Steven Case

UK IT Systems Administrator at Associates of Cape Cod, Inc.
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us****@****om
(386) 825-5501
Location
UK
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Credentials

  • Learning Network Troubleshooting
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Windows 10: Supporting Users Essential Training
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Microsoft Teams Essential Training
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Windows 10: Implementation
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Learning PowerShell
    LinkedIn
    May, 2020
    - Nov, 2024
  • Learning PowerShell Core
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Windows Server 2019 Essential Training
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Kali Linux on Windows 10 First Look
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Membership Certificate
    The Interaction Design Foundation
    Jun, 2019
    - Nov, 2024
  • Windows Server 2019: First Look
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • CompTIA Server+ (SK0-004) Cert Prep: 3 Storage
    LinkedIn
    Oct, 2018
    - Nov, 2024
  • Learning Slack
    LinkedIn
    Feb, 2018
    - Nov, 2024
  • VMware vSphere 6 Essential Training
    LinkedIn
    Feb, 2018
    - Nov, 2024
  • Windows Server 2012 R2: Configuring Hyper-V
    LinkedIn
    Feb, 2018
    - Nov, 2024
  • Google Cloud Platform Essential Training
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • Google Drive Essential Training
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • Google Forms Essential Training
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • Google Sites Essential Training
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • Learning Chrome OS
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • Learning G Suite Administration
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • macOS Sierra for IT Administrators
    LinkedIn
    Jan, 2018
    - Nov, 2024
  • CLD220x: Provisioning Office 365 Services
    edX
    Sep, 2017
    - Nov, 2024
  • Apple Certified Associate - Mac Integration Basics 10.11
    Apple
    Oct, 2016
    - Nov, 2024
  • CIW Web Security Professional
    CIWcertified
    Oct, 2016
    - Nov, 2024
  • CIW Web Security Specialist
    CIWcertified
    Oct, 2016
    - Nov, 2024
  • CIW Web Security Associate
    CIWcertified
    Apr, 2016
    - Nov, 2024
  • VMware Certified Associate – Data Center Virtualization (VCA-DCV)
    VMware
    Jul, 2015
    - Nov, 2024
  • MCITP: Enterprise Desktop Administrator on Windows 7
    Microsoft
    Aug, 2013
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Aug, 2013
    - Nov, 2024
  • MCSA: Windows 7
    Microsoft
    Aug, 2013
    - Nov, 2024
  • MCSA1: Windows Server 2003
    Microsoft
    Mar, 2011
    - Nov, 2024
  • MCTS: Windows 7, Configuration
    Microsoft
    Aug, 2010
    - Nov, 2024
  • CompTIA Network+
    CompTIA
    Feb, 2009
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Oct, 2008
    - Nov, 2024
  • CompTIA A+
    CompTIA
    Feb, 2007
    - Nov, 2024
  • Quest Badge: Google Cloud Platform - GCP Essentials
    Qwiklabs
  • The Complete Cyber Security Course: Volume I - Hackers Exposed
    StationX
  • The Complete Cyber Security Course: Volume II - Network Security
    StationX

Experience

  • Associates of Cape Cod, Inc.
    • United States
    • Biotechnology Research
    • 100 - 200 Employee
    • UK IT Systems Administrator
      • Oct 2020 - Present

      Acting as the sole IT support & administrator for all staff in the UK and EU providing support on all levels Managing all IT related issues Laptop and desktop break-fix – Dell hardware Provide technical support to the US Head Office when required Deal with 3rd party suppliers on a daily basis Microsoft 365 – User administration Networking - LAN & WLAN Support Ubiquiti UniFi Wireless Basic Citrix RDS administration – Workspace and receiver clients Active Directory (AD) management – Account creation, Group Membership, OU Organisation Windows 7 and Windows 10 – technical support Purchasing and provision of new hardware for the UK and EU staff Endpoint administration and monitoring via Lansweeper Windows Server 2008R2 and 2016 – Administration and technical support Troubleshooting and support network printers (IP printing and print server) Microsoft Exchange Server 2010 – mailbox management and creation Manage the key suppliers of IT hardware, software, and services to ensure a quality service is provided in a cost-effective manner Show less

  • Fairfield Independent Hospital
    • United Kingdom
    • Hospitals and Health Care
    • 1 - 100 Employee
    • IT Systems & Networking Technician
      • Nov 2018 - Mar 2020

