Project Lead, Unsheltered Homelessness Initiative

• Oct 2023 - Present

Case Manager

• Jan 2023 - Sep 2023

o Coordinate with Mental Wellness staff to provide case management services and program referrals to clients - Including housing support, public benefits navigation, employment location services, financial assistanceo Collaborate with the Director of Social Services to ensure accurate and timely data reporting for CDPH granto Coordinate with external FQHCs, case managers, and service providers to ensure wrap-around care for clients in all health areaso Engage with client's receiving other Pantry services through Drop-In Case Management hours available during food distributiono Support and train master’s level social work students in day-to-day activities as assigned by the Director of Social Services Show less

Housing Case Manager

• May 2021 - Jan 2023

o Provide rental assistance case management to clients via the Illinois Rental Payment Program as a Housing Stability Service Providero Connect client to appropriate subsidized housing programs throughout Cook Countyo Connect clients to affordable housing based on income and household needso Provide clients with housing system navigation assistance after connection to long-term housing programso Enter clients into the Coordinated Entry System as a Skilled Assessor to increase their ability to be matched with subsidized, supportive, or long-term housing providerso Participating in AllChicago's Continuum of Care to network with other service and housing providers throughout the city serving client's experiencing homelessnesso Engage with client's receiving other Pantry services through Drop-In Case Management hours available during food distribution Show less

Food Pantry Coordinator

• Aug 2020 - May 2021

o Direct daily food distribution services for 150+ clientso Supervise teams of 10-20 volunteerso Advise clients on internal/external resources, field questions and concerns regarding serviceo Forecast and manage inventory and orderingo Project: Designed and implemented adverse weather distribution model for Winter 2020 - Authored transition planning documents and update training documents for staff and volunteers

Volunteer Program Intern

• Jun 2020 - Aug 2020

Main project: Implemented a new client intake system to increase COVID-19 safety precautions and increase efficiency during distributionso Designed new training tools for staff and volunteers o Facilitated small group trainings of up to 10 personso Directed new distribution model rollout with hand-on team managemento Drafted Standard Operating Procedure manuals for new client intake processes

Restaurant Crew Member and Certified Trainer

• Feb 2018 - Dec 2019

o Supervised across all restaurant areas, with a focus on kitchen staff o Led new team member training, emphasizing competency and teamwork o Developed strong adaptability and customer service skills o Supervised across all restaurant areas, with a focus on kitchen staff o Led new team member training, emphasizing competency and teamwork o Developed strong adaptability and customer service skills

Partner Engagement Intern

• Jun 2019 - Aug 2019

Main project: Implemented new recruitment strategy for AmeriCorps State and National positions o Coordinated targeted outreach with Chicagoland training and education institutions o Screened 100+ applicants for in-person interviews o Directed group interview activities o Consolidated recruitment data in Excel Main project: Implemented new recruitment strategy for AmeriCorps State and National positions o Coordinated targeted outreach with Chicagoland training and education institutions o Screened 100+ applicants for in-person interviews o Directed group interview activities o Consolidated recruitment data in Excel

Transgender / Gender Non-Conforming Youth Services Intern

• Jan 2018 - Jun 2019

Main project: Designed and launched a Community Assessment Survey for V.O.I.C.E.S. program participants o Composed survey questions collaboratively with larger team and Broadway Youth Center director o Supervised the distribution of materials and collection of responses o Digitized 45 unique survey responses in Excel o Authored Community Assessment report for internal dissemination and program evaluation Main project: Designed and launched a Community Assessment Survey for V.O.I.C.E.S. program participants o Composed survey questions collaboratively with larger team and Broadway Youth Center director o Supervised the distribution of materials and collection of responses o Digitized 45 unique survey responses in Excel o Authored Community Assessment report for internal dissemination and program evaluation