOps environment, providing IT service development and maintenance, utilizing CentOS 7/8 and Red Hat Enterprise Linux 7/8, Containerization, Virtualization, OpenStack, VMware, ESXi, Artifactory, Git, Kubernetes, Docker/Podman, Infrastructure as code (Ansible, Packer) technologies. Primary duties include working as a Principal Engineer in a software-intensive on-premise private cloud DevSecOps environment, providing IT service development and maintenance, utilizing CentOS 7/8 and Red Hat Enterprise Linux 7/8, Containerization, Virtualization, OpenStack, VMware, ESXi, Artifactory, Git, Kubernetes, Docker/Podman, Infrastructure as code (Ansible, Packer) technologies.

  • ECS
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Administrator
      • Jul 2019 - Sep 2021

      Primary duties include providing application technology and server support in a large-scale IT enterprise. Working in a matrixed Enterprise environment using Systems Center Configuration Manager. Responsibilities include troubleshooting of SCCM, developing and maintaining documentation for procedures and processes, as well as, maintenance logs and equipment databases effectively communicate orally and in writing. Providing Tier 3 and Tier 4 level support. Maintaining a Test Environment and identifying and remediating issues when found via ACAS Scans on production servers. Responsibilities also include the design, deployment, and troubleshooting of enterprise management infrastructure including software distribution, patch management and operating system deployment. Monitoring and tracking Remedy tickets to ensure high quality customer service. Show less

  • Buchanan & Edwards, Inc.
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Desktop Engineer II
      • Jan 2019 - Jul 2019

      Primary duties include providing Tier 3 and Tier 4 level support. Designing, implementing and providing ongoing support of the Windows desktop infrastructure. Engineering, integrating and deployment of various Windows components. Creating and maintaining bare-metal virtual machines with the appropriate distribution of Windows 10 and network configuration, using tools that include Windows Deployment Services, System Center Configuration Manager (SCCM), App-V, SQL Server and Windows 2016. Evaluating, improving and maintaining Windows information security. Monitoring and correcting critical server issues and creating recovery processes for failures and performance bottlenecks. Ensuring technical documentation exists for all systems and is kept up to date. Show less

  • CACI International Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Systems Administrator
      • Oct 2018 - Dec 2018

      Primary duties include serving as a Systems Administrator on the NIPR and DREN networks. Engaging and collaborating with a small team of technical experts in DoD and the infrastructure team supporting operations in a high up-tempo environment. Microsoft Windows workstations and servers for use on internal development networks inclusive of production systems. Working closely with other System administrators and help desk to maintain and troubleshoot workstations while providing sustained network connectivity on the assigned network. Responsibilities also include resolving IT hardware and software infrastructure issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software or system functional specifications. Troubleshooting and correcting a variety of problems on Windows based workstations, servers, and peripheral equipment. Providing feedback on lessons learned. Providing status updates to customers and management. Show less

  • 22nd Century Technologies Inc.
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Windows Administrator / U.S. Army Aberdeen Test Center (ATC)
      • Jan 2018 - Sep 2018

      Primary duties include managing and supporting Microsoft Windows servers, systems, and software. Responsible for the configuration, provisioning, installation, and maintenance of Windows and VMWare server systems and related infrastructure. Administration of Microsoft SharePoint 2016 and Team Foundation Server. Monitoring Remedy incident ticket queues, identifying and resolving problems. Assisting with Microsoft System Center Configuration Manager (SCCM) 2012 including testing and troubleshooting of software and operating system deployment (OSD). Improving the security posture of enterprise systems and network infrastructure through the use of security guidelines including STIGs and Information Assurance Vulnerability Alert (IAVA) vulnerability notifications. Show less

  • KSH Solutions, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • SCCM Administrator / Defense Health Agency (DHA)
      • Oct 2015 - Dec 2017

      Primary duties include providing application technology and server support in a large-scale IT enterprise, using System Center Configuration Manager and Systems Center Operations Manager 2012. Responsibilities also include the design, deployment, and troubleshooting of enterprise management infrastructure including software distribution, patch management and operating system deployment. Developing, testing and troubleshooting of operating system deployment (OSD) and task sequences in SCCM 2012. Implementing OS hardening in compliance of Security Technical Information Technical Guide (STIG) and Information Assurance Vulnerability Alert (IAVA) vulnerability notifications. Show less

  • LinTech Global, a DISYS company
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • SCCM Administrator / Defense Health Agency (DHA)
      • Nov 2014 - Oct 2015

      Primary duties include patch management support services for enterprise servers; implementing, updating, and maintaining enterprise-level Configuration Management products; analyzing the current enterprise Configuration Management implementation and providing status reports before and after remediation actions are engineered and executed; validating deployment plans for compliance within existing performance limitations of the enterprise servers’ software; troubleshooting sites experiencing Configuration Management problems and documentation. Show less