      Provide remote and deskside technical support to all Hospital staff Predominately 1st and 2nd Line Support, with some 3rd Line Microsoft Exchange Server 2016 - mailbox management, creation, mail flow, delegation Active Directory (AD) management - Account Creation, Group Membership, OU organisation and group policy Windows Server 2008R2, 2012R2 and 2016 - Administration, patching and technical support VMware vSphere 5.5 virtual infrastructure – Administration, technical support and management Laptop and desktop break-fix - predominately HP Windows 7 and Windows 10 client operating systems – technical support Networking – LAN & WLAN support Administer the Cisco Meraki wireless networks – MR APs Patch and endpoint management through Manage Engine’s Desktop Central Plan and implement infrastructure upgrades and tech refresh to Windows 10 Show less

  • Claremont
    • United Kingdom
    • Design Services
    • 100 - 200 Employee
    • IT Support & Systems Administrator
      • Jun 2018 - Oct 2018

      Provide remote and deskside technical support to all Claremont Employees Predominately 1st and 2nd Line Support, with some 3rd Line if required Working as part of a small team, or acting as the sole IT Engineer Manage and support the company’s MS Office 365 implementation Active Directory (AD) management; Account Creation, Group Membership, OU organisation Administration and maintenance of the Windows Server, 2008R2, 2012R2 and 2016 domain, mixture of virtual and physical servers Laptop and desktop break fix; Dell hardware Technical assistance and troubleshooting Windows 7 and 10 Operating Systems Manage and maintain all company hardware Technical support and administration of the company’s Hyper-V virtual infrastructure Administration of a mixed backup solution – Backup Exec for the tape backup and Quest Backup for backup to disk solution Mobile phone setup, email configuration; Android and iPhone devices Show less

  • THOMPSON AND CAPPER LIMITED
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • IT Coordinator & Systems Administrator
      • Aug 2017 - Dec 2017

      Perform the function of the local network administrator and support all hardware and software deployed within the business. Manage and support the company’s MS Office 365 implementation Administration and maintenance of the Windows Server 2008R2 – 2012R2 domain Active Directory (AD) management – Account Creation, Group Membership, OU organisation Group Policy management – user restrictions, folder redirection Provide remote and deskside technical support for Windows 7 and Windows 10 machines Provide administration and support for the Hyper-V virtual environment Design, develop, test and implement system enhancements. Develop, implement and manage IT policies and procedures to ensure the company’s information assets are properly protected. Administration of the backup solution Manage the key suppliers of IT hardware, software, and services to ensure a quality service is provided in a cost-effective manner. Train end users to efficiently use all the Information Technology deployed within the business. Provide support, implement upgrades and develop specifications for future development of the Company’s core ERP and MRP systems in order to meet the changing needs of the business. Adhere to company security policy – encrypting all company laptops via CheckPoint Endpoint Encryption, rescue, recovery, and enforcement Provide support for the SATO label printers for all production staff Assist all Warehouse Staff with the day-to-day support of the Intermec Handheld Scanners Show less

  • Swissport
    • Switzerland
    • Airlines and Aviation
    • 700 & Above Employee
    • IT Support Analyst
      • May 2017 - Jun 2017

      Imaging new Desktop and Laptop builds and testing ready to deploy Installing & Upgrading Desktop Machines as part of a 'tech' refresh – migrating from Windows XP to Windows 7 Provide technical assistance for Windows 7 operating systems, and some Windows XP Technical Support and Assistance for Apple Mac OSX clients – accessing network resources and general usage Provide remote and deskside IT support to all Swissport operations across the UK Active Directory (AD) management - Account creation, Group Membership, managing and organising OUs and Group Policy Objects PC and Laptop break-fix; HP and some Dell devices Liaise with third host providers reporting issues via the HP RMS logging system Adhere to company security policy – encrypting all company laptops via McAfee Endpoint Encryption, rescue, recovery, and enforcement Show less

  • Study Leave
    • Study Leave
      • Sep 2016 - May 2017

      Time is taken to focus on home study projects: ICI Diploma: IT (Web Design) and MCSA: Office 365 Certification Time is taken to focus on home study projects: ICI Diploma: IT (Web Design) and MCSA: Office 365 Certification

  • Swissport
    • Switzerland
    • Airlines and Aviation
    • 700 & Above Employee
    • IT Support Analyst
      • Sep 2015 - Sep 2016

      Contracted Position Provide remote IT support to all Swissport operations across the UK via the telephone Provide 1st, 2nd and 3rd Line remote and deskside technical support to the Swissport head office PC and Laptop break-fix; predominately Dell devices Active Directory (AD) management - Account creation, Group Membership, managing and organising OUs Daily support for the Windows Server 2003/2008R2 Environment VMware vSphere 5.5; monitor & maintain the virtual infrastructure Troubleshooting file permissions on the network shares (NTFS & Share permissions conflicts) Installing and configuring networked and local printers Troubleshooting/Configuring SOHO Netgear and Cisco routers for sites using an ADSL Link Configure the VPN tunnels on the Cisco and Netgear routers Provide support for MS Office 2003/2007/2010 applications plus various Desktop applications remotely using VNC, Symantec PCAnywhere, Remote Assistance or RDP Monitor, record and take ownership of incidents using the Helpdesk Software (DELL's KACE) Provide technical assistance for Windows XP, Windows 7 operating systems and some MAC OS X clients Supporting the company’s WAN\LAN infrastructure Support for home based users Installing & Upgrading Desktop Machines as part of a 'tech' refresh Provide support for Windows Phones – setup, configure & maintain Liaise with third host providers reporting issues via the HP RMS logging system Show less

