Assistant commandant

• Feb 2022 - Present

Distribution Lead

• Dec 2019 - Dec 2021

• Create scalable processes to ensure best practices in manpower planning, driving performance & productivity and managing lifecycle of field force • Set distribution goals and plan and manage distribution operations to achieve the set goals • Work with functional leads and product teams to digitize current off-line practices – HRMS, incentive schemes, performance based ranking, workways, etc. • Manage data inputs of key systems used to generate, distribute and report on business performance and other KPIs • Work closely with circle distribution SPOCs to ensure compliance of processes and policies highlighting best practices and lapses • Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact • Analyze sales data to develop insights and make recommendations on areas for optimization • Evaluate new technologies and add-on applications to improve and optimize team performance Show less

Advisor (VP) Business

• Aug 2018 - Aug 2019

• Strategic leadership and market analysis with customer need identification for enhanced customer acquisition to increase business top line by 40% and customer uptake by 20% • Identified & implemented new business segment opportunities leading to diversification and improved sector positioning for future business; handled entire chain from conception, pricing and offering launch • Managing P&L for business along with streamlining business processes and laying guiding principles for process automation leading to faster service delivery and improved customer retention Show less

Product Marketing Manager

• May 2018 - Jul 2018

As part of the Airtel Africa Team, the task involved understanding the customer dynamics and data usage patterns of the consumers and then strategizing and planning for increased adoption and consistent usage of 4G technology among the user base • Driving 4G adoption via segmentation & designing Go-to-market strategy for new territories using data analytics • Performing market research and designing customized offers for deeper customer penetration As part of the Airtel Africa Team, the task involved understanding the customer dynamics and data usage patterns of the consumers and then strategizing and planning for increased adoption and consistent usage of 4G technology among the user base • Driving 4G adoption via segmentation & designing Go-to-market strategy for new territories using data analytics • Performing market research and designing customized offers for deeper customer penetration

Assistant Manager

• Jun 2017 - Jul 2018

Working as a General Manager in different fields (Sales, Marketing, Product Management, Customer Retention), it gave me an opportunity to hone my skills on customer insights, building strategies and executing them on ground for effective results. My tasks around strategizing for high business growth and process improvement for enhanced experience with product offerings involved • Building distribution channels for B2B business and expanding the data distributor network • Strategizing to increase the revenue of the top accounts by x% through customized product bundling along with defining the pricing; Reducing customer churn in SMB segment by y% • Managing product lifecycle & creating solutions to cut down customer service requests by z% in solitaire accounts and improving the Customer Frustration Index (CFI); cost savings by a% • Productization and market analysis for new Cybersecurity offering; process design, end to end marketing and creating the product cycle along with the GTM strategy for SMB business segment • Designing IoT solution, integrating multiple partners & translating customer requirements into product specs; led to customer retention and product penetration Show less

ManagemenTrainee

• Apr 2016 - Jun 2016

Venture into the financial infrastructure consulting - an experience working with corporates and HNIs as clients: • Performed project financing evaluation; sensitivity analysis & end to end financial modeling • Buy side advisory and complete financial due diligence for $ million concession project • Received Pre-Placement Offer (1/5 from 20+) for project completion & outstanding performance Venture into the financial infrastructure consulting - an experience working with corporates and HNIs as clients: • Performed project financing evaluation; sensitivity analysis & end to end financial modeling • Buy side advisory and complete financial due diligence for $ million concession project • Received Pre-Placement Offer (1/5 from 20+) for project completion & outstanding performance

Software Engineer (Program Manager)

• Jul 2013 - May 2015

As part of Microsoft family, got a chance to work across roles from Development, testing, service operations to program manager. From agile development to DevOps, was a part of teams with architects to design solutioning to service managers to troubleshoot customer problems. Designed and developed integrated solutions using cloud services along with service management • Led vendor team - designed, developed and owned product for ** billion revenue reporting with dynamic customer needs leading cross functional team for timely delivery and service handling • Implementation & design of Cloud Integration solutions using Microsoft Azure, by creating prototypes and testing POCs ; reduced storage expenses & application uptime improved by 120% • Collaborating with engineering and customer experience team for latest technologies and user feedback making application efficient, enabling increased customer revenue and enhanced experience • Enabled client interactions and facilitated the development of High Performance Computing solution, achieving cost savings and generated business opportunities worth $millions in next 5 years • Handling Change Management with changing goals and data driven approach in designing and implementation of application; driving documentation and coordination from concept to launch • Keynote speaker on Microsoft SQL Server 2014 On Availability - with 100+ audience Show less

Software Trainee

• Dec 2011 - Jan 2012

Working on next-gen technology - Neural Networking (technology to be expanded to AI and ML) • Developing Face recognition software using OpenCV (deploying neural networking algorithm) – scalable to other object recognition tools • Built first hand object detection moving robotics – automation of monitoring robots Working on next-gen technology - Neural Networking (technology to be expanded to AI and ML) • Developing Face recognition software using OpenCV (deploying neural networking algorithm) – scalable to other object recognition tools • Built first hand object detection moving robotics – automation of monitoring robots

Collaborator

• May 2011 - Jul 2011

Experiential learning on the Ethical Hacking tools and other security mechanisms from breaking code to handling the break-ins across different security paradigms: • Web security • DB security • Network security Helped one of the regional banks to identify early on the vulnerabilities in the system and prevented a huge financial loss to the firm Experiential learning on the Ethical Hacking tools and other security mechanisms from breaking code to handling the break-ins across different security paradigms: • Web security • DB security • Network security Helped one of the regional banks to identify early on the vulnerabilities in the system and prevented a huge financial loss to the firm

Summer Intern

• May 2010 - Jul 2010

First exposure to the corporate world - working with teams in diverse functions • Developed “Document Management System” for efficient recording and retrieval of documents • Implemented for internal teams across offices in the North for the company First exposure to the corporate world - working with teams in diverse functions • Developed “Document Management System” for efficient recording and retrieval of documents • Implemented for internal teams across offices in the North for the company