  • Yoh, A Day & Zimmermann Company
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Desktop Support Specialist / NMCI / NGEN
      • Nov 2013 - Nov 2014

      Primary duties include providing hardware and software support for the Company computer systems, peripherals, and printing devices. Installing, configuring and troubleshooting various software and hardware. Troubleshooting network connectivity issues on customers desktop workstations and laptops. Performing minimal system administration services including blackberry users, LAN/WAN, active directory, and exchange accounts. Receiving and resolving calls, interfacing with users, identifying and resolving problems, escalating unresolved Incident tickets (Remedy and Service Manager 7, ticketing system) as appropriate and tracking calls. Monitoring Remedy and Service Manager queues for new Incident tickets. Providing local and remote desk support. Providing excellent customer service. Show less

  • Xtreme Solutions, Inc.
    • Fort Sam Houston, Texas
    • Senior Desktop Engineer (SCCM OSD) / USAMITC
      • Dec 2012 - Sep 2013

      Primary duties include utilization and maintenance of all aspects of the Microsoft System Center Configuration Manager (SCCM) enterprise management infrastructure including software distribution, patch management and operating system deployment. Developing, testing and troubleshooting of operating system deployment (OSD) and task sequences in SCCM 2007 R2/R3. Deploying security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS). Updating, capturing and testing Army Gold Master (AGM) Windows OS images with Sysprep, using VMware virtualization software. implementing OS hardening in compliance of Security Technical Information Technical Guide (STIG) and Information Assurance Vulnerability Alert (IAVA) vulnerability notifications. Creating packages, collections and advertisements for software distributions, while maintaining and troubleshooting SCCM and computer clients health. Additional duties, including: providing desktop engineering services / 3rd level operational support to Core Technology Division personnel, with design, implementation and support of enterprise desktop environment including Windows 7 workstations, laptops and client devices. Authoring standard operating procedure (SOP) documentation on various software distribution infrastructure. Show less

  • IT Strategic Performance Firm, Inc.
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Services Technician / AFNet
      • Jun 2012 - Aug 2012

      Computer hardware and software support via phone, remote desktop and desk side support on business and enterprise networks in support of the classified U.S. Air Force network (AFNET). New computer hardware and software configuration and testing. Blackberry smartphone enterprise configuration. Tracking and documentation of work performed. Installation and configuration as well as troubleshooting of Windows operating systems and Microsoft Office 2010. Networking (TCP/IP, Wi-Fi) configuration and troubleshooting. Malware remediation and documentation, working in conjunction with systems analysts and project managers to implement standard operating procedures (SOPs) and policy change. Additional duties included configuration, deployment and remote management of Apple iPad tablets to assigned corporate users. Show less

  • Information Innovators, Inc.
    • Information Technology & Services
    • 1 - 100 Employee
    • Enterprise Help Desk Technician / AFNet
      • Sep 2011 - Mar 2012

      Responsible for recording incidents and providing support to a global client base (classified U.S. Air Force network). Provided technical assistance to computer system users, including the use of computer hardware and software, network printing, word processing, email and operating systems. Answered questions or resolved computer problems for clients via telephone or from a remote location. Provided assistance concerning the use of computer hardware and software. Read complex technical manuals, conferred with IT management and conducted computer diagnostics to investigate and resolve problems to provide technical assistance and support. Also monitored events and performed corrective actions according to documentation and escalated incident reports to required groups while monitoring daily IT bulletins. Show less

  • Computer NERDZ!
    • Field Computer Repair Technician
      • Oct 2009 - Jul 2010

      Handled technical troubleshooting on location as an on-site repair technician where I diagnosed and repaired hardware- and software-related issues, as well as peripheral components, in addition to diagnosing and repairing network connectivity issues on servers, microcomputers and laptops. Also taught end users in designated tutoring sessions in basic computer literacy including Windows operating systems usage, peripheral devices and various digital devices. Handled technical troubleshooting on location as an on-site repair technician where I diagnosed and repaired hardware- and software-related issues, as well as peripheral components, in addition to diagnosing and repairing network connectivity issues on servers, microcomputers and laptops. Also taught end users in designated tutoring sessions in basic computer literacy including Windows operating systems usage, peripheral devices and various digital devices.

Education

  • Western Governors University
    Bachelor’s Degree, Information Technology - Security
    2016 -
  • St Philip's College
    Network Administration, GPA: 3.667
    2003 - 2004
  • San Antonio College
    Computer Programming, GPA: 2.313
    1998 - 1999

Community

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