  • Carmel Sixth Form College
    • United Kingdom
    • Education
    • 100 - 200 Employee
    • IT Support Officer
      • Apr 2015 - Aug 2015

      Providing 1st, 2nd and 3rd Line Technical Support Active Directory administration and management Manage and Maintain a Windows Server 2012R2 environment MS Exchange 2013 management Assisting in the design, installation and maintenance of the College Infrastructure Ensure all college Desktops are fully functional Diagnose and complete PC & Laptop repairs including memory upgrades, retrieving the data, replacing the PSU, re-deploying\imaging DELL PCs and Laptops, and repairing the Operating System Troubleshoot, Diagnose and Solve system and infrastructure problems Administration of Multi-Function Print Devices, ensuring effective operation and maintaining consumable levels Provide support for iDevices (iPhone & iPad) Provide Technical Support for Windows 7 Manage and maintain the college iMac media suite Mac OSX Support Administrating the college edge security systems including anti-virus, mail gateways and firewalls The installation of new hardware / software across the organisation Advising on and testing any new technologies Ensuring backups are completed and maintaining the Disaster Recovery Plan Provide support for MS Office 365 users Show less

  • Sheridan UK Limited
    • United Kingdom
    • Retail
    • 1 - 100 Employee
    • IT Systems Administrator & Technical Support
      • Jul 2014 - Jan 2015

      Contracted position Sole IT Support and Administration for the UK offering a single point of contact Managing all IT related issues Plan and Install the IT infrastructure for new stores Deal with 3rd party suppliers Managing and Maintain the IT Infrastructure for the UK Head Office Maintain and support a Windows Server 2003 and 2008R2 Environment Technical Support for Windows 7 and Windows XP Clients Maintain and support MS Office 365 users Active Directory (AD) management Remote and face-to-face technical support for the 50+ stores and concessions in the UK Provision equipment for new starters HP Laptop and Desktop break-fix Imaging and deploying new Laptops Installing and configuring local printing devices Support, setup and configure the company’s iPhone users Troubleshooting and support network printers (IP printing and print server) Show less

  • Crown Commercial Service
    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • IT Support Executive
      • May 2014 - Jun 2014

      Short Term Contracted Work Provide technical support for hardware and software issued by IT Services. Remote & Desk-side support for Windows 7, XP and MS Office 2007-2010 Desktop platforms Create and delete BlackBerry users as required; configure handsets and resolve service desk calls regarding their operation Supporting and Maintaining Windows Server 2003/2008/2012 environments Prioritise work on incidents and service requests to either meet or exceed agreed service levels. Install and test new desktop software and upgrades Configure and test new or replacement PC hardware and peripherals Laptop and Desktop break-fix Offer support for WYSE Thin Clients running Citrix XenApp Desktop Show less

  • Crown Commercial Service
    • United Kingdom
    • Government Administration
    • 700 & Above Employee
    • Desktop Support
      • Jan 2014 - Feb 2014

      Short Term Contracted work Assist the Desktop Support team with the installation of the Wyse thin clients Setup and patch each client Test connectivity and resolve any issues which may occur Provide desk-side training if required, BAU Desktop and 2nd Line duties Short Term Contracted work Assist the Desktop Support team with the installation of the Wyse thin clients Setup and patch each client Test connectivity and resolve any issues which may occur Provide desk-side training if required, BAU Desktop and 2nd Line duties

  • Ricoh UK
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • ITS Technical Support Analyst (Out of Hours Team)
      • May 2013 - Nov 2013

      Provide 1st & 2nd Line Out of Hours remote support for numerous companies Monitor, record and take ownership of incidents using Assyst, Remedy and SupportWorks call logging systems Offer remote desktop support using VNC, System Center 2012, Remote Assistance and Bomgar Active Directory (AD) management - Account creation, Group membership, managing and organising OUs MS Exchange Server 2010 management - Mailbox management, creating and managing distribution lists (DLs) Provide remote technical support for Windows XP & Windows 7 Client Operating Systems Monitoring and managing a Windows Server 2008R2 Environment Assign unresolved incidents to the appropriate specialist resolver group Monitor remote network devices through the SolarWinds web interface, and take action if needed to alert the relevant support team Provide support for Microsoft Office 2010 applications Operate a busy 24 hour IT Services Technical Support Desk Troubleshooting Network Printers (IP Printing and Print Server) Installing and configuring local printing devices Operate within strict Service Level Agreements (SLA’s) and take ownership of major incidents during Out Of Hours, following them through to resolution Manage users' Citrix Desktop sessions through Citrix XenApp, Delivery Services Console Contributing to the knowledge base - Lotus Notes 'TeamRoom', to ensure the support staff have as many 1st line fixes as possible. Provide support and assistance for the company's iPad users Show less

  • SCC
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Desktop Support
      • Mar 2013 - May 2013

      Short Term Contracted work with SCR Recruitment. Desktop Support - The Guinness Partnership c/o SCC UK Services Provide assistance to the Desktop Support Team with the roll-out of the new Wyse thin clients Assemble and deploy the thin clients, troubleshooting and resolving any issues with my occur during deployment Test and configure the user's profile Desktop Support - Opal telecommunications Plc c/o SCC UK Services Provide Onsite Desktop Support Deploying images to new builds via Altiris Deployment Solution Perform memory upgrades on existing Desktops and Laptops Assist the Desktop Support Team with the 'Tech' refresh project and Windows 7 Roll-Out Deploying and troubleshooting new Desktop builds to the customer's requirements Show less

  • Servisair
    • United Kingdom
    • Airlines and Aviation
    • 700 & Above Employee
    • Desktop\Systems Support
      • Aug 2010 - Feb 2013

      Provide IT support to various Airports across the UK - via the telephone or face-to-face (site visit) Diagnose and complete PC & Laptop repairs including memory upgrades, retrieving the data, replacing the PSU, Re-deploying\imaging DELL PCs and Laptops, and repairing the Operating System Active Directory (AD) management - Account creation, Group Membership, managing and organising OUs Monitoring and Managing a Windows Server 2003/2008R2 Environment MS Exchange Server 2007 management - Mailbox Management, creating and managing distribution lists (DLs) Troubleshooting file permissions on the network shares (NTFS & Share permissions conflicts) Installing and configuring networked and local printers Troubleshooting/Configuring SOHO Netgear and Cisco routers for sites using an ADSL Link Provide support for MS Office 2000/2003/2007/2010 applications plus various Desktop applications remotely using VNC, Symantec PCAnywhere, Remote Assistance or RDP Monitor, record and take ownership of incidents using the Helpdesk Software (DELL's Kace) Provide technical assistance for Windows 2000 Pro, Windows XP, Windows 7 operating systems and some MAC OS X clients Installing & Upgrading Desktop Machines as part of a 'tech' refresh Provide support for iDevices (iPhone & iPad) Out-of-hours and weekend emergency on-call support on a rota basis Show less

  • NHS
    • IT Trainer
      • Mar 2010 - Jun 2010

      Deliver in-house IT training classes for all NHS staff.Visit various departments within Whiston & St Helens Hospitals to provide one-to-one support.Responsible for one-to-one support/training on clinical systems, for local GP Practices.Deliver in-house training to all NHS staff, on general use of Microsoft Office 2003 applications such as MS Word, Excel, PowerPoint and Outlook.Provide assistance for customers via the telephone and remote desktop\assistance.Provide assistance and training on the basic computer skills, for the novice user.Compile easily understood manuals for each training session.Floor walking for ‘go-live’ events of new systems. Show less

    • Service Desk Engineer
      • Apr 2007 - Mar 2010

      Provide 1st & 2nd Line remote support for 5 different Hospitals.Resolve a high proportion of the incidents not resolved at first point of contact by the 1st line service desk staff.Assign unresolved incidents to the appropriate specialist resolver group.Identify multiple instances of incidents of a similar nature, and refer to problem management where appropriate.Contributing to the HIS Knowledge base, to ensure the service desk has as many 1st line fixes as possible.Provide training for new starters or less experienced service desk staff.Operate a busy 24 hour Service Desk.Operate within strict Service Level Agreements (SLA’s).Provide assistance for various Microsoft desktop applications, in a Windows XP Pro and Windows 2000 Pro environment.Administer the user’s account via Active Directory.Provide troubleshooting and support for MS Office applications, 2000, XP and 2003.Configure and troubleshoot MS Outlook (2000, XP and mainly 2003).Configure and troubleshoot the use of network printers.Operate a call logging system effectively and take ownership of the issue, to provide a quick resolution.Performing general maintenance and software installs on the trust’s PC’s remotely during out of hours. Show less

Education

  • St Helens College
    GNVQ - Intermediate to Advanced, Information Technology
    1998 - 2000
  • Rainhill High School
    1992 - 1997
  • Home Study
    Information Technolog\IT Security
    2007 -